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Provider Customer Service Representative Jobs (NOW HIRING)

Bender

CSR - CSR

Norwalk, CT · On-site

$16 - $21.75/hr

The CSR plays a vital role in our team providing customers with seamless service. The CSR is the primary and proactive point of contact and communication for customers with their post-sale needs and ...

New

The New England Team

Customer Service Representative

Natick, MA · On-site

$16.50 - $22.50/hr

Provide excellent face to face customer service inside of a retail location * Report any new customer acquisitions or account changes to management * Postively and professional represent our clients ...

Petro Home Services

Customer Service Representative

Queens, NY · On-site

$16.50 - $22.50/hr

We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Service Representatives. You will handle inbound ...

IEWC

Customer Service Representative

Phoenix, AZ

$16.25 - $22.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Managing the day to day customer activities such as customer orders, presale inquiries ...

Avflight Corporation

Customer Service Representative

Flint, MI · On-site

$15.50 - $21.25/hr

The Customer Service Representative is the first point of contact for customers arriving at our ... Provide superior customer service to crew members and passengers Assist customers with requested ...

Avflight

Customer Service Representative

Plattsburgh, NY · On-site

$15.25 - $20.75/hr

Duties: • Provide superior customer service to crew members and passengers • Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground ...

Avflight

Customer Service Representative

Roswell, NM · On-site

$15.75 - $21.50/hr

Duties: • Provide superior customer service to crew members and passengers • Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground ...

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All JobsProvider Customer Service Representative Jobs

Provider Customer Service Representative information

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How much do provider customer service representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for provider customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a provider customer service representative?

Provider Customer Service Representatives are professionals who act as a primary point of contact between healthcare providers and insurance companies or healthcare organizations. They assist providers with questions related to claims, benefits, billing, authorizations, and policy guidelines. Their goal is to ensure that healthcare providers receive accurate information and support so they can serve patients effectively. These representatives often handle phone calls, emails, and other communications, resolving issues and providing guidance on procedures and requirements.

What are the key skills and qualifications needed to thrive as a provider customer service representative?

To thrive as a Provider Customer Service Representative, you need a solid understanding of healthcare terminology, insurance processes, and customer service principles, often supported by a high school diploma or equivalent. Familiarity with claims processing systems, CRM software, and call center platforms is typically required. Strong communication, problem-solving abilities, and patience are crucial soft skills for effectively resolving provider inquiries and building rapport. These competencies ensure accurate information delivery, efficient issue resolution, and positive provider experiences, which are vital for organizational success.

What are some common challenges provider customer service representatives face when handling provider inquiries, and how can these be managed?

Provider Customer Service Representatives often encounter challenges such as navigating complex insurance policies, resolving claim disputes, and managing high call volumes from healthcare providers. To effectively handle these situations, representatives rely on strong problem-solving skills, thorough knowledge of company policies, and clear communication. Collaborating closely with internal teams, such as claims and billing departments, is also essential for swift and accurate resolution of provider issues. Ongoing training and access to up-to-date resources help representatives stay informed and better serve provider needs.

What is the difference between Provider Customer Service Representative vs Insurance Customer Service Representative?

AspectProvider Customer Service RepresentativeInsurance Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require healthcare-related certificationsHigh school diploma; insurance-specific certifications may be preferred
Work EnvironmentHealthcare facilities, provider offices, hospitalsInsurance companies, call centers, broker offices
Employer & IndustryHealthcare industry, medical providersInsurance industry, insurance carriers
Common Search & ComparisonProvider Customer Service Representative vs Insurance Customer Service Representative

Both roles involve assisting customers with inquiries, but Provider Customer Service Representatives focus on healthcare providers and patient-related issues, while Insurance Customer Service Representatives handle insurance policies and claims. The roles share similar credentials and work environments but serve different sectors within the healthcare and insurance industries.

Is remote provider customer service representative a stressful job?

A remote provider customer service representative role can be stressful due to high call volumes, handling difficult customer issues, and meeting performance metrics. However, it often offers flexible schedules and the ability to work from home, which can reduce some stressors associated with traditional office jobs.

What cities are hiring for Provider Customer Service Representative jobs?

Cities with the most Provider Customer Service Representative job openings:

Provider Customer Service Representative jobs near you
Infographic showing various Provider Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR - CSR

Bender

Norwalk, CT • On-site

$16 - $21.75/hr

Other

Posted 3 days ago

New

Job description

Customer Service Representative (CSR)

Say goodbye to boring! Break free and join Bender where no two days are alike!

BENDER is seeking a dynamic Customer Service Representative (CSR) for our high traffic, fast paced luxury showroom of decorative bath, tile & stone in Norwalk, CT to assist customers. We work hard and smart to ensure we deliver creative solutions for every customer, and excellent service is a top priority. The CSR plays a vital role in our team providing customers with seamless service. The CSR is the primary and proactive point of contact and communication for customers with their post-sale needs and collaborates with sales teammates and other departments to ensure the customer experience is exceptional and upholds the BENDER standard.

Do you enjoy using your people skills and can-do personality to help others?

· Do you thrive in a vibrant, fast-paced environment?

· Would you like to be part of a team that values your contributions?

BENDER offers a GREAT company culture and AWESOME benefits:

· BENDER has been named Best Place to Work by USA Today in CT

· Business casual dress code

· We are an Entrepreneurial Operation System Company

· Employee discount program on thousands of brands

· Weekly company meetings for sharing and learning

· Regular 1:1 meetings with your manager to ensure you are head and are getting feedback

· A beautiful showroom environment to work in

· Employee Assistance Program

Candidate Qualifications:

· Tasteful appearance and presentation

· Proficient in Microsoft Office (Especially Word, Excel, and PowerPoint)

· Ability to engage with customers easily and purposefully

· Effective communication and organizational skills

· Able to learn and think fast

· Possess a positive and cooperative attitude

· Value customer service and teamwork

· High School diploma/GED required (Associate's or Bachelor degree preferred)

· Minimum One (1) year of customer service or Sales experience

Essential Job Functions:

· Warmly greet customers in person and over the phone

· Engage customers, in person and on the phone, to discern their needs and direct them to the appropriate sales staff

· Working knowledge of Microsoft Office

· Active listening & Independent Problem Solving

· Perform other administrative tasks to support the Sales team

We ARE leading and changing the industry. Apply to be a part of highly respected and growing company that believes the work we do matters. And if you believe in working hard and smart, you find opportunities for growth at BENDER.

Apply