Card Services Representative

Job Summary:

Interacts with cardholders and member-facing internal staff via phone, providing quality support for all card-related service issues. Responsible for answering all inquiries related to ATM, debit and credit cards, including researching reasons for declined transactions, assisting with card activation, and reissuing cards as applicable.

We encourage you to view and apply directly at edfed.org/careers

Duties and Responsibilities include:

• Answers incoming calls promptly, ensuring outstanding service is provided.
• Demonstrates excellent communication and active listening skills.
• Accurately identifies cardholder needs and provides solutions and/or alternatives.
• Resolves card-related issues including activation, transaction declines, and card reissuance.
• Notates card records with travel information per cardholder requests.
• Able to work in a fast-paced team environment to meet both individual and team-based performance goals.
• Able to navigate multiple applications and systems to conduct research and perform tasks.
• Maintains a working knowledge of the cardholder Rewards program and card benefit products to assist with cardholder inquiries.
• Works daily reports as assigned.
• Saturday availability
• Performs other duties as assigned by management.

Job Type: Full-time

Every employee is required to comply with all Bank Secrecy Act (BSA) policies and procedures, and to attend required BSA-related training as assigned

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Required)

Work Location: One location

About us

Educational Federal Credit Union is a company in Miami, FL. We are customer-centric, professional and supportive.

Our work environment includes:

• Growth opportunities
• On-the-job training