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Answering Phone Calls Jobs (NOW HIRING)

WNY Urology Associates, LLC

Phone Operator

Orchard Park, NY · On-site

$17 - $17.50/hr

Answering phone calls for five locations and transferring the call to the appropriate staff member. * Reviewing the patient's chart and relaying messages as appropriate to the patient. * Creating and ...

WNY Urology Associates, LLC

Phone Operator

Cheektowaga, NY · On-site

$17 - $17.75/hr

Answering phone calls for five locations and transferring the call to the appropriate staff member. * Reviewing the patient's chart and relaying messages as appropriate to the patient. * Creating and ...

Waltech

Front Desk Administrative Assistant

Bellaire, TX · On-site

$14.75 - $18.75/hr

As our Front Desk Assistant, you will be answering phone calls, taking messages and some clerical work. The ideal candidate has a strong background in customer service and a positive attitude.

Personal Telephone Answering Service

telephone

San Jose, CA

$19 - $23.75/hr

Answering incoming phone calls, answering questions, and transferring calls to the appropriate places * Juggle multiple callers and phone lines while maintaining a positive attitude * Keep notes on ...

Personal Telephone Answering Service

telephone

San Jose, CA · On-site

$19 - $23.75/hr

Answering incoming phone calls, answering questions, and transferring calls to the appropriate places * Juggle multiple callers and phone lines while maintaining a positive attitude * Keep notes on ...

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How much do answering phone calls jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for answering phone calls in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $17.31 per hour, depending on experience, location, and employer.

What is an answering phone calls job?

An Answering Phone Calls job involves handling incoming calls for a business, organization, or individual. Responsibilities typically include greeting callers, directing them to the appropriate person or department, taking messages, and providing basic information. Professionals in this role must have excellent communication skills, patience, and the ability to multitask. This job is common in customer service, reception, and call center roles.

What are the key skills and qualifications needed to thrive in answering phone calls?

To thrive in a role focused on answering phone calls, excellent verbal communication, active listening, and basic computer literacy are essential. Familiarity with multi-line phone systems, customer relationship management (CRM) software, or call center platforms is often required. Patience, professionalism, and the ability to remain calm under pressure are key soft skills for excelling in this position. These qualities ensure callers have a positive experience, issues are efficiently addressed, and workplace operations run smoothly.

What opportunities for career growth are available for someone who specializes in answering phone calls?

Starting in a phone answering position can lead to various advancement opportunities, such as roles in customer service management, administrative support, or sales. Many companies provide ongoing training and encourage employees to develop skills that may qualify them for supervisory or specialist positions within the organization. Working in this role also helps build a strong foundation in effective communication and problem-solving, both of which are highly valued in other departments. Over time, dedicated employees often expand their responsibilities or move into roles that involve client relations, office coordination, or team leadership.

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Answering Phone Calls jobs near you
Infographic showing various Answering Phone Calls job openings in the United States as of August 2026, with employment types broken down into 57% Full Time, and 43% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,296 per year, or $16 per hour.

Phone Operator

WNY Urology Associates, LLC

Orchard Park, NY • On-site

$17 - $17.50/hr

Full-time

Re-posted 5 days ago

Job description

The providers and staff of Western New York Urology Associates specialize in providing exceptional patient care. This means we treat our patients with the respect they deserve, providing the most reliable and prompt care possible. Each patient receives state-of-the-art diagnosis and comprehensive treatment.

We are currently recruiting for a Phone Operator to join our Orchard Park location. The hours are full-time, Monday to Friday, 8:00 am to 4:30 pm. As an employer we take the time to train our staff in order to build strong relationships and excellent self-worth in the workplace. At WNY Urology we value our employees and are committed to growing their capabilities. Our employees and leaders are teachers and learners who work out loud and share their knowledge to enhance each other’s growth.

If you are seeking to work in a dynamic, team-oriented environment, and deliver exceptional patient experience, then we would like to meet you!

Duties include:

  • Transcribing voicemail messages into the patient's chart and forwarding the message to the appropriate staff member or physician.
  • Verifying phone numbers and date of call.
  • Scheduling, rescheduling, and canceling appointments.
  • Answering phone calls for five locations and transferring the call to the appropriate staff member.
  • Reviewing the patient's chart and relaying messages as appropriate to the patient.
  • Creating and mailing scripts.
  • Answering ToDo's, Triages, Web, and Portal Messages
  • Creating New Patient Letters
  • Work on other tasks as assigned by the department Manager

Requirements to successfully perform this job:

  • Ability to work in a fast-paced environment with good problem-solving skills.
  • Ability to communicate with patients in a professional manner.
  • Ability to multitask and work under high volume of calls each day.
  • Computer skills including knowledge of EMR system.
  • Excellent patient experience skills.
  • Ability to work well with co-workers and communicate effectively.

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