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Virtual Answering Phone Calls Jobs (NOW HIRING)

WNY Urology Associates, LLC

Phone Operator

Cheektowaga, NY · On-site

$17 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Answering phone calls for five locations and transferring the call to the appropriate staff member. * Reviewing the patient's chart and relaying messages as appropriate to the patient. * Creating and ...

AA2IT

Receptionist

Houston, TX · On-site

$24/hr

Yes, TBD Day to Day Tasks: * Answering phone calls * Front desk coverage * Managing room ... HS/GED Interview Process: 1 virtual and/or in-person Summary: As a Receptionist, you will provide ...

Waltech

Front Desk Administrative Assistant

Bellaire, TX · On-site

$14.75 - $18.75/hr

  • PTO

As our Front Desk Assistant, you will be answering phone calls, taking messages and some clerical work. The ideal candidate has a strong background in customer service and a positive attitude.

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Virtual Answering Phone Calls information

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How much do virtual answering phone calls jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for virtual answering phone calls in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $17.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a virtual answering phone call professional?

To thrive as a Virtual Answering Phone Calls professional, you need excellent verbal communication skills, active listening abilities, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and scheduling tools is typically required. Strong multitasking, patience, and problem-solving abilities help you stand out in this role. These skills are essential for providing efficient, courteous service and ensuring client satisfaction in a remote, fast-paced environment.

What are some common challenges faced by virtual answering phone call professionals, and how can they be managed?

Virtual answering phone call professionals often encounter challenges such as handling a high volume of calls, managing difficult or upset callers, and ensuring clear communication despite not being physically present. To manage these, it's important to have strong organizational skills, use effective call-handling scripts, and remain calm and patient under pressure. Regular training and access to a supportive team can also help address caller concerns efficiently and maintain a high standard of customer service.

What is a virtual answering phone call?

Virtual answering phone call jobs involve handling incoming calls for businesses or individuals remotely, often from a home office. People in these roles typically answer customer inquiries, take messages, transfer calls, and sometimes provide basic customer support. Virtual answering agents use phone systems and computers to manage calls efficiently and professionally. These jobs are popular for those seeking flexible, remote work opportunities and usually require good communication skills and a reliable internet connection.

What is the difference between Virtual Answering Phone Calls vs Customer Service Representative?

AspectVirtual Answering Phone CallsCustomer Service Representative
CredentialsBasic communication skills, sometimes training in call handlingOften requires customer service training or experience
Work EnvironmentRemote, home-based or virtual officeTypically in-office or call center environment
Industry UsageCommon across various industries for call handlingPrimarily in retail, tech, healthcare, and service sectors
Job FocusAnswering and routing calls, taking messagesResolving customer issues, providing product/service info

While both roles involve communication with customers over the phone, Virtual Answering Phone Calls primarily focuses on answering and routing calls remotely, often handling messages or basic inquiries. Customer Service Representatives typically engage in more in-depth problem-solving and support, often in a dedicated environment. Understanding these differences helps in choosing the right role based on skills and work preferences.

What cities are hiring for Virtual Answering Phone Calls jobs?

Cities with the most Virtual Answering Phone Calls job openings:

What are the most commonly searched types of Answering Phone Calls jobs?

The most popular types of Answering Phone Calls jobs are:

What states have the most Virtual Answering Phone Calls jobs?

States with the most job openings for Virtual Answering Phone Calls jobs include:

Virtual Answering Phone Calls jobs near you
Infographic showing various Virtual Answering Phone Calls job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 64% Full Time, 27% Part Time, 1% Temporary, and 7% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,296 per year, or $16 per hour.

Phone Operator

WNY Urology Associates, LLC

Orchard Park, NY

$17 - $17.50/hr

Full-time

Re-posted 3 days ago

Job description

The providers and staff of Western New York Urology Associates specialize in providing exceptional patient care. This means we treat our patients with the respect they deserve, providing the most reliable and prompt care possible. Each patient receives state-of-the-art diagnosis and comprehensive treatment.

We are currently recruiting for a Phone Operator to join our Orchard Park location. The hours are full-time, Monday to Friday, 8:00 am to 4:30 pm. As an employer we take the time to train our staff in order to build strong relationships and excellent self-worth in the workplace. At WNY Urology we value our employees and are committed to growing their capabilities. Our employees and leaders are teachers and learners who work out loud and share their knowledge to enhance each other’s growth.

If you are seeking to work in a dynamic, team-oriented environment, and deliver exceptional patient experience, then we would like to meet you!

Duties include:

  • Transcribing voicemail messages into the patient's chart and forwarding the message to the appropriate staff member or physician.
  • Verifying phone numbers and date of call.
  • Scheduling, rescheduling, and canceling appointments.
  • Answering phone calls for five locations and transferring the call to the appropriate staff member.
  • Reviewing the patient's chart and relaying messages as appropriate to the patient.
  • Creating and mailing scripts.
  • Answering ToDo's, Triages, Web, and Portal Messages
  • Creating New Patient Letters
  • Work on other tasks as assigned by the department Manager

Requirements to successfully perform this job:

  • Ability to work in a fast-paced environment with good problem-solving skills.
  • Ability to communicate with patients in a professional manner.
  • Ability to multitask and work under high volume of calls each day.
  • Computer skills including knowledge of EMR system.
  • Excellent patient experience skills.
  • Ability to work well with co-workers and communicate effectively.

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