Office Manager - OMS of Utah

Description:

VISION

The Business Office Manager should be prime example of doing what is right on a daily basis. You should be able to be fair and treat all team members equally. Your role is vital in providing support to the business team including the Team Leads/Trainers, Patient Coordinators, Treatment Coordinators and Doctors. This person must be able to multi-task while maintaining quality work and a positive attitude. They provide a welcoming environment for all incoming business team members and show them the tools for success within the company. The Business Office Manager is a prime example of integrity and upholds OMS of Utah’s core values. They work directly with the doctors to plan and implement new practices to make OMS of Utah better. They also communicate frequently with the Clinical Office Manager and Revenue Cycle Manager to ensure office cohesion between teams and obedience to office policies.

POSITION SUMMARY

The Business Office Manager is responsible for the performance of the administrative team at all times, in areas such as record keeping, mail distribution, patient reception, scheduling, billing, insurance, and treatment coordination. This position is responsible for hiring, training, supervising, discipline, and making termination recommendations with respect to his/her team. This position is responsible for fostering communication between his/her team and upper management/owners, monitoring systems, and attending department head meetings, and leading team meetings.

Reports To: Regional Director and/or Practice Surgeon, as assigned

Location: Bountiful, Layton, Ogden and Pleasant View

Requirements:

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Sitting and standing/walking for long periods.
• Moderate noise levels from dental and other office equipment.
• Comfortable medical office/lab setting.
• Hand dexterity and typing skills to work with standard software programs provided.
• Excellent interpersonal skills to communicate and lead a team effectively.
• Near Vision - the ability to see details at close range (within a few feet) as required for computer software programs and the observation of subordinates’ work quality.
• Excellent communication skills - Talking and writing to others to convey information effectively.
• Good Mathematical aptitude in order to administer billing, insurance, and budgeting functions.
• Organizational Skills – Ability to create systems and order, break large goals down into achievable tasks
• Stress Management- Ability to maintain productivity and professionalism in fast-paced environment and stressful situations.
• Good reading comprehension - understanding written sentences and paragraphs in work related documents.

SKILLS & ABILITIES

• Relationship building skills.
• Influencing skills.
• Computer skills including typing, digital radiographs and practice management software.
• Teamwork and leadership skills.
• Ability to market the practice.
• Creative problem solving skills.
• Superb verbal skills with patients and staff.
• Overall understanding of the practice’s mission, vision and systems.
• Overall understanding of all aspects of the business office.
• Motivated to stay up-to-date on medical and dental protocols.
• Keen understanding of scheduling and financial systems
• Understanding of clinical systems in order to support the clinical team
• Ability to function within a team environment as a supportive and positive contributor.
• Ability to manage the practice’s business inventory
• Ability to properly evaluate team member performance as it relates to their job description

SUCCESS FACTORS

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Leadership and Guidance – Ability to lead while effectively providing instruction and guidance to subordinates.
• Judgment and Decision Making – Able to evaluate the relative costs and benefits of potential actions and decisions within purview and to choose the most appropriate one.
• Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
• Time Management – Must excel at directing one's own time and the time of others.
• Must be comfortable seeing and able to maintain a professional demeanor and attitude while working around blood and smells that may be unpleasant.
• You must be flexible and understand that your job duties may change from time to time and that you may be asked to “help out” in other areas of the office.
• Willing to cover or assist other staff members as needed.

EXPERIENCE & EDUCATION

· Minimum four year experience in medical or dental office setting.

· Some managerial experience in medical or dental office setting.

Special Requirements: Job offer is contingent upon successful completion of a background check.