Office Manager

Overall Purpose: Why the Job Exists & What You Will Do:

The Office Manager role encompasses customer service, human resource, bookkeeping, and general office activities. This role has daily interaction with employees, customers and vendors while providing critical internal support to drive the successful execution of day-to-day operations.

Essential Functions

Customer Service

Interact with customers via telephone, email, or customer online portal to provide support and information on products or services

Collects, reviews and enters purchase orders for new or additional products or services

Generates customer open order reports in collaboration with other internal departments

Utilize MRP system to enter purchase orders, change orders, new quotes, etc.

Send invoices to customer after shipments have been made

Human Resources

Process Payroll

Benefits administration

Employment law compliance

Performance management and Improvement systems

Organization development

Compliance to regulatory concerns and reporting

Employee recruitment, orientation, development, and training

Policy development and documentation

Employee relationship management

Compensation and benefits administration

Environmental Health and Safety Training and Compliance

Accounting/Bookkeeping

Utilizes QuickBooks 2015 (multi-user)

Financial data entry

Accounts Payable & Receivable

Invoice Management

Produce reports and analysis for financial management

General Office

Answer telephones and review incoming faxes or general emails

Order supplies

Support management requests for data analysis and business or employee documentation

Maintain an orderly filing system

Position Requirements:

A. Education: High school or equivalent

B. Experience: Manufacturing: 2 years

C. Certification(s): N/A

D. Functional Skills: -Must have strong attention to detail

-Maintains professional and technical knowledge

-Ability to work independently and closely follow directions is essential

E. Technology Aptitude/Skills: Microsoft Office, E2, and Quickbooks Desktop

F. Language Skills: Excellent verbal and written communication, strong ability to create/write work instructions and train others.

G. Leadership/Behaviors: Solid collaboration skills, ability to listen to ideas, others, and implement the best enhancements, ability to work with others, be open minded to ideas and try new things. Ability to be positive, conceptualize, and initiate projects effectively. Versatility/flexibility is also key to perform various portions of multiple projects.

H. Culture Match Behaviors: Respectful, honest, and steady personality who handles situations with optimism yet holds people accountable; good listener who can be flexible and invoke great ideas to make the best decisions and agile to move from project to project, or department, to help the organization grow and develop.

Core Values that Apply to All Positions:

• Safety Focused
• Tenacity
• Hard Work
• Selflessness • Teamwork
• Peaceful Coexistence
• Patience
• Perseverance

Equipment Used:

This role routinely uses standard office equipment such as computers, phones, electronic devices, photocopiers, filing systems/cabinets and fax machines.

Physical Requirements to Perform Essential Functions:

• Ability to operate a motor vehicle, as required for travel in the role
• Ability to stand for 2+ hours in one session
• Ability to sit at desk for 2+ hours per day
• Ability to operate keyboard and view computer screen as needed throughout the day
• Ability to write ideas/information in a logical flow as needed throughout the day
• Ability to read and respond on an on-going basis daily due to nature of the work, throughout the day
• Ability to communicate with others via phone, in-person, and computer on-going
• Ability to listen to customers, employees and peers, problem-solve, and respond accordingly
• Ability to read, write and speak English fluently
• Ability to sit, stand, walk, bend, stoop, kneel, crouch, reach, squat, twist, push, pull, and carry items frequently
• Lifting up to 25 lbs. sporadically

Environmental Conditions & Travel:

• The employee is regularly exposed to an office and manufacturing environment with moderate noise. The employee is occasionally required to wear suitable Personal Protective Equipment while visiting manufacturing departments, such as safety glasses.
• This position may face inclement weather conditions when traveling.
• Travel: Limited, less than 5%

Other Information

• Normal work hours 8:00AM – 5:00PM, Monday through Friday (could vary)
• This position does not have supervisory responsibilities
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.