BDC Agent (Automotive) - Setting Appointments via Phone, Email and Text

We have fun at work, we treat people like family, and we give co-workers an opportunity to advance. 

WHAT IS AN AUTOMOTIVE SERVICE REPRESENTATIVE / BDC AGENT YOU ASK?

*Business Development Center:  We are looking for outgoing, friendly people to follow up with sales prospects who inquired on the Internet or Telephone.  No cold calling!  Your main goal: Build rapport and set appointments with clients who are asking for our services or help. 

Sales Department BDC / Customer Service Agents Handle:  Inbound Calls, Follow Up Calls, Emails, Texting, Social Media, Customer Retention, Setting Appointments for our Sales Department. 

Qualified Candidates should have a working knowledge of a car dealership BDC, Internet Department or applicable customer service experience. 

Main Point:  You’ve gotta like the phone and you gotta like people, otherwise please stop here.

This is a FULL-TIME position that will require you to work Some Rotating Saturday’s.  We realize this will limit people able to apply for this position. 

We can teach you the skills of the job, but we cannot teach talent, energy, positive attitude, character, and drive (we can help bring this out of you if you have it inside). 

ABOUT US:

Harbor Chevrolet has been Loving Long Beach Since 1923.  We just celebrated our 100th Anniversary (we were founded in 1923) and we are looking for the right people to join our team.

We are a family owned and operated GOLDEN RULE DEALERSHIP (We Treat Others the Way We Would Want to Be Treated).  One of our core values is “HIRE NICE PEOPLE.”  Our family culture is VERY IMPORTANT to us, and it will be protected.  If this describes you and the environment you would thrive in, please continue…

We also offer OPPORTUNITIES FOR ADVANCEMENT, and we generally always promote from within.  We are a career opportunity / oriented dealership and have many testimonies we can share about co-worker promotions, pay advancement and length of employment. 

We are also a VERY BUSY AND FAST PACED dealership.  We have more work than we can handle and have never sent someone home due to lack of work, opportunity, or things to do.  We don’t come to work to wait, we come to work to work. 

WHAT’S THE OPPORTUNITY?

$3,000 - $5,500 Monthly Gross Wages based on Hours and Incentives*  

$36,000 - $66,000 Annually (Calculated)

*This position has a guaranteed competitive base hourly rate for hours worked PLUS incentives for setting appointments that show and for transactions that result in a sale (we win together).

DID SOMEONE SAY BENEFITS?

We have a killer benefits package including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401K
• Paid Vacation
• Paid Personal Time Off
• Paid Training
• Opportunities to Advance
• Employee Purchase Program
• Family Owned (and Run) Dealership
• More details at the interview process

REQUIREMENTS:

We do have some items we are looking for:

• A Customer First, Customer Service Attitude
• Highly Organized
• Ability to Multi-Task
• Willingness to work and be part of a team environment
• Excellent Communication Skills
• Excellent Text, Email, Social Media Skills
• Love people well
• Willingness to Listen and Learn
• Positive Attitude
• Love to serve others
• Strong Work Ethic
• Show up on time and ready to work
• Love learning and growing

If you fit these criteria, carry on. 

SUPER IMPORTANT: 

If we like your resume we will email you (and text letting you know we just emailed) that will have a series of questions.  Please answer those as soon as possible and as detailed as possible.  We get a TON of resumes for our job openings, and this process helps us narrow down the field for interviews. 

Thank you for considering our family of dealerships!

Scott & Michelle Pitman, Operating Partners, Harbor Auto Group

KEYWORDS:

Internet Director, Automotive, BDC Manager,  Sales Management, Sales Leadership, Long Beach, Chevrolet, Hyundai, Management, Leadership, Automotive, New Car Dealership.