Call Center Admin Team Lead for Collections Department

RAS LaVrar, LLC provides elite legal representation to major financial institutions in the context of collections. Our offices, home to hundreds of employees across nine states, including our Plantation, FL headquarters, work diligently to ensure our interests are in constant alignment with those of our clients. Visit our website at www.raslavrar.com for more insight into our organization and services.

We are seeking a Call Center Admin Team Lead candidate that has experience with, or is eager to learn about, the legal and collection processes. We provide a robust training program to prepare call center admin team leads to provide a professional work and customer experience.

The Call Center Admin Team Lead position will provide our new hire with a uniquely experiential opportunity to immerse themselves in the day-to-day bustle of a prestigious legal group’s Collections Department as well as demonstrate their ability to meet performance expectations.

The ideal candidate will be highly motivated and ready to handle consumer interactions have a strong grasp on the fundamentals of providing office assistance, a desire to learn, and the ability to organize and prioritize tasks to meet deadlines in a fast- paced environment. The ideal candidate will pay meticulous attention to detail, producing accurate and high-quality work product as well as be able to work independently and have strong foundational computer and phone skills.

Our firm maintains a collegial work environment that prioritizes internal promotion, training, and professional development. We strive to see our employees grow! As our team-members progress and demonstrate a consistent ability to meet performance standards, promotional opportunities become available.

Shifts Days - Mondays to Fridays ( on site). This position is not remote/hybrid.

Schedule candidates can choose from :

• 8:00am to 5:00pm with 1 hour lunch
• 8:30am to 5:30pm with 1 hour lunch
• 9:00am to 6:00pm with 1 hour lunch

Essential Duties and Responsibilities

• Stipulations review and distribution, which include follow ups too.
• Track and distribute the collector agents score card
• Monitor and review one-on–one coaching forms, which include distribution too
• Assist the Call Center Manager with other duties that may be required.
• Develop a trusted relationship with customers, third parties, attorneys, representatives, realtors, etc. to ensure timely handling of all accounts through the collections process
• Address all internal, external and client queries with a high degree of professionalism
• Receive, sort and maintain organized record of mail received and postage sent out
• Provide general administrative and clerical support
• Ensure the firm remains in compliance with regards to visitor entry and office security
• Schedule and maintain an extensive calendar of daily appointments, including meetings and room reservations
• Track front desk office inventory, as well as monitor and maintain all general office equipment
• Ensure the prompt and successful delivery of solutions according to customer and client needs
• Clearly communicate the progress of accounts and their respective status within the collections pipeline
• Demonstrate exceptional listening skills, while displaying professionalism for our collector and customers’ individual needs and circumstances

Qualifications

Required Qualifications:

• Customer service and pleasant mannered
• Proficient data entry and computer skills including Microsoft Office applications
• Problem-solving skills
• Account documentation skills
• Active listening skills
• Attention to detail
• Intermediate to advanced-level computer (Microsoft Office) and general office skills
• Demonstrated ability to organize large volumes of information efficiently and effectively
• Ability to effectively communicate through both verbal and written electronic correspondence
• Possess a high degree of professionalism in attire, customer communication and punctuality
• Exceptional time-management skills and the ability to meet tight deadlines
• Ability to work independently

Preferred Qualifications:

• Bilingual (English and Spanish)
• Prior call center and collector experience

RAS is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

Education

• High School diploma required
• Relevant experience may compensate for education

Job Type and Compensation

• This is a full-time position operating under standard business hours ( Mondays to Fridays)
• Competitive Pay – commensurate to your experience
• Comprehensive training and mentoring programs
• Paid time off
• Paid holidays
• Health Insurance, Life, Dental, Medical, Vision, Supplemental, 401k.

Physical functions

Must be able to remain in a stationary position 50% of time; Constantly operates a computer and other office machinery; employee is Regularly required to verbally communicate, listen and give presentations as needed. Some walking and standing relative to interaction with other personnel and applicants

Work Environment

Works generally at a desk in a well-lighted, air-conditioned cubicle/office, with moderate noise levels.

Travel

No Travel Required.