Engagement Specialist- Bilingual Nepali/English-$500 Sign on Bonus
CareBridge Health
Dallas, TX
- Full-Time
Job Description
Engagement Specialist--Bilingual Nepali/English speaking
The Engagement Specialist is the first impression members receive of CareBridge's mission and 24/7 telehealth services program. Working in a fast-paced environment, this team member is responsible for providing excellent customer service while encouraging members to opt-in and utilize this benefit.
Responsibilities:
- Perform telephonic outreach, and potentially outreach through other channels, to eligible members receiving home and community-based services
- Answer calls from and make calls to members, direct support professionals, caregivers, and family members in order to schedule them for their initial appointment
- Apply appropriate engagement tactics to drive higher engagement and a good understanding of the 24/7 program value proposition
- Identify, document, and resolve member concerns to ensure interest and participating in the program
- Use multiple systems to track and record participant information using clear and concise notes
- Work collaboratively with clinical staff, social workers, and pharmacists to ensure CareBridge members receive individualized and timely care Monitor, label, and distribute faxes related to participant medical records
- Maintain excellent punctuality and attendance during work hours and schedule adherence
- Manage large amounts of inbound and outbound inquiries and document all interactions
- Meet personal/team metrics
- Other duties as assigned
Qualifications:
- High school diploma required or comparable work experience
- Bilingual Nepali/English
- 3+ years' experience in customer service
- Interest in helping vulnerable populations
- Experience delivering persuasive messaging
- Expertise in phone etiquette
- A warm, engaging personality with the ability to connect with individuals telephonically
- Solution-oriented and a creative problem solver
- Inspires a positive and collaborative work environment
- Ability to work in a metric and goal-oriented environment
- Experience with conflict resolution, defusing, and de-escalating upset callers
- Calm, unhurried approach that inspires confidence
- Highly organized and pays attention to detail
- Self-starter with a propensity to follow-up and follow-through
- Previous experience using electronic medical/health records systems, Outlook, and Microsoft Office Suite
Those who thrive at CareBridge tend to possess these qualities:
- An entrepreneurial spirit
- A tenacious self-starter
- Flexible and adaptable to a constantly changing workload
- Must enjoy working in a fast-paced environment
- A sense of humor and a down-to-earth nature
- Exhibits a "Speed of Trust" demeanor
- A drive to assist the member by going above and beyond to simplify their experience
Employment Type: Full-Time
Location: Nashville, TN or Remote
Address
CareBridge Health
Dallas, TX
USA
Industry
Business
Posted date
16 days ago
View All CareBridge Health Jobs
How can the hiring manager reach you?
You Already Have an Account
We're sending an email you can use to verify and access your account.
If you know your password, you can go to the sign in page.