Restaurant Manager

Pancheros Mexican Grill is seeking our next General Manager!

General Summary: Directly supervises the operations of the restaurant ensuring compliance with company standards in all areas of operation including customer satisfaction, speed of service, food production and preparation, safety and sanitation policies and procedures, hiring, training, supervising and evaluation of all restaurant personnel, restaurant maintenance and repair, and financial accountability of the operation.

Essential Duties:

●       Achieves human resources objectives by; hiring, training, supervising, and evaluating all restaurant personnel; scheduling and monitoring attendance of staff; planning and reviewing compensation of staff; enforcing policies and procedures fairly and consistently in a non-discriminatory manner

●       Achieves operational objectives by; implementing production, productivity, quality, and customer service standards; identifying and resolving problems; maintaining and repairing equipment and facilities to company standards

●       Achieves financial objectives by; forecasting and analyzing labor needs, scheduling to meet customer demand and satisfy productivity standards; forecasting and analyzing sales trends, ordering, and receiving food and paper products to meet sales estimates; monitoring

expenditures in the restaurant to meet limits set by the company; handling all company funds within the restaurant, following and enforcing all cash handling policies and procedures

●       Handles customer complaints and resolves to the customer’s satisfaction

●       Supervises a staff of 3 to 10 employees each shift. Assigns tasks and monitors completion in a timely manner

●       Monitors quality of prep and menu items to ensure compliance with established standards

●       Monitors safety and sanitation practices and ensures compliance with established standards

●       Takes the lead in exhibiting friendly, helpful customer service for all employees to follow

●       Ensures that proper portion controls are in place and being utilized by all employees

●       Ensures that all customers are properly charged for menu items and extras

●       Ensures that appropriate levels of food and supplies are stocked on the line so that freshness of product and speed of service is maintained.

●       Inspects all food product storage units each shift to ensure that proper temperatures and conditions are maintained, food is covered, labeled, and dated.

●       Oversees the cleaning and maintenance of all prep areas, dining room, restrooms, customer service and beverage areas to exceed all sanitation standards

●       Always maintains a clean and well-groomed professional appearance

●       Be able to read or understand the communication of documents such as operating manuals, procedure manuals and employee handbooks written in English. Must be able to understand and speak fluently in English.

Other Duties:

●       Follows all safety policies and procedures

●       Follows all sanitation policies and procedures

●       Follows and enforces all operational checklists daily

●       Displays team building skills and always handles all assignments with a positive and enthusiastic attitude

Job Qualifications:

●       Ability to work with customers in a fast-paced environment

●       Ability to positively lead and supervise others

●       Ability to achieve company objectives with a minimum of daily supervision

Physical Requirements:

●       Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

●       Requires the ability to move around the restaurant

●       Requires the ability to lift to 40 lbs. without assistance

●       Moving and standing

●       Requires the ability to move and stand for long periods of time

Benefits Include:

• Paid Time Off
• Health/Dental/Vision/Life – paid 100%
• Company Car
• Company Cell Phone Reimbursement
• IRA match