Revenue Cycle Physician Support Specialist

About Sound:

Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

About the Role:

The Revenue Cycle Physician Support Specialist is responsible for securing vital information for accurate billing. The Revenue Cycle Physician Support Specialist will be responsible for providing non-coding related support to ensure accurate and timely billing.

The Details: This is a remote position, working afternoon/evenings, start time between 2pm-5pm CT to 10pm-12am CT. 8 hour shift, M-F.

In this role, you will be responsible for:

• Accessing and navigating various facilities EMRs to obtain the appropriate information to ensure it is captured for billing purposes
• Providing support to our billing vendor for obtaining medical records and demographic information for billing purposes
• Conducting outreach to our hospital partners and other internal departments to obtain vital information for billing purposes
• Generating and compiling reports required to determine day to day priorities, operational needs, etc.
• Ensuring unbilled charges are resolved within internal Service Level Agreement
• Providing insight on areas of opportunity to reduce billing delays and increase charge creation turnaround time
• Completing task in various Payor Portals
• Other projects and data entry tasks as assigned

What we are looking for:

A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience:

Values:

• Work Ethic – Dedication to getting the job done well and on time, regardless of circumstances, a can-do attitude
• Communication: The ability to speak, write, and listen clearly and consistently
• Relationship Building and Maintenance: The ability to create and nourish healthy, strong relationships, as the face of Sound
• Teamwork: Demonstrates the ability to pull people together into highly effective teams along with ability to work in a highly matrixed organization
• Critical Thinking: Demonstrates the ability to be proactive, anticipate needs; ability to make good decisions with incomplete, ambiguous information
• Adaptability – Demonstrates flexibility and a willingness to change as circumstances evolve and be coachable
• Resourceful – Proactive willingness to utilize available information and tools to figure things out, not afraid to ask questions when necessary
• Commitment – Demonstrates a dedication to the job, project, organization, customer/clients, and co-workers
• Strategic Thinker: Demonstrates the ability to look at the big picture and proactively develop a plan of action
• Self-Motivated: Proactively jumps in to start a task or project with limited direction; asks to take on more responsibility and what is next
• Collaborative: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process

Knowledge:

• High School graduate or equivalent
• Basic knowledge of Microsoft Software Products (Word, Outlook and PowerPoint)
• Strong excel skills
• Basic knowledge of a the elements of a medical record (i.e. progress note, face sheet, etc.)
• Attention to detail and accuracy
• Ability to resource information from others in the organization to establish facts, draw conclusions and problem solve

Experience:

• Knowledge of, and skilled in the use of various computer and related systems and software

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.

This job description reflects the present requirements of the position.  As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.