Service and Parts Assistant

ROLE: We are looking for an incredible team member that is experienced in Office Administration, Some Social Media or Virtual experience, Customer Service/Experience, and is outgoing, go-getter, loves people, and is familiar with OR wants to learn more about the Auto Service biz!

*** If you have Auto Service Writer Experience/Asst Experience… big PLUS!
We will the train the right person

LOCATION: SEBASTOPOL, CA

CULTURE:

Our work environment includes:

- Great reputation and community involvement! We work hard to maintain an honest and supportive work atmosphere, and we go above and beyond for our customers.

-We have a learning culture and value communication and transparency.

-We have worked hard to get "ahead of the curve" and understand what it means to treat our employees and team in a way that nurtures growth, retention and success. Examples of this are the paid training we offer and encourage, and the weekly meetings where we give and receive input.

- We provide Competitive compensation, benefits and growth plans.

-We value taking responsibility for our actions and owning up to them and learning from them, and we offer a "safe" space to do this. We have no "haters" or bad attitudes here - We have a Zero tolerance for poor behavior or ethics.

-A positive solution-oriented company culture is very important to us. We have created a core of incredible people working here and are looking for another incredible person to join our growing team. We work through any challenges together as a team and we treat our team as well as we treat our family and our customers!

COMPENSATION-

**This position will start between $20-25 DOE +++ Can also include: Bonuses/Commission as well as several Growth and Advancement Opportunities!!

BENEFITS FOR FULL TIME EMPLOYEES- (Include, but not limited to):

-Medical/dental

-PTO after first year

-PAID Major Holidays

-Retirement Program

-MON-FRI - No weekends

-We keep the fridge stocked with food, drinks, snacks.

-Efficient shop with solid workflow systems in place. (We have a successful system for everything so we can get our vehicles in and out in an efficient amount of time!)

-We provide lunch once a week and we do our shop meeting and break bread together, talk about what worked last week, what didn't, and come up with progressive solutions as a team.

-All the paid training our Team can want and can handle!
-If there's a special tool or something that we need, we always are open to looking into it-

-We provide deep discounts on parts and labor

-Working for a place that cares about the community. We do community service and an annual car giveaway program (just turned it into a non-profit) where we fix up used cars and give them to people in need and maintain them for free for a year. We do other charitable contributions as well!.

APPROACH TO THE JOB: Focus on pricing work orders profitably, and conducting yourself

with expertise, enthusiasm, and exuberance. Make sure you get all the pertinent information from the

customer when you are checking them in, and sell as much as you can right at the counter.* The key is to

remain focused and think positive thoughts. Customers are to have peace of mind that their car is in good

hands and that we are here to help them. Have a sense of urgency. Work as efficiently and effectively as

possible. Be reliable and consistent.

* “at the counter” in this case means at the initial time of writing up the estimate/work order.

PURPOSE OF THE POSITION: To assist the Service Advisor with customers if there are more

customers in the office than the Service Advisor can handle alone.

BASIC ACTIONS OF THE JOB:

-Greet and Assist our Guests and Customers.

-Maintain a positive and efficient work environment for both our team and guest experiences

-Follow our shop process to intake and “get ready’ our customer’s for service, maintenance or repair

• Have them fill out a Pre-Service check-in sheet while they wait.

• Answer the phone if the Service Advisor is unavailable to do so

•You will write up customer bids and estimates as needed (training provided)

-Maintain our social media outreach and online presence (will include Social Media, and Yelp +++)

-Schedule and confirm customer appointments

-Call all previous customer lists for “check ins” and “service due” opportunities

ADDITIONAL ACTIONS OF THE JOB:

1. Customer Calls

2. Do Thank You Cards and other customer engagement and communication systems

3. May include errands or running items or bids between our 2 shops

4. Maintain a tidy and clean office area - outside area - shop appearance as needed - reliably and consistently.

5. Handle all daily action requests or tasks in an efficient and timely manner

6. Check the Office Task/Duty board Daily in a timely and efficient manner

7. Do Work Order Audit Checklists.

8. Water all plants according to their water schedule.

9. Maintain an organized daily, weekly schedule (you must have great attention to detail and time management)

The ideal candidate is an optimistic problem solver, enjoys creating a great customer experience, is excited about the opportunity to learn, expand and grow with our company! You are dependable, organized, motivated to succeed!

We look forward to hearing from you!