Case Manager - Harbor House

Under general direction from the Client Services Supervisor provides advocacy and case management towards independent living to clients who reside in shelter home.  Receives prospective clients and determines safety, eligibility for service.

First Shift Position with On-Call Responsibilities

Accountabilities

• Assists incoming calls to shelter, responds to inquiries, and determines appropriate   action.  
• Receives prospective clients and determines eligibility for services.
• Admits and exits clients through established procedures.
• Interviews clients to assess independent living needs and advocacy needs.  Develops plan to assist client’s return to independent living.  Advises client in areas such as budgeting, life skills, housing, employment or other source of income, and goal setting to attain successful independent living.  Continues to safety plan with client throughout his/her stay.
• Coordinates a spectrum of community resources and refers clients to subsequent services.  Maintains professional contact with community resources and advocates client needs.
• Records assessments, case management notes, service plans, vouchers, CQI, medications, release of information, exit summaries and referral services.  Follows up with clients to assess progress and provide continuing service as appropriate.  Closes client files after client’s exit.
• Enters program demographic and service data in the Catholic Charities computer system.
• Manages daily requirements of shelter.
• Maintains shelter safety and responds to issues appropriately as they arise.
• Refers domestic violence victims to Harbor House Outreach Services when appropriate.
• Receives and acknowledges donations to the shelter, if necessary.
• Records Incident Reports and Work Orders in Catholic Charities computer system, as required.
• Shares in on-call responsibilities 
• Attends domestic violence trainings as required by KCSDV and Catholic Charities Wichita.
• Demonstrates an understanding of, and support for, the mission of Catholic Charities and acts as a representative of Catholic Charities in this role.
• Performs other related assigned duties. 

Requirements

• Education
  • Undergraduate degree in social work or social services or other related field.
• Certification, Recertification, Registration, or License
  • Class C driver's license, motor vehicle, and insurance required.
• Experience
  • Professional experience or training in counseling, domestic violence, economically disadvantaged, or other social issues.
• Skills and Abilities
  • Able to use a personal computer via mouse and keyboard, familiarity with windows and Microsoft products.
• Exposures
  • Controlled inside work environment with noise/vibrations from general office equipment.
  • Frequent exposure to other environments such as private homes, doctor offices, etc.
  • Minimal exposure to fumes/dust/odors.

Physical Demands

• Work Type:  Light, exerting up to 30 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Climbing/Balancing/Freedom to Move:  May be assigned to multilevel building with some floors accessible by stairs only.  Minimally required to move about office.  Sit about 25 percent of time.
• Stooping/Bending:  Minimal.
• Reaching:  Occasional, overhead as well as horizontal and down.
• Vision:  Adequate to perform essential functions.
• Color vision:  No particular color vision requirement.
• Hearing:  Frequently perceive nature of sounds by ear.
• Speech:  Frequently express ideas by means of spoken words.
• Eye/Hand/Foot Coordination:  Frequently operates equipment requiring moderate ability.
• Manual Dexterity:  Frequently operates equipment requiring moderate ability.
   

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