Restaurant General Manager

We are looking for a skilled restaurant manager to help our restaurant increase its customer base and improve the quality of both operations and our menu offerings. You will be responsible for leading every aspect of our business, including motivating our staff and delivering a high-quality menu.

Your job will also include back-of-the-house tasks to ensure our restaurant operates as efficiently as possible. This includes tracking and maintaining inventory, maintaining the restaurant’s revenue, and ensuring that all food health and safety requirements are consistently met.

To succeed in this role, candidates will need to be equally capable of managing others and overseeing back-of-the-house operations. The amount of time that you spend in each of these roles can vary from night to night. Therefore, applicants will need to be able to demonstrate their ability to work successfully in a fast-paced setting.

Ultimately, we are looking for a manager who can help us grow our restaurant. Candidates who have demonstrated this capability will be preferred.

Responsibilities:

• Recruit, hire, and train new staff

• Coordinate and manage daily restaurant operations in the front- and back-of-house

• Deliver superior customer service and motivate staff to do the same

• Respond to and resolve customer complaints in a professional manner

• Ensure compliance with all food and safety requirements

• Track inventory, estimate future needs for goods, and order those goods as needed. Ability to recognize how to cut costs of entire inventory without surrendering quality

• Identify and implement measures to cut waste and improve profits

• Promote the restaurant in the local community and recommend methods for reaching a broader audience

• Support staff in the front- or back-of-house as needed

• Weekly reports on restaurant activity and sales

Requirements:

• Previous experience in restaurant or hospitality management is strongly preferred

• Bachelor’s Degree in business administration, hospitality management, or culinary schooling is a plus

• Proven customer experience skillset and the ability to teach that skillset to others

• Familiarity with restaurant management software such as Square and OpenTable

• Strong motivational, leadership, and people skills

• Competence with event planning, financial management, digital communication

• Ability to represent our brand in a professional way

What Makes a Good Candidate:

In addition to the skills and responsibilities listed above, The Wagon Box is looking for someone who:

• Enjoys the rustic nature of the small town of Story, Wyoming

• Is comfortable with the startup nature of our business i.e., ensuring the necessary policies and procedures are in place and maintained, making suggestions to operations based on customer feedback

• Is aligned with the “cozy, wholesome, and based” culture – Offer quality food with no seed oils to our guests, encourage a family-friendly atmosphere, be flexible, uphold high standards of service

About The Wagon Box

The Wagon Box in the small town of Story, Wyoming is the place to get away from the din of The Machine. With lodging, a library, restaurant, tavern, and café, all within earshot of rushing streams, and 20 beautiful acres near national forest trails, you can rest, read, write, fish, explore, and meet other escapees or any of the local characters. We host thoughtful events throughout the year for members and guests.