Professional Services Engineer Tier 2 - Southfield MI
Applied Innovation
Southfield, MI
Professional Services Engineer Tier 2 - Southfield MI
Applied Innovation
Southfield, MI
- Medical , Dental , Paid Time Off , Life Insurance , Retirement
- Full-Time
Job Description
Company Info
Job Description
Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunity for advancement.
Applied Innovation is seeking a Professional Services Engineer to join our Managed Network Service team. The primary focus of this position will be to provide excellent customer service for our Applied Innovation clients. This position is 8 AM - 5 PM in person Monday to Friday is located at 24050 Northwestern Hwy Southfield, MI 48075. This will be achieved through the following:
- Meeting assigned deadlines to complete tasks.
- Working collaboratively with other members of the team.
- Configuring hardware based on Standard Operating Procedures (SOPs).
- Writing SOPs for the configuration of hardware as needed.
- Reviewing, updating, and creating SOPs for any project related task.
- Installing and supporting network systems, including workstations, servers, and all network infrastructure devices at the client’s location.
- Following predefined scopes of work.
- Utilizing effective troubleshooting skills to resolve issues as they arise.
- Researching and implementing solutions.
- Communicating in an upbeat, positive, and professional manner.
- Client facing communication to inform them of work being performed.
- Keeping up to date on new software and hardware.
- Willingness to work flexible hours as project demands may require evening and weekend work.
- Successfully managing time and keeping calendars up to date.
- Completing various projects as assigned.
- Current workstation operating systems for PC and Mac platforms
- Office 365
- Azure AD/Entra ID
- Meraki Networks/SD Wan
- Server Administration and Active Directory DS
- On-prem Exchange and EXO
- All standard networking protocols.
- Network storage devices.
- Phones and mobile devices
- PC and Server hardware
- AV/EDR applications
- S2S and Client VPNs
- Hyper-V and/or ESXi Management
Requirements Include:
- Minimum of an Associate's Degree in Networking, Computer Science, Information Systems or a related technical field experience.
- A minimum of 2-3 years relevant IT experience is required.
- IT certification is required, CompTIA A+ or equivalent.
- One of the following industry certifications preferred:
- Cisco CCNA
- Net+ Certification
- Microsoft 365 Certified Administrator
- Other IT related certification
- If no certifications are present, a minimum of a Bachelor's college degree in Networking, Computer Science, Information Systems is required.
Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunity for advancement.
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