Account Resolution Specialist ~ REMOTE, NO WEEKENDS!

American Coradius International LLC (ACI) is a local, long standing, full service financial services company looking to add energetic, self-motivated, Account Resolution Specialists to our team. We offer a competitive salary and excellent comprehensive benefits.

This is a full-time, direct hire opportunity with American Coradius International serving large national banking clients. We place immeasurable value on our PEOPLE and we will continue to strive to be your next employer of choice!

The ideal candidate for this exciting Hybrid (office and remote) will demonstrate excellent communication and problem-solving skills. In this role, the Account Resolution Specialist should be disciplined/strongly self-motivated to take great care of the customers and resolve their needs.

RESPONISBILITIES:
The Account Resolution Specialist (ARS) is responsible for handling inbound/outbound calls in a professional and courteous manner to contact consumers to negotiate payment of a past due account.
ACI provides our clients with a team of professionals whose mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We educate, inform, and present them with options. It is imperative that our associates work within federal, state and client guidelines/laws. We provide extensive training to ensure you are knowledgeable and prepared for the role. Your ability to manage our clients accounts with respect and professionalism due to the difficulty associated with the account is critical.
Our team utilizes various computer systems to access customer information, update information, as verified, accept payments and service the customer with any questions or issues that they may have.

What Can We Offer You?

• An employee centric work environment
• Competitive wage and unlimited financial growth with an uncapped monthly bonus
• Paid training and equipment provided
• A professional and stable employer dedicated to your success
• Growth opportunities, we are always looking for future leaders
• Great schedule- NO weekends, NO late nights (see schedule below)
• Work-Life Balance is the key to happy employees
• A leadership team that is supportive and engaged in your growth
• Comprehensive benefits package including: Three different medical plans to choose from to suit your individual health needs and both Dental/Vision plans
• GENEROUS paid vacation time
• Paid personal/sick time
• 401K with employer match
• Paid holidays
• Life insurance
• Disability (short & long term) plan options
• Wellness Program
• Incredible Employee discounts program

The most important thing we can offer you, a team that is supportive and cares about your success! We will work with you until you reach your potential- that's what separates us from other employers. We know that takes time.

PLEASE READ BEFORE APPLYING

Schedule/Hours: 37.5- or 40-hour work week depending on client. Primarily day shifts- Day shifts normally start between 8am - 9am
We do require you build the following shifts into your schedule:
1 night per week until 8pm (Mon OR Tues- you choose)
1 night per week until 6pm (Weds OR Thurs- you choose)
1 Friday night per month until 5pm
1 Friday night per month until 8pm

Minimum Requirements:

• High School diploma or GED required
• Minimum (1) one year of proven experience in customer service, * Will consider previous experience from a banking, sales, call center or other customer service-related position if you have steady work history
• Intermediate computer and keyboard skills (ability to use video conferencing technology for training: zoom)
• Must pass client clearance requirements, up to and including, background checks and drug test
• Ability to meet client scheduling requirements
• Must be dependable- steady employment with no unexplainable gaps
• Must have reliable internet connection ability to connect company provided equipment to a router
• Your home work space must be quiet and distraction free
• You must have reliable transportation for to the travel to the office for training, scheduled shifts, meetings, department needs, IT equipment assistance, as required by the role.
• You must complete required training, including but not limited to annual certifications in accordance with client requirements and FDCPA laws/regulations.

Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirement.

EOE