INTERNAL SALES SUPERVISOR

Possesses the ability to lead and have responsibility for the development and performance of all sales activities in the assigned market. Staffs and directs the customer service and inside sales team and provide leadership towards the achievement of maximum profitability and growth to align with the company vision and values. Establishes plans and strategies to expand the customer base and contribute to the development of training and education programs for staff. Manages multiple tasks, sets priorities, and meets deadlines while understanding a job shop and manufacturing environment by performing the following duties.

Duties and Responsibilities:

• Coordinate daily Internal sales team activities and drive performance excellence.
• Manage Internal Sales team to ensure growth of product knowledge and sales skills for success in achieving sales goals.
• Communicate with customers and prospective customers.
• Initiate and coordinates development of action plans for Internal Sales team.
• Conduct weekly meetings with Internal Sales team.
• Strive for continual improvement of processes and procedures to optimize efficiencies.
• Monitor performance and development of Internal Sales team.
• Assist outside sales team to achieve new business and reactivating lost accounts.
• Coach and train employees on all corrective action request forms, Issue App, and other quality tracking procedures.
• Track and monitor all departmental errors and coach/train staff on improving accuracy.
• Approve employee time and vacation in ADP.
• Other duties as assigned.

Supervisory Responsibilities:

Directly supervises the employees in the Customer Service and Inside Sales Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel, Internet Explorer, Microsoft Outlook, Made2Manage order processing systems, and Sugar CRM contact management systems.

Education/Experience:

Associate's degree (A. A. / A. S.) or equivalent from two-year college or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience.

Knowledge, Skills and Other Abilities:

• Ability to read blueprints
• Good math aptitude
• Good computer skills, familiar with Microsoft Windows 7, Microsoft Office 2010, and Sugar CRM
• Great communication skills

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or hear. The employee is frequently required to stand, walk, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds. While performing the duties of this job, the employee is required to wear safety glasses and hard sole/close toed shoes with a low heel when walking through the manufacturing shop and/or repair shop whether as part of performing their job or just passing through. In addition, long hair must be tied back when around hazards of flame, machinery, or equipment.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Yates Industries, Inc. is an equal employment opportunity employer and provides employment and advancement opportunities to its employees without discrimination because of race, color, religion, sex (including pregnancy and conditions related to pregnancy), sexual orientation, transgender status, weight, height, age, marital status, national origin, citizenship, disability, genetic makeup, military or veteran status, misdemeanor arrest record (not resulting in conviction) or any other protected characteristic as established by law. This policy of equal employment opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, employee benefits, promotional opportunities, disciplinary decisions, termination and all other terms and conditions of employment.