Office Lead

Are you one in a million?

We are seeking a reliable and experienced Office Lead to become a part of our team!

This is a Full-Time position with benefits!

The Office Lead (OL) serves as a resource for support staff. The OL works collaboratively with clinical staff to execute non clinical related day-to-day workflow operations as communicated and coached by the Site Manager and/or Clinic Supervisor(s). It is expected that the majority of the OL’s daily work will be related to non-clinical operational support functions.

KEY TASKS & RESPONSIBILITIES

• Coordinates daily operations and responsibilities of administrative workflows within each assigned area.
• Acts as staffs’ primary point of person for non-clinical related issues.
• Assists clinic management with administrative support staff schedules and ensures appropriate clinic coverage.
• Provides first level support as a patient services liaison to research issues surrounding complaints, billing, registration, and communicating findings to clinic management.
• Ensures proper patient check out process is completed accurately and timely.
• Responsible for monitoring patient logs weekly to ensure PSRs are meeting their expected goals.
• Ensure all end of shift responsibilities are done upon closing of the clinic.
• May be required to work weekends or evenings as designated.

QUALIFICATIONS

EDUCATION AND EXPERIENCE

• High school graduate or equivalent required.
• Minimum 1 year experience in a healthcare setting as both Referral Coordinator and Patient Services Representative or equivalent positions.
• Certified Enrollment Counselor (CEC) required (within 90 days of hire dependent on training availability)
• Experience and/or training as a Medical Assistant or Dental Assistant preferred.
• Experience working within an integrated healthcare system environment and with an EHR (NextGen) is an asset.

KNOWLEDGE, SKILLS AND ABILITIES

• Bilingual (English/Spanish) is an asset and highly preferred!
• A high standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude and appearance at all times.
• Possess strong interpersonal skills and ability to work well with others.
• Well-developed verbal and written communication skills and the ability to work cooperatively with divergent groups
• Must possess excellent customer service including verbal and written communication.
• Ability to deal effectively with changing situations and stressful environment.