Medical Receptionist

MEDICAL RECEPTIONIST

Kidney Specialists of Minnesota has been providing high-quality care to patients with chronic kidney disease, diabetic kidney disease, and ESRD since 1978. We are looking for a Medical Receptionist to join our Roseville location. Responsible for providing administrative support to KSM staff and assisting patients during clinic appointments, the Medical Receptionist plays a vital role as a member of the KSM Team.

JOB PURPOSE

Provide patients and visitors with exceptional customer service and demonstrate professional behavior by:

• Possessing an in-depth knowledge of KSM clinic procedures and protocols, electronic medical record documentation, state and federal privacy guidelines, and medical terminology

• Ensuring patients move through the intake and checkout processes efficiently

• Working with all staff to make sure quality patient services are provided at the KSM clinic

• Performing duties as assigned, willingly accepting new and additional assignments, and proactively identifying other tasks that need to be completed

• Maintaining a positive demeanor and working cooperatively with KSM coworkers and management

• Float between KSM sites as needed

JOB DESCRIPTION

Medical Records Management

• Scan/upload forms and medical records into EHR and send to appropriate department
• Complete Release of Information requests
• Update patient demographic and insurance information in Practice Management and EHR systems
• Document patient interactions in EHR

Coordinate Patient Visits

• Schedule patient labs, 24 Urine, 24 BP, and clinic appointments
• Schedule, cancel, and reschedule patient appointments. Contact patients to confirm upcoming appointments.
• Manage the wait list and work queues in Practice Management system by calling and scheduling patients when they are due to return to clinic.

Manage Daily Clinic Activities

• Answer and direct multiple telephone lines and take care of the caller's needs quickly and correctly
• Accurately entering insurances as well as checking patient eligibility
• Greet and register patients for appointments.
• Manage and collect copays and payments due on account at the time of service
• Maintain reception area and lobby.

Misc.

• Travel to other locations as needed based on the needs of the practice
• Other duties as assigned based on the needs of the practice