Implementation Specialist

JOB TITLE: Implementations Specialist

FLSA STATUS: Hourly

DEPARTMENT: Implementation

REPORTS TO: Kevin Reed

SUPERVISORY RESPONSIBILITIES: No

JOB LOCATION: Orlando, FL

TRAVEL: YES

SUMMARY OF POSITION:

Join our Client Services team in Orlando, Florida, as an Implementations Specialist, where you will be pivotal in the successful onboarding of new clients through a comprehensive end-to-end implementation process. This role is perfect for a professional who excels in customer service, can juggle multiple projects, and is committed to excellence in client engagement. Acting as the primary contact for clients during the implementation phase, you'll ensure a smooth transition to our system with your expertise in planning, coordination, and execution.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Client Consultation and Training: Directly engage with new clients to gather their needs and expectations, offering expert consulting on system optimization. Conduct training sessions for end-users on product functionalities.
• Project Coordination: Collaborate with clients and internal teams to manage implementation projects efficiently, adhering to established protocols and timelines.
• Database Development: Create customized databases for clients, ensuring system compatibility and resolving technical issues promptly.
• Equipment Handling: Oversee equipment logistics to client sites and supervise the system installation process.
• System Go-Live Support: Ensure a smooth transition during the system go-live phase, addressing any challenges proactively.
• Post-Implementation Support: Provide immediate support post-implementation and coordinate with the support team for ongoing client assistance.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• Minimum education: High School Diploma or equivalent.
• Relevant field or service industry experience preferred, with a strong background in project management and client-facing roles.
• In-depth understanding of database development and system implementation.
• Exceptional communication and interpersonal skills for effective client and team interactions.
• Proficient in time management, prioritizing tasks, and problem-solving in a high-paced environment.
• Detail-oriented with a commitment to high-quality outcomes.

• Proficient with Microsoft Office Suite or related software.

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE): At least 2 years working with Projects, Net+, Security +, CompTIA +, certifications a plus. 2 year Administration or related field preferred.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.