Assistant Branch Experience Manager

Solarity Credit Union is seeking a full time Assistant Branch Experience Manager at our North 5th Branch in Yakima!

(Bilingual Required)

We are changing banking by putting Members at the center of our universe.

Your purpose -The branch experience is an important touchpoint for member interactions: from service resolutions to consultative conversations that uncover opportunities to deepen relationships. This role places members at the center of our universe, and makes members feel valued and impressed with how easy it was to accomplish their goals. You lead a Team that provides exceptional experiences, while simultaneously collecting feedback and identifying pain points that create friction - and bringing those findings forward to be identified and addressed. You assist with ensuring operational accuracy, efficiency and compliance. You work alongside your team while also developing those around you through effective coaching, training, and leadership that upholds Solarity's commitment to Member Obsession at all times.

The Cultural Fit

If the following Core Values resonate with who you are in your life, this might be the perfect fit for you:

• Courage: Having the fortitude to remain accountable, maintain the self-esteem of teammates and having the confidence to make decisions based on good judgment.
• Impact: Pursues meaningful results to make a positive difference, not satisfied with the status quo, and you want to constantly exceed the expectations of members and coworkers.
• Passion: You have a member-obsessed mindset and bring energy and focus to all aspects of your job. You are interested in celebrating wins of others, and constantly embrace organization initiatives and change!

The top candidate will...

• Have at least 2 years of supervisory experience.
• Be a highly effective leader in management.
• Have experience working in an environment focused on rapid growth and quick change.
• Have experience building a highly motivated team that drives engagement and positivity.
• Have experience working in a financial institution.
• Will be Bilingual (English/Spanish).

A Day in the life of an Assistant Branch Experience Manager:

Although each day will be a different adventure in this role, here's a snapshot of what a day could look like:

• Have a huddle with your team and serve as role model, championing, training, and holding staff accountable for living up to the Four Measures of Member Obsession.
• Assess staff knowledge of products and services offered by Solarity and assign additional product knowledge training courses or assignments as needed.
• Review employee transactions to ensure adherence to policy, procedures, and regulations.
• Perform observation coaching, developing a cadence for regular, transparent, and direct documented feedback that supports a culture of accountability, member obsession, and continued growth.
• Send a Solarian Salute for a member of your team that went above and beyond for one of our members by constantly looking at transactions through their member-obsession lens.

Compensation:

• A highly competitive pay range
• A comprehensive benefits package low-cost medical, dental, vision, life, and disability coverage for yourself and your family with a generous employer contribution to your HSA account.
• Generous paid time off allowances plus 12 paid holidays annually.
• A substantial 401k program with a match of up to 6% of your annual earnings.
• An employee wellness program including EAP coverage and gym reimbursement.
• An organizational culture that is committed to your success.
• Significant opportunity for career growth.
• A Supportive leadership team.
• Excellent member service-oriented culture.
• Hourly salary range $28.00 - $39.42

EEO Statement:

Solarity Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. Solarity Credit Union participates in E-Verify.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 509.248.1720, ext. 1520 for assistance.