IT Manager

Join an amazing team and be part of a transformative journey! Founded in 2015 and located in Orlando, FL, our company has rapidly evolved under dynamic leadership, expanding nationwide with over 150 employees and still growing. We are dedicated to providing accurate and prompt services, ensuring optimal patient care and outcomes.

About the Role: As the Information Technology Manager, you will play a pivotal role in supporting and executing various technology-related activities to drive our company's mission and growth objectives. Embracing a cloud-first strategy, you will oversee a spectrum of third-party solutions and services, ensuring their secure, compliant, optimized, and cost-effective utilization. Collaborating closely with cross-functional teams including Sales, Clinical Services, Research and Development, and Billing Services, you will monitor IT operations, manage projects, and provide strategic guidance on technology-related matters.

Responsibilities:

• Collaborate with team members to streamline and optimize processes across departments
• Enhance and expand our cyber security program in collaboration with external IT providers
• Ensure networks, processes, and solutions comply with industry, state, and local regulations, including conducting annual HIPAA Security Assessments
• Develop and maintain IT policies, procedures, and standards in partnership with external consultants and company management
• Provide ongoing support for day-to-day utilization of solutions and processes, recommending improvements as needed
• Manage the overall portfolio of technology hardware, software, and solutions
• Attend and contribute to departmental meetings as required, and provide regular IT status reports
• Foster healthy relationships with departmental directors, supervisors, and external partners
• Monitor the performance of third-party partners, vendors, and suppliers
• Research and recommend solutions and services as necessary
• Plan, track, and oversee IT-related activities and projects
• Collaborate with external IT partners, suppliers, and agencies on projects and process enhancements
• Keep company leadership informed on program execution and performance
• Generate IT help desk and quality assurance metrics, including incident analysis and resolution statements
• Perform other duties as assigned

Preferred Qualifications:

• 3-5 years of experience managing or leading an IT department for a small company
• Proficiency with Microsoft 365 suite and related tools
• Experience in managing IT contracts and clinical laboratory workflows
• Familiarity with customer portal development and management
• Ability to discover, plan, and implement optimized business processes
• Strong understanding of networking concepts and diagnostics industry
• Knowledge of healthcare markets and customer dynamics
• Comfortable working in a startup environment and managing multiple tasks simultaneously
• Excellent collaboration, communication, and presentation skills
• Familiarity with ITIL terminology and concepts preferred
• Detail-oriented with a commitment to quality work and timely deliverables
• Proactive work style with a willingness to take initiative
• Professionalism and dedication to respecting colleagues, customers, and stakeholders
• Passion for continuous learning
• Comfortable working in a laboratory environment

Education, Certifications, and Other Requirements:

• Bachelor’s degree in computer science, information management, or related field
• On-site work at office required
• Physical installation of equipment and occasional travel may be necessary

Join us in our mission to combine accuracy with integrity and improve patient outcomes through clinically actionable data. Apply now and be part of our innovative team!

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