Sales Support

About the Job:

The Sales Support role at ERS (Elite Roofing Supply) entails actively engaging with customers and collaborating closely with both Inside and Outside Sales representatives at Elite. This position demands exceptional organizational skills, meticulous attention to detail, and the capacity to multitask efficiently. Sales Support plays a pivotal role in maintaining seamless operations and ensuring high levels of customer satisfaction.

Join a team where employee satisfaction is fundamental. At Elite Roofing Supply, we pride ourselves on our excellent eNPS (Employee Net Promoter Score) of 43.1, a testament to our commitment to fostering a positive work environment where every team member feels valued and supported.

About You:

We are looking for team members at every level to dedicate their time, talents, and resources to the industry and local communities we serve each year. Elite Roofing Supply’s core values are a key contributor to our story. They fuel our hiring decisions, guide our leadership philosophy, and serve as the backbone for how we operate.

Ask yourself – are you humble, accountable, safe, do you aspire to be better than yesterday, and provide a top tier level of customer satisfaction? Join an industry that is vastly growing, swipe right, and apply now!

Come crawl, walk, and run with us towards expansion into new markets nationwide.

How to Apply:

To be considered, please submit your application online and complete our company assessment by copying and pasting the following link into your browser and following the steps: https://go.cultureindex.com/s/48hHnJgd8T

Who we are:

Since 2013, Elite has experienced continual growth throughout the United States. We are an independent roofing distributor operated by industry-leading market experts who are knowledgeable in both commercial and residential roofing.

Elite strongly believes in developing and mentoring our team members to help them reach their full potential by enhancing and utilizing their knowledge, skills, and abilities. With Elite, you can obtain your personal and professional goals.

Elite provides a custom benefits package to meet your needs!

• Health Insurance (HSA & FSA Available)
• Dental & Vision Insurance
• PTO accrual starts on Day 1
• PTO Cash-Out Program
• 401(k) Plan with employer match
• Life Insurance, AD&D, & Short-Term Disability (company paid)
• Additional Life Insurance & Long-Term Disability
• 8 Paid Holidays and Birthday
• Tuition Reimbursement Program
• Referral Bonus
• Employee Assistance Program
• Free Costco or AAA Membership
• Discounts for Verizon, AT&T, Pet Healthcare Program and much more!

Come find out why we are the ELITE!

Essential Functions (Sales Support):

• Manage sales representatives' book of business.
• Enter sales orders accurately and efficiently.
• Enter purchase orders for metal, concrete tile, and skylights.
• Assist all branch salesmen with inventory inquiries and order processing.
• Oversee all courier service deliveries for small orders.
• Assist the front counter with returns processing, material inquiries, and general agility functionality.
• Support operations, warehouse, and dispatch in filling backorders, ensuring order accuracy, and addressing general questions regarding sales orders.
• Act as a liaison between Elite, the contractor, and the building owner/homeowner for project management purposes

Qualifications:

• Excellent communication skills
• Experience in entering purchase orders.
• Skilled in assisting at the front counter.
• Ability to support operations, warehouse, and dispatch teams.
• Positive and curious attitude.
• Keen attention to detail.
• Ability to work independently with minimal supervision.

Work Environment:

The work environment for this role primarily consists of a warehouse setting, with a central focus on inside/outside sales and the management of roofing products.

Physical Demands:

The role involves prolonged periods of sitting or standing, requires frequent use of hands and fingers for typing and operating computer systems, and may involve occasional lifting or moving of lightweight packages or materials Requires the ability to move around the workspace to assist branch salesmen with inventory inquiries, support front counter activities, and collaborate with operations, warehouse, and dispatch teams. May require occasional bending, stooping, or reaching when handling returns processing and addressing material inquiries.

Position Type and Expected Hours of Work:

This position is full-time, with workdays scheduled from Monday to Friday, and occasional Saturdays. Work hours may vary.

Travel:

Travel is not required for this position.

Required Education and Experience:

Education: High school diploma/GED required.

Experience: Experience in a client-focused and results-driven environment, demonstrating consistent success.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.