Customer Service Representative

Dynamic Marketing Acquisitions

Charlotte, NC

Expired: over a month ago Applications are no longer accepted.

$700 to $900 Weekly
Paid Time Off
Full-Time

Job Description

Company Info

Job Description

Benefits:

Bonus based on performance
Company parties
Competitive salary
Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Profit sharing
Training & development

Benefits/Perks

Competitive Compensation
Paid Time Off
Career Growth Opportunities

Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend training to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively