Assistant Community Manager

JOB DESCRIPTION

Job Title: Assistant Community Manager

JOB SUMMARY:

The Assistant Community Manager works under the direction of the General Manager ensuring the efficient operation of the property management department’s daily duties, and assists the Community Managers with day-to-day tasks as required.

DAILY DUTIES:

• Answer phone calls for the property management department professionally and courteously. Works with the community manager directly to answer homeowner’s questions. 
• Update change of address requests in company software. Keeps clear documentation of when the updates are performed.
• In coordination and under the direction of the Community Manager - prepares meeting notices and all community communications.
• Schedules appointments, distribution, and processing of access devices for community residents
• Keeps all Community Manager logs, books, lists, inventories, and databases up-to-date.
• Assists the Community manager with any special projects as needed.
• Submits and follows through on service requests, including but not limited to: Gate repairs and resident irrigation repairs.
• Provides Front desk assistance as needed.
• Schedules on-call calendar with community manages
• Provides resident customer service with community concerns, resident portal, access device requests, and general questions.
• Scanning and filing of Community Manager documents.
• All other duties as assigned.