Veterinary Receptionist

Are you an independent, outgoing individual with experience in veterinary medicine customer service who wants to make a difference in the lives of pets and their people as the front desk face of a veterinary clinic? If your dream job is working with animals and the people who love them, look no further! We are a fast-paced mid-sized clinic that has been serving the area’s dogs, cats, and other small animals for over 30 years. We are seeking a motivated, experienced individual who is excited to continue in this field. If you would enjoy being part of a team dedicated to providing excellent medical care to cherished animal companions, join us! This is a full-time position and you can expect to be scheduled for approximately 35 hours per week. Please submit a resume and cover letter. Priority will be given to applications that include a cover letter giving details about the applicant's previous experience working in the veterinary medicine and customer service fields. Hours for this position are: 8:15 am to approximately 6:30 pm Monday, Tuesday, Thursday 8:15 am to approximately 5:30 pm Friday 7:50 am to approximately 1:30 pm the second and fourth Saturday of the month The Clinic is closed on Wednesdays and the first, third, and fifth Saturdays of the month. Experience and Education: Candidate must have experience working in a veterinary clinic/hospital Candidate must have at least 2 years of experience working in a customer service industry Candidate must have a high school diploma or equivalent Ideal Candidate’s Knowledge, Skills, and Abilities: Excellent in-person and telephone communication and client service skills Be friendly, outgoing, and people-oriented Ability to work individually and as a team player Ability to take direction Be well groomed and organized Have sound decision making skills Be able to multi-task while working under stressful conditions Ability to pay close attention to detail Strong computer skills; comfortable learning new software (Avimark) Be punctual and have reliable transportation Be able to lift 40 lbs unassisted Job/Work Type: Full-time, in-person only Benefits: Paid time off Health insurance 401(k) Paid holidays Position Overview: The primary role of the Receptionist is to ensure that our clients and patients experience top-notch customer service and excellent patient care, whether in person or over the phone. Tasks Include: Greeting clients with a smile Coordinating the flow of pets and clients in the lobby and exam rooms and soothing distressed owners Coordinating and scheduling appointments, surgeries, and laboratory work; providing clients with appointment reminders and any special instructions; monitoring the schedule for changes and filling or re-scheduling appointments as needed Answering multi-line phones Identifying potential emergencies over the phone or in person and scheduling or referring those appointments appropriately Accurately processing client transactions Responding to inquiries about the range of services the Clinic provides and the species it treats Proficiency in a variety of administrative skills including data entry, making postings to accounts, filing, faxing, emailing, and using various office equipment Knowledge of small animal practice to include wellness, vaccine schedules, preventative medications, routine lab work, basic veterinary medicine terminology, and the ability to discuss these confidently with clients Maintaining a neat and clean facility Occasionally helping with holding animals Please include a cover letter Job Type: Full-time Pay: $17.00 - $19.00 per hour Expected hours: 32 – 40 per week Benefits: 401(k) matching Health insurance Paid time off Schedule: Day shift Work setting: In-person Application Question(s): Are you unavailable for any hours listed in the job posting? If so, list the hours you cannot work. Education: High school or equivalent (Required) Experience: Veterinary experience: 1 year (Required) Customer service: 2 years (Required) Work Location: In person Employment Type: Full Time Years Experience: 1 - 3 years Salary: $17 - $19 Hourly Bonus/Commission: No