Concierge

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

There’s no better place to ski and no better place to stay than The Sebastian – Vail. Vail’s premier hotel and Private Residence Club features impeccable amenities amid the unadulterated surroundings of the White River National Forest. Our staff at The Sebastian – Vail make the most of all four seasons in Vail Valley, with year-round outdoor sports and a thriving arts and entertainment scene.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

Employment Type: Full Time, Year-Round/Seasonal

Start Date: ASAP

Pay Rate: $21.00/hour

Schedule: Flexible schedule. Must be able to work weekends and holidays when needed.

Summary:

Responsible for assisting guests, residence club owners and visitors with dining reservations and recommendations, coordinating transportation, and recommendations/assistance with tickets for recreational activities in a courteous and professional manner while exceeding the high standards of the hotel.

• Performs as central information agent for the hotel.
• Provides guests with information on property facilities, restaurants, activities and group functions.
• Provides additional information on all area restaurants, services and recreational opportunities.
• Schedules and confirms restaurant, recreational of other bookings as requested.
• Schedules and coordinates area transportation to and from local attractions.
• Coordinates group reservations and activities on and off site.
• Coordinates VIP deliveries for groups and individuals.
• Provides the ski conditions report for Vail & Beaver Creek and others as requested.
• Have excellent knowledge of Vail/Beaver Creek and Vail Valley.
• Assists with loading/unloading of luggage and personal items when needed.
• Assists with delivery/retrieval guest luggage and personal items when needed.
• Provides directions and information as requested.
• Arranges rental car pick up and key return.
• Completes amenities based off the next day arrivals.
• Valet parks and retrieves cars, as needed.
• Use and maintain accurate and current information in GoCon.
• Establish and executes traces and conduct pre-arrival reaching out within established time period.
• Assist with cleanliness of lobby, ensuring that area is safe for foot traffic.
• Ensures guest luggage storage as needed.
• Performs bell person and front desk agent duties as required.
• Ensures delivery of guest messages or packages as needed.
• Courteous to all guests, callers, visitors and staff.
• Proper use of clocking in and out from shifts, and 30 minute meal breaks.
• Facilitate sending of guest packages with correct address and method of payment.
• Observes safety precautions required to protect hotel and guest property.
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a team.
• Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
• Preforms all duties and tasks assigned by management.

General Benefits:

• Free onsite shift parking
• Discounted bus pass for Eagle County & Lake County routes
• Discounted F&B, Spa Treatments & Retail up to 40% off
• 401K with Match
• Paid Sick leave for P/T & Seasonal Staff, PTO for Full Time Staff
• Wellness Bonus if worked through full season until ski area closing
• Full Time Year Round possible, with full benefits such as Paid Time Off, Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance.
• Merchant Ski Pass Program
• Free onsite Chef prepared employee dining room with hot meals and salad bar
• Some full time seasonal positions offer discounted living onsite in employee housing, shared dorm style units during the season hired only up to the 1st 6 months of that particular season. Long term and single living arrangements are offered for management positions or those working overnight shifts available for on call outside of normal work hours.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In accordance with requirements of the Americans with Disabilities Act and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a smoke- free workplace