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Emergency Phone Operator Jobs (NOW HIRING)

Concord Hospitality

Phone Operator

Durham, NC · On-site

$14.75 - $18.25/hr

Description As a Phone Operator at Concord Hospitality, you will be the voice of the hotel ... emergency procedures. • Familiarity with culinary terminology and beverage service standards a ...

Omni Hotels & Resorts

Phone Operator

Bedford, PA · On-site

$13.75 - $17/hr

If you have operator / phone agent experience in a hotel environment and a passion for serving ... Be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios, emergency ...

Concord Hospitality

Phone Operator

Durham, NC · On-site

$14.75 - $18.25/hr

As a Phone Operator at Concord Hospitality, you will be the voice of the hotel, providing courteous ... emergency procedures. • Familiarity with culinary terminology and beverage service standards a ...

GI Alliance

Phone Operator Specialist (31732)

Flowood, MS · On-site

$13.50 - $17/hr

GI Alliance is seeking an experienced Phone Operator Specialist. Duties of this position include ... Responds to emergency and urgent calls from patients in a timely manner. Directs callers ...

UPMC Chautauqua at WCA

Telephone Operator

Jamestown, NY · On-site

$15.25 - $18.75/hr

Process appropriate emergency code or STAT page. * Initiate voice pages when required. * Provide ... phone system or 1 year of customer service experience. * Must be able to work all shifts, 7 days a ...

The US Oncology Network

Telephone Operator

Eugene, OR · On-site

$19 - $27.18/hr

... phone systems are essential. Ideal candidates will be highly organized and able to multitask ... Responds promptly to emergency and urgent calls from patients, directing them to clinical staff as ...

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Emergency Phone Operator information

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How much do emergency phone operator jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for emergency phone operator in the United States is $21.45, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $22.84 per hour, depending on experience, location, and employer.

What is the difference between Emergency Phone Operator vs Emergency Dispatcher?

AspectEmergency Phone OperatorEmergency Dispatcher
CredentialsHigh school diploma or equivalent; CPR certification often preferredHigh school diploma or equivalent; Emergency Medical Dispatch (EMD) certification
Work EnvironmentCall centers, emergency response centers, 24/7 shiftsDispatch centers, emergency response facilities, 24/7 shifts
Employer & IndustryPublic safety agencies, hospitals, emergency servicesPublic safety agencies, police, fire, EMS dispatch centers
Search & Comparison IntentPeople comparing roles in emergency communicationPeople seeking details on emergency response roles

Emergency Phone Operators primarily handle incoming emergency calls, providing vital information and dispatching help. Emergency Dispatchers also manage emergency calls but often have additional responsibilities like coordinating with responders and using specialized dispatch software. Both roles require similar certifications and work environments, but dispatchers typically have more advanced training and a broader scope of responsibilities.

What are some of the most common challenges faced by emergency phone operators, and how can applicants prepare for them?

Emergency Phone Operators often encounter high-stress situations, including managing multiple calls at once and dealing with callers who may be panicked or upset. Staying calm under pressure, multitasking efficiently, and following established protocols are key to handling these challenges. Applicants can prepare by developing strong communication skills, practicing active listening, and familiarizing themselves with basic emergency response procedures. Many organizations also provide thorough training and support to help new operators succeed in this demanding but rewarding role.

What is an emergency phone operator?

Emergency phone operators, also known as 911 dispatchers or emergency dispatchers, are professionals who answer emergency calls and coordinate the appropriate response services, such as police, fire, or medical help. They gather critical information from callers, provide instructions until help arrives, and dispatch emergency personnel to the scene. Their role is vital in ensuring public safety and effective emergency response. Emergency phone operators must remain calm under pressure, communicate clearly, and make quick, informed decisions during stressful situations.

What are the key skills and qualifications needed to thrive as an emergency phone operator, and why are they important?

To thrive as an Emergency Phone Operator, you need excellent communication skills, quick decision-making abilities, and a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, multi-line phone systems, and emergency response protocols is typically required. Strong emotional resilience, active listening, and the ability to remain calm under pressure are crucial soft skills for this role. These skills ensure accurate information gathering, prompt dispatching of emergency services, and effective support for callers in crisis situations.

Is it worth it to become an emergency phone operator?

Emergency phone operators play a critical role in public safety by providing immediate assistance and dispatching emergency services. The job often requires strong communication skills, the ability to handle stressful situations, and may involve shift work, but it can offer stable employment and the satisfaction of helping others.

How long does it take to become an emergency phone operator?

Becoming an emergency phone operator typically requires completing a training program that lasts from a few weeks to several months, depending on the agency's requirements. Candidates usually need to pass background checks, obtain certifications such as CPR or emergency dispatch training, and develop strong communication skills before starting the role.
More about Emergency Phone Operator jobs
What states have the most Emergency Phone Operator jobs? States with the most job openings for Emergency Phone Operator jobs include:
What job categories do people searching Emergency Phone Operator jobs look for? The top searched job categories for Emergency Phone Operator jobs are:
Emergency Phone Operator jobs near you
Infographic showing various Emergency Phone Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $44,620 per year, or $21.5 per hour.

Phone Operator

Palmetto Primary Care Physicians

Summerville, SC

$14.50 - $18.25/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 10 days ago

Palmetto Primary Care Physicians rating

7.4

Company rating: 7.4 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Palmetto Primary Care Physicians (PPCP) is seeking a professional and compassionate Phone Operator to serve as the first point of contact for our patients. The ideal candidate is organized, friendly, and able to manage a high call volume in a fast-paced healthcare environment.
To learn more about PPCP, visit www.PalmettoPrimaryCare.com

  • Offer 401K with generous company match
  • Medical, Dental, Vision Benefits
  • Short Term and Long Term Disability Offered

Essential Duties and Responsibilities

  • Answer incoming telephone calls promptly, professionally, and courteously.
  • Route calls to appropriate clinical or administrative staff.
  • Schedule, reschedule, and cancel patient appointments using the electronic medical record (EMR) system.
  • Verify patient demographic and insurance information during calls.
  • Take accurate messages and document patient communications in the electronic medical record (EMR) system.
  • Provide patients with general clinic information, including office hours, directions, and appointment preparation instructions.
  • Respond appropriately to urgent or emergency calls according to clinic protocols.
  • Maintain confidentiality of patient information in compliance with HIPAA regulations.
  • Monitor voicemail systems and ensure timely message distribution.
  • Assist patients with prescription refill requests and route requests to clinical staff.
  • Communicate effectively with providers, nurses, medical assistants, and administrative personnel.
  • Handle high call volumes while maintaining professionalism and accuracy.
  • Identify and escalate patient concerns or complaints to appropriate supervisors.
  • Maintain accurate records and logs related to phone communications and scheduling activities.

Non-Essential Duties and Responsibilities

  • Perform basic clerical tasks such as scanning, faxing, and copying documents.
  • Participate in staff meetings and training sessions.
  • Support special projects or other administrative duties as assigned.

What Palmetto Primary Care Physicians employees say

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