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Emergency Phone Operator Jobs (NOW HIRING)

Omni Hotels & Resorts

Phone Operator

Bedford, PA · On-site

$13.75 - $17/hr

If you have operator / phone agent experience in a hotel environment and a passion for serving ... Be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios, emergency ...

GI Alliance

Phone Operator Specialist (31732)

Flowood, MS · On-site

$13.50 - $17/hr

GI Alliance is seeking an experienced Phone Operator Specialist. Duties of this position include ... Responds to emergency and urgent calls from patients in a timely manner. Directs callers ...

The US Oncology Network

Telephone Operator

Eugene, OR · On-site

$19 - $27.18/hr

... phone systems are essential. Ideal candidates will be highly organized and able to multitask ... Responds promptly to emergency and urgent calls from patients, directing them to clinical staff as ...

UPMC Senior Communities

Telephone Operator

Cumberland, MD · On-site

$18.59 - $27.96/hr

Process appropriate emergency code or STAT page. * Initiate voice pages when required. * Provide ... phone system or 1 year of customer service experience. * Must be able to work all shifts, 7 days a ...

KCOA

Be Seen First

Medical Clinic Operator

Leawood, KS · On-site

$19.50/hr

Responds to emergency and urgent calls from patients in a timely manner. * Directs callers ... Provides a pleasant and helpful phone contact for callers. The ideal candidate for the Telephone ...

Mayo Clinic

Telephone Office Operator

Phoenix, AZ · On-site

$16.25 - $20.25/hr

External law enforcement, fire, and emergency medical service response (as applicable ... Phone, Pager Lookup, Stroke LVO Group Paging System and backup. This position requires critical ...

Catholic Health

Telephone Operator-PD

Port Jefferson, NY · On-site

$22/hr

... Emergency Care. A leader in acute inpatient rehabilitation on Long Island, St. Charles Campus ... Reports phone equipment trouble to the Help Desk * Enter change in shift for Respiratory, Phys ...

UPMC Western Maryland

Telephone Operator

Cumberland, MD

$16 - $20/hr

Process appropriate emergency code or STAT page. * Initiate voice pages when required. * Provide ... phone system or 1 year of customer service experience. * Must be able to work all shifts, 7 days a ...

New

Catholic Health

Telephone Operator-PD

Port Jefferson, NY · On-site

$22/hr

... Emergency Care. A leader in acute inpatient rehabilitation on Long Island, St. Charles Campus ... Reports phone equipment trouble to the Help Desk * Enter change in shift for Respiratory, Phys ...

Mayo Clinic

Telephone Office Operator

Phoenix, AZ · On-site

$16.25 - $20/hr

External law enforcement, fire, and emergency medical service response (as applicable ... Phone, Pager Lookup, Stroke LVO Group Paging System and backup. This position requires critical ...

Insight Global

Hospital Telephone Operator

Manhattan, NY · On-site

$21 - $24/hr

... main phone line 24 hours a day, 7 days a week, 365 days a year. The Telephone Operator team is ... Other emergency response situations Additionally, they will monitor the New York City Hospital ...

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Emergency Phone Operator information

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How much do emergency phone operator jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for emergency phone operator in the United States is $21.45, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $22.84 per hour, depending on experience, location, and employer.

What is an emergency phone operator?

Emergency phone operators, also known as 911 dispatchers or emergency dispatchers, are professionals who answer emergency calls and coordinate the appropriate response services, such as police, fire, or medical help. They gather critical information from callers, provide instructions until help arrives, and dispatch emergency personnel to the scene. Their role is vital in ensuring public safety and effective emergency response. Emergency phone operators must remain calm under pressure, communicate clearly, and make quick, informed decisions during stressful situations.

What are the key skills and qualifications needed to thrive as an emergency phone operator, and why are they important?

To thrive as an Emergency Phone Operator, you need excellent communication skills, quick decision-making abilities, and a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, multi-line phone systems, and emergency response protocols is typically required. Strong emotional resilience, active listening, and the ability to remain calm under pressure are crucial soft skills for this role. These skills ensure accurate information gathering, prompt dispatching of emergency services, and effective support for callers in crisis situations.

What are some of the most common challenges faced by emergency phone operators, and how can applicants prepare for them?

Emergency Phone Operators often encounter high-stress situations, including managing multiple calls at once and dealing with callers who may be panicked or upset. Staying calm under pressure, multitasking efficiently, and following established protocols are key to handling these challenges. Applicants can prepare by developing strong communication skills, practicing active listening, and familiarizing themselves with basic emergency response procedures. Many organizations also provide thorough training and support to help new operators succeed in this demanding but rewarding role.

What is the difference between Emergency Phone Operator vs Emergency Dispatcher?

AspectEmergency Phone OperatorEmergency Dispatcher
CredentialsHigh school diploma or equivalent; CPR certification often preferredHigh school diploma or equivalent; Emergency Medical Dispatch (EMD) certification
Work EnvironmentCall centers, emergency response centers, 24/7 shiftsDispatch centers, emergency response facilities, 24/7 shifts
Employer & IndustryPublic safety agencies, hospitals, emergency servicesPublic safety agencies, police, fire, EMS dispatch centers
Search & Comparison IntentPeople comparing roles in emergency communicationPeople seeking details on emergency response roles

Emergency Phone Operators primarily handle incoming emergency calls, providing vital information and dispatching help. Emergency Dispatchers also manage emergency calls but often have additional responsibilities like coordinating with responders and using specialized dispatch software. Both roles require similar certifications and work environments, but dispatchers typically have more advanced training and a broader scope of responsibilities.

How long does it take to become an emergency phone operator?

Becoming an emergency phone operator typically requires completing a training program that lasts from a few weeks to several months, depending on the agency's requirements. Candidates usually need to pass background checks, obtain relevant certifications such as CPR or emergency dispatch training, and develop strong communication skills before starting the role.

Is it worth it to become an emergency phone operator?

Emergency phone operators play a critical role in public safety by providing immediate assistance and dispatching emergency services. The job often requires strong communication skills, the ability to handle stressful situations, and may involve shift work, but it can offer stable employment and the satisfaction of helping others.

What states have the most Emergency Phone Operator jobs?

States with the most job openings for Emergency Phone Operator jobs include:

What job categories do people searching Emergency Phone Operator jobs look for?

The top searched job categories for Emergency Phone Operator jobs are:

Emergency Phone Operator jobs near you
Infographic showing various Emergency Phone Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $44,620 per year, or $21.5 per hour.

Phone Operator

Bedford, PA • On-site

Omni Hotels & Resorts
Traveler Accommodation • 10K+ employees

6.8

Company rating: 6.8 out of 10

Based on 145 frontline employees who took The Breakroom Quiz

39th of 107 rated hotels

People enjoy working here

Recommended by students

Respectful managers

Learn more about Omni Hotels & Resortsexternal

$13.75 - $17/hr

Full-time

Re-posted 6 days ago

Job description

Omni Bedford Springs Resort & Spa
Join a team where hospitality isn't just what we do; it's who we are. At Omni Bedford Springs Resort & Spa, we believe our associates are the heart of our success. Here, you'll find more than just a job. You'll discover opportunities to learn, grow, and build a lasting career with a company that values your passion and potential. As part of the Omni family, you'll enjoy comprehensive training, mentorship and pathways for advancement, all within the inspiring setting of our historic, award-winning resort.
Whether you're beginning your hospitality journey or continuing to build your expertise, Omni Bedford Springs Resort & Spa offers a workplace where you're emplowered to make a difference, and your growth is celebrated. If you're a friendly, motivated individual who takes pride in creating memorable experiences, we invite you to explore a future with us. At Omni, your career can be as remarkable as our grand historic resort itself.
Overview:
This team member will direct phone calls to appropriate personnel and assist all guests and associates in a courteous and professional manner. We are looking for motivated and energetic individuals who love contributing to a winning team. If you have operator / phone agent experience in a hotel environment and a passion for serving others, we would love to speak with you about this role.
Responsibilities:
  • Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.

  • Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.

  • Answer all incoming phone calls to the resort using the proper protocol, greetings and closings as determined by management.

  • Take requests from guests or transfer to the appropriate department and assuring requests for maintenance or repairs are logged and promptly dispatched to the corresponding department including following up with the guest regarding all concerns when applicable.

  • Demonstrate current knowledge of all key personnel and departmental functions of the resort.

  • Assist guests with telephone dialing instructions, or to dial for them using all types of calls including, room to room, local, long distance and/or international dialing using correct protocol.

  • Correctly and accurately log all wake-up calls. Perform wake-up calls promptly and on time using appropriate greeting as determined by management.

  • To be thoroughly acquainted with the AM and PM checklist.

  • Process guest check-outs according to Omni's Moments of Service and Standard Operating Procedures.

  • Be familiar with all systems and equipment as related to the Front Desk

  • Accommodate room changes expediently.

  • Assist with billing inquiries and be knowledgeable of all details included within guest folios

  • Log all guest requests, service deficiencies, and work orders in Synergy and Opera.

  • Be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios, emergency procedures and execute to standard.

  • Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, GHA Discovery Program, Laundry Services, and Omni Kids Program).

  • Be familiar with all hotel facilities (F&B Outlets, Membership, Business Center, Gift Shops, Coffee Market, Fitness Center, Spa, and Golf Pro Shops).

  • Understand the importance of our Medallia scores.

  • Assist management with miscellaneous front office tasks including but not limited to, organizing, filing, and delivering requested items to guests.

Qualifications:
  • Ability to clearly and professionally communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.

  • Ability to accurately and efficiently input information into computer systems.

  • Ability to work cohesively with co-workers both within and outside of your department.

  • Ability to multitask, prioritize, organize and follow up.

  • Previous customer service experience and cashiering is preferred.

  • Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

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