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Emergency Phone Operator Jobs in Florida (NOW HIRING)

Msmc

Telephone Operator

Miami Beach, FL

$16 - $20/hr

... 7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being ... Answers all incoming calls, inlcuding page phone and switchboard in a timely manner placing them on ...

Mount Sinai Medical Center

Telephone Operator

Miami Beach, FL · On-site

$16 - $20/hr

... 7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being ... Answers all incoming calls, inlcuding page phone and switchboard in a timely manner placing them on ...

City of Ocala

911 Dispatcher I

Ocala, FL

$40K/yr

... emergency phone calls including the Marion County Enhanced 9-1-1 System. Provides support for ... REQUIRED LICENSES/CERTIFICATIONS Florida Operators Driver's License with an acceptable driving ...

City of Ocala, FL

911 Dispatcher I

Ocala, FL · On-site

$40K/yr

... emergency phone calls including the Marion County Enhanced 9-1-1 System. Provides support for ... Florida Operators Driver's License with an acceptable driving record. * Successful completion of ...

City of St. Cloud

Communication Operator

Saint Cloud, FL · On-site

$22.80 - $84/hr

The Police Department is seeking dedicated Communications Operators to join our Emergency Services ... Answers police administrative phone during non-business hours. Monitors security system and ...

Associa

Assistant General Manager

Miami, FL · On-site

Ensure all emergency phone tree contacts within each Property Emergency Manual are current with ... Assists GM with the preparation of a draft annual operating budget for board's review and approval ...

Posted today

Vacatia

PBX Operator (Guest Services)

Weston, FL · On-site

$16/hr

Monitor emergency calls and notify appropriate teams immediately * Support engineering dispatch and ... Strong communication skills with a professional phone presence * Ability to multitask and manage ...

Vacatia

PBX Operator (Guest Services)

Fort Lauderdale, FL · On-site

$16/hr

Monitor emergency calls and notify appropriate teams immediately * Support engineering dispatch and ... Strong communication skills with a professional phone presence * Ability to multitask and manage ...

Vacatia

PBX Operator (Guest Services)

Weston, FL

$16/hr

Monitor emergency calls and notify appropriate teams immediately * Support engineering dispatch and ... Strong communication skills with a professional phone presence * Ability to multitask and manage ...

Maruti Transportation

Operator/Driver

Orange City, FL · On-site

$15 - $16/hr

Transit Operators will be required to have a smart phone for trip scheduling purposes Mobility ... Should have sufficient strength to push doors or windows, to open or secure emergency hatches, and ...

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Emergency Phone Operator information

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$10

$16

$17

How much do emergency phone operator jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for emergency phone operator in Florida is $16.03, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $17.07 per hour, depending on experience, location, and employer.

What is the difference between Emergency Phone Operator vs Emergency Dispatcher?

AspectEmergency Phone OperatorEmergency Dispatcher
CredentialsHigh school diploma or equivalent; CPR certification often preferredHigh school diploma or equivalent; Emergency Medical Dispatch (EMD) certification
Work EnvironmentCall centers, emergency response centers, 24/7 shiftsDispatch centers, emergency response facilities, 24/7 shifts
Employer & IndustryPublic safety agencies, hospitals, emergency servicesPublic safety agencies, police, fire, EMS dispatch centers
Search & Comparison IntentPeople comparing roles in emergency communicationPeople seeking details on emergency response roles

Emergency Phone Operators primarily handle incoming emergency calls, providing vital information and dispatching help. Emergency Dispatchers also manage emergency calls but often have additional responsibilities like coordinating with responders and using specialized dispatch software. Both roles require similar certifications and work environments, but dispatchers typically have more advanced training and a broader scope of responsibilities.

What are some of the most common challenges faced by emergency phone operators, and how can applicants prepare for them?

Emergency Phone Operators often encounter high-stress situations, including managing multiple calls at once and dealing with callers who may be panicked or upset. Staying calm under pressure, multitasking efficiently, and following established protocols are key to handling these challenges. Applicants can prepare by developing strong communication skills, practicing active listening, and familiarizing themselves with basic emergency response procedures. Many organizations also provide thorough training and support to help new operators succeed in this demanding but rewarding role.

What is an emergency phone operator?

Emergency phone operators, also known as 911 dispatchers or emergency dispatchers, are professionals who answer emergency calls and coordinate the appropriate response services, such as police, fire, or medical help. They gather critical information from callers, provide instructions until help arrives, and dispatch emergency personnel to the scene. Their role is vital in ensuring public safety and effective emergency response. Emergency phone operators must remain calm under pressure, communicate clearly, and make quick, informed decisions during stressful situations.

What are the key skills and qualifications needed to thrive as an emergency phone operator, and why are they important?

To thrive as an Emergency Phone Operator, you need excellent communication skills, quick decision-making abilities, and a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, multi-line phone systems, and emergency response protocols is typically required. Strong emotional resilience, active listening, and the ability to remain calm under pressure are crucial soft skills for this role. These skills ensure accurate information gathering, prompt dispatching of emergency services, and effective support for callers in crisis situations.

Is it worth it to become an emergency phone operator?

Emergency phone operators play a critical role in public safety by providing immediate assistance and dispatching emergency services. The job often requires strong communication skills, the ability to handle stressful situations, and may involve shift work, but it can offer stable employment and the satisfaction of helping others.

How long does it take to become an emergency phone operator?

Becoming an emergency phone operator typically requires completing a training program that lasts from a few weeks to several months, depending on the agency's requirements. Candidates usually need to pass background checks, obtain certifications such as CPR or emergency dispatch training, and develop strong communication skills before starting the role.
What job categories do people searching Emergency Phone Operator jobs in Florida look for? The top searched job categories for Emergency Phone Operator jobs in Florida are:
Emergency Phone Operator jobs near you
Infographic showing various Emergency Phone Operator job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $33,344 per year, or $16 per hour.

Telephone Operator

Msmc

Miami Beach, FL

$16 - $20/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 27 days ago

Job description

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Department:

Job Description Summary:

1. Full Time - NIGHTS - Friday - Monday (11PM-7AM) plus on call T,W,TH
or
2. Per Diem Sat/Sun 7AM-3:30 PM AND Monday - Wednesday On Call
16-40 Hours per weekPosition Responsibilities
  • Answers all incoming calls, inlcuding page phone and switchboard in a timely manner placing them on hold as necessary.
  • Handles each call in a professional manner and treats callers with respect and courtesy.
  • Follows customer service standards for phone communications as set by department management, based on Customer Service training session and materials.
  • Answers the Switchboard in a timely manner and doesn't let calls wait in queue.
  • Requests the assistance of other departments with a call rather than blind transferring calls to unaware recipients.
  • Pages all personnel based upon approved schedule as needed.
  • Understands and interprets all hospital codes and identifies communication action for each code.
  • Responds to hospital codes and notifies all pertinent hospital personnel as required by department procedures.
  • Monitors alarm indicators and enunciators for hospital locations and notifies appropriate personnel.
  • Immediately answers Emergency / 123 lines and responds immediately by notifying the appropriate staff.
  • Demonstrates a strong sense of urgency to all emergency calls.
  • Assists staff and patients with long distance calls as authorized in established department procedures. Records the required information on the long distance log sheet.
  • Follows medical center's policy regarding releasing any patient information.
Qualifications
  • Education
    • HS diploma/GED or equivalent experience
  • Experience
    • Contact Center or office experience preferred.
    • Excellent communication skills.
    • Bilingual in Spanish desired

Benefits:

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:

  • Health benefits
  • Life insurance
  • Long-term disability coverage
  • Healthcare spending accounts
  • Retirement plan
  • Paid time off
  • Pet Insurance
  • Tuition reimbursement
  • Employee assistance program
  • Wellness program
  • On-site housing for select positions and more!

Degree Requirements:

Certification:

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