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Emergency Phone Operator Jobs in Florida (NOW HIRING)

Msmc

Telephone Operator

Miami Beach, FL · On-site

$16 - $20/hr

... 7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being ... Answers all incoming calls, inlcuding page phone and switchboard in a timely manner placing them on ...

Mount Sinai Medical Center

Telephone Operator

Miami Beach, FL · On-site

$16 - $20/hr

... 7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being ... Answers all incoming calls, inlcuding page phone and switchboard in a timely manner placing them on ...

City of Ocala

911 Dispatcher I

Ocala, FL

$40K/yr

... emergency phone calls including the Marion County Enhanced 9-1-1 System. Provides support for ... REQUIRED LICENSES/CERTIFICATIONS Florida Operators Driver's License with an acceptable driving ...

City of Ocala, FL

911 Dispatcher I

Ocala, FL · On-site

$40K/yr

... emergency phone calls including the Marion County Enhanced 9-1-1 System. Provides support for ... Florida Operators Driver's License with an acceptable driving record. * Successful completion of ...

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Emergency Phone Operator information

See Florida salary details

$10

$16

$17

How much do emergency phone operator jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for emergency phone operator in Florida is $16.03, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $17.07 per hour, depending on experience, location, and employer.

What is an emergency phone operator?

Emergency phone operators, also known as 911 dispatchers or emergency dispatchers, are professionals who answer emergency calls and coordinate the appropriate response services, such as police, fire, or medical help. They gather critical information from callers, provide instructions until help arrives, and dispatch emergency personnel to the scene. Their role is vital in ensuring public safety and effective emergency response. Emergency phone operators must remain calm under pressure, communicate clearly, and make quick, informed decisions during stressful situations.

What are the key skills and qualifications needed to thrive as an emergency phone operator, and why are they important?

To thrive as an Emergency Phone Operator, you need excellent communication skills, quick decision-making abilities, and a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, multi-line phone systems, and emergency response protocols is typically required. Strong emotional resilience, active listening, and the ability to remain calm under pressure are crucial soft skills for this role. These skills ensure accurate information gathering, prompt dispatching of emergency services, and effective support for callers in crisis situations.

What are some of the most common challenges faced by emergency phone operators, and how can applicants prepare for them?

Emergency Phone Operators often encounter high-stress situations, including managing multiple calls at once and dealing with callers who may be panicked or upset. Staying calm under pressure, multitasking efficiently, and following established protocols are key to handling these challenges. Applicants can prepare by developing strong communication skills, practicing active listening, and familiarizing themselves with basic emergency response procedures. Many organizations also provide thorough training and support to help new operators succeed in this demanding but rewarding role.

What is the difference between Emergency Phone Operator vs Emergency Dispatcher?

AspectEmergency Phone OperatorEmergency Dispatcher
CredentialsHigh school diploma or equivalent; CPR certification often preferredHigh school diploma or equivalent; Emergency Medical Dispatch (EMD) certification
Work EnvironmentCall centers, emergency response centers, 24/7 shiftsDispatch centers, emergency response facilities, 24/7 shifts
Employer & IndustryPublic safety agencies, hospitals, emergency servicesPublic safety agencies, police, fire, EMS dispatch centers
Search & Comparison IntentPeople comparing roles in emergency communicationPeople seeking details on emergency response roles

Emergency Phone Operators primarily handle incoming emergency calls, providing vital information and dispatching help. Emergency Dispatchers also manage emergency calls but often have additional responsibilities like coordinating with responders and using specialized dispatch software. Both roles require similar certifications and work environments, but dispatchers typically have more advanced training and a broader scope of responsibilities.

How long does it take to become an emergency phone operator?

Becoming an emergency phone operator typically requires completing a training program that lasts from a few weeks to several months, depending on the agency's requirements. Candidates usually need to pass background checks, obtain relevant certifications such as CPR or emergency dispatch training, and develop strong communication skills before starting the role.

Is it worth it to become an emergency phone operator?

Emergency phone operators play a critical role in public safety by providing immediate assistance and dispatching emergency services. The job often requires strong communication skills, the ability to handle stressful situations, and may involve shift work, but it can offer stable employment and the satisfaction of helping others.

What are popular job titles related to Emergency Phone Operator jobs in Florida?

For Emergency Phone Operator jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Emergency Phone Operator jobs in Florida look for?

The top searched job categories for Emergency Phone Operator jobs in Florida are:

Emergency Phone Operator jobs near you
Infographic showing various Emergency Phone Operator job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,344 per year, or $16 per hour.

Henderson Beach Resort - Telephone Operator

Aimbridge Hospitality

Destin, FL

$14.75 - $18.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Aimbridge Hospitality rating

6.0

Company rating: 6.0 out of 10

Based on 137 frontline employees who took The Breakroom Quiz

62nd of 107 rated hotels

Job description


Join Our Team as a Telephone Operator! 

Step into the spotlight and let your voice be the heartbeat of our hotel! As a Telephone Operator, youre not just answering callsyoure the friendly first impression, the go-to guide, and the connection that makes every guests day brighter. If you love lending a helping hand, enjoy tackling new challenges on the fly, and want a role where energy and smiles matter, this is your time to pick up the phone and make every conversation count!

KEY SKILLS/RESPONSIBILITIES

  • Communication Specialist: Respond to incoming calls promptly and direct callers to the appropriate destination; maintain efficient communication within, to, and from the hotel.
  • Service Champion: Approach all guest and employee encounters with friendliness and professionalism; maintain a warm and courteous demeanor at all times.
  • Information Resource: Provide accurate information about the hotel and surrounding area; be familiar with emergency and VIP procedures.
  • Privacy Protector: Maintain guest privacy at all times; handle messages and faxes according to standards.
  • Operations Support: Serve as radio dispatcher; record and relay guest requests; maintain daily activity logs and efficient filing systems.
  • Front Desk Assistant: Assist with front desk procedures, including bucket checks and other duties as assigned by the Front Desk manager.

EDUCATION & EXPERIENCE

  • High school diploma or equivalent required; experience in a hotel or related field preferred.
  • Ability to convey information and ideas clearly.
  • Strong multitasking skills and initiative.
  • Effective problem-solving abilities and deadline management.
  • Ability to assimilate and adjust complex information to meet specific needs.
  • Proficient in basic arithmetic and financial data.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

PROPERTY INFORMATION:
The Henderson offers a refined, coastal workplace where modern luxury meets classic resort charm. Located along Floridas Emerald Coast, the property provides team members with a dynamic environment surrounded by the natural beauty of Destin and the Gulf of Mexico. Staff support a wide range of guest experiences, from poolside relaxation to outdoor recreation, cultural activities, and local entertainment. Its an engaging setting for hospitality professionals who enjoy working in a scenic, resortstyle atmosphere.


Application deadline for Colorado positions:

What Aimbridge Hospitality employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Aimbridge Hospitality

Sourced by ZipRecruiter

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

2003

Social media

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