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Emergency Phone Operator Jobs (NOW HIRING)

UHS

TELEPHONE OPERATOR - PRN

Denison, TX

$13.75 - $17.25/hr

C., Puerto Rico and the United Kingdom. www.uhs.com The Telephone Operator handles emergency calls ... Requires at least 1 year of PBX or customer service experience requiring extensive phone work.

UHS

TELEPHONE OPERATOR - PRN

Denison, TX

$13.75 - $17.25/hr

C., Puerto Rico and the United Kingdom. www.uhs.com The Telephone Operator handles emergency calls ... Requires at least 1 year of PBX or customer service experience requiring extensive phone work.

Msmc

Telephone Operator

Miami Beach, FL · On-site

$16 - $20/hr

... 7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being ... Answers all incoming calls, inlcuding page phone and switchboard in a timely manner placing them on ...

Premier Health

TELEPHONE OPERATOR

Middletown, OH · On-site

$15.50 - $19.25/hr

The operator communicates the emergency using the public broadcast system (PBX), wireless and/or Vocera messaging, enterprise on-call scheduling system, to ensure appropriate response teams or ...

Premier Health

TELEPHONE OPERATOR

Middletown, OH · On-site

$15.50 - $19.25/hr

The operator communicates the emergency using the public broadcast system (PBX), wireless and/or Vocera messaging, enterprise on-call scheduling system, to ensure appropriate response teams or ...

The US Oncology Network

Telephone Operator

Eugene, OR

$19 - $27.18/hr

... phone systems are essential. Ideal candidates will be highly organized and able to multitask ... Responds promptly to emergency and urgent calls from patients, directing them to clinical staff as ...

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Emergency Phone Operator information

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How much do emergency phone operator jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for emergency phone operator in the United States is $21.45, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $22.84 per hour, depending on experience, location, and employer.

What is the difference between Emergency Phone Operator vs Emergency Dispatcher?

AspectEmergency Phone OperatorEmergency Dispatcher
CredentialsHigh school diploma or equivalent; CPR certification often preferredHigh school diploma or equivalent; Emergency Medical Dispatch (EMD) certification
Work EnvironmentCall centers, emergency response centers, 24/7 shiftsDispatch centers, emergency response facilities, 24/7 shifts
Employer & IndustryPublic safety agencies, hospitals, emergency servicesPublic safety agencies, police, fire, EMS dispatch centers
Search & Comparison IntentPeople comparing roles in emergency communicationPeople seeking details on emergency response roles

Emergency Phone Operators primarily handle incoming emergency calls, providing vital information and dispatching help. Emergency Dispatchers also manage emergency calls but often have additional responsibilities like coordinating with responders and using specialized dispatch software. Both roles require similar certifications and work environments, but dispatchers typically have more advanced training and a broader scope of responsibilities.

What are some of the most common challenges faced by emergency phone operators, and how can applicants prepare for them?

Emergency Phone Operators often encounter high-stress situations, including managing multiple calls at once and dealing with callers who may be panicked or upset. Staying calm under pressure, multitasking efficiently, and following established protocols are key to handling these challenges. Applicants can prepare by developing strong communication skills, practicing active listening, and familiarizing themselves with basic emergency response procedures. Many organizations also provide thorough training and support to help new operators succeed in this demanding but rewarding role.

What is an emergency phone operator?

Emergency phone operators, also known as 911 dispatchers or emergency dispatchers, are professionals who answer emergency calls and coordinate the appropriate response services, such as police, fire, or medical help. They gather critical information from callers, provide instructions until help arrives, and dispatch emergency personnel to the scene. Their role is vital in ensuring public safety and effective emergency response. Emergency phone operators must remain calm under pressure, communicate clearly, and make quick, informed decisions during stressful situations.

What are the key skills and qualifications needed to thrive as an emergency phone operator, and why are they important?

To thrive as an Emergency Phone Operator, you need excellent communication skills, quick decision-making abilities, and a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, multi-line phone systems, and emergency response protocols is typically required. Strong emotional resilience, active listening, and the ability to remain calm under pressure are crucial soft skills for this role. These skills ensure accurate information gathering, prompt dispatching of emergency services, and effective support for callers in crisis situations.

Is it worth it to become an emergency phone operator?

Emergency phone operators play a critical role in public safety by providing immediate assistance and dispatching emergency services. The job often requires strong communication skills, the ability to handle stressful situations, and may involve shift work, but it can offer stable employment and the satisfaction of helping others.

How long does it take to become an emergency phone operator?

Becoming an emergency phone operator typically requires completing a training program that lasts from a few weeks to several months, depending on the agency's requirements. Candidates usually need to pass background checks, obtain certifications such as CPR or emergency dispatch training, and develop strong communication skills before starting the role.
More about Emergency Phone Operator jobs
What states have the most Emergency Phone Operator jobs? States with the most job openings for Emergency Phone Operator jobs include:
What job categories do people searching Emergency Phone Operator jobs look for? The top searched job categories for Emergency Phone Operator jobs are:
Emergency Phone Operator jobs near you
Infographic showing various Emergency Phone Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $44,620 per year, or $21.5 per hour.

Dispatcher & Phone Operator (2nd Shift)

Infina Health

Reading, PA • On-site

$15 - $25/hr

Other

Re-posted 19 days ago

Job description

Reading Metro Transportation is looking to hire dispatchers for all shifts to manage all the growth!
We are looking for dispatchers to work all hours of the day and all days of the week (24/7). We can accommodate everyone's work schedule.
We are looking for a reliable Dispatcher. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.
Responsibilities
  • Receive emergency and non-emergency calls and record significant information
  • Address problems and requests by transmitting information or providing solutions
  • Receive and dispatch orders for products or deliveries
  • Prioritize calls according to urgency and importance
  • Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
  • Monitor the route and status of field units to coordinate and prioritize their schedule
  • Provide field units with information about orders, traffic, obstacles and requirements
  • Enter data in computer system and maintain logs and records of calls, activities and other information

Skills
  • Proven experience as dispatcher or relevant position
  • Fast typing with experience in data entry
  • Knowledge of procedures and guideline for emergency situations
  • Proficient in English and Spanish (oral and written)
  • Outstanding organizational and multitasking abilities
  • Active listener with excellent communication skills
  • Sound judgement and critical thinking
  • High school diploma

Pay Range: $15 - $25 per hour

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