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Emergency Phone Operator Jobs (NOW HIRING)

TELEPHONE OPERATOR - PRN

Denison, TX · On-site

$13.75 - $17.25/hr

C., Puerto Rico and the United Kingdom. www.uhs.com The Telephone Operator handles emergency calls ... phone work. Previous hospital experience strongly preferred. Reading and numerical competency.

TELEPHONE OPERATOR

Middletown, OH · On-site

$15.50 - $19.25/hr

The operator communicates the emergency using the public broadcast system (PBX), wireless and/or Vocera messaging, enterprise on-call scheduling system, to ensure appropriate response teams or ...

Telephone Operator

Peoria, IL · On-site

$16 - $25/hr

Overview Illinois CancerCare is seeking a Phone Operator to support our new Canopy triage system ... Respond to emergency and urgent calls from patients in a timely manner. Direct callers immediately ...

TELEPHONE OPERATOR - PRN

Denison, TX · On-site

$13.75 - $17.25/hr

C., Puerto Rico and the United Kingdom. www.uhs.com The Telephone Operator handles emergency calls ... phone work. Previous hospital experience strongly preferred. Reading and numerical competency.

TELEPHONE OPERATOR

Middletown, OH · On-site

$15.50 - $19.25/hr

The operator communicates the emergency using the public broadcast system (PBX), wireless and/or Vocera messaging, enterprise on-call scheduling system, to ensure appropriate response teams or ...

Switchboard Operator

Lapeer, MI · On-site

$13.75 - $17.50/hr

Monitors the alarms and answers the emergency phone lines in the Communications area. Uses various ... a Switchboard Operator • Clerical skill • Computer training - Microsoft Office application ...

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Emergency Phone Operator information

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How much do emergency phone operator jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for emergency phone operator in the United States is $21.45, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $22.84 per hour, depending on experience, location, and employer.

What is the difference between Emergency Phone Operator vs Emergency Dispatcher?

AspectEmergency Phone OperatorEmergency Dispatcher
CredentialsHigh school diploma or equivalent; CPR certification often preferredHigh school diploma or equivalent; Emergency Medical Dispatch (EMD) certification
Work EnvironmentCall centers, emergency response centers, 24/7 shiftsDispatch centers, emergency response facilities, 24/7 shifts
Employer & IndustryPublic safety agencies, hospitals, emergency servicesPublic safety agencies, police, fire, EMS dispatch centers
Search & Comparison IntentPeople comparing roles in emergency communicationPeople seeking details on emergency response roles

Emergency Phone Operators primarily handle incoming emergency calls, providing vital information and dispatching help. Emergency Dispatchers also manage emergency calls but often have additional responsibilities like coordinating with responders and using specialized dispatch software. Both roles require similar certifications and work environments, but dispatchers typically have more advanced training and a broader scope of responsibilities.

What are some of the most common challenges faced by emergency phone operators, and how can applicants prepare for them?

Emergency Phone Operators often encounter high-stress situations, including managing multiple calls at once and dealing with callers who may be panicked or upset. Staying calm under pressure, multitasking efficiently, and following established protocols are key to handling these challenges. Applicants can prepare by developing strong communication skills, practicing active listening, and familiarizing themselves with basic emergency response procedures. Many organizations also provide thorough training and support to help new operators succeed in this demanding but rewarding role.

What is an emergency phone operator?

Emergency phone operators, also known as 911 dispatchers or emergency dispatchers, are professionals who answer emergency calls and coordinate the appropriate response services, such as police, fire, or medical help. They gather critical information from callers, provide instructions until help arrives, and dispatch emergency personnel to the scene. Their role is vital in ensuring public safety and effective emergency response. Emergency phone operators must remain calm under pressure, communicate clearly, and make quick, informed decisions during stressful situations.

What are the key skills and qualifications needed to thrive as an emergency phone operator, and why are they important?

To thrive as an Emergency Phone Operator, you need excellent communication skills, quick decision-making abilities, and a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, multi-line phone systems, and emergency response protocols is typically required. Strong emotional resilience, active listening, and the ability to remain calm under pressure are crucial soft skills for this role. These skills ensure accurate information gathering, prompt dispatching of emergency services, and effective support for callers in crisis situations.

Is it worth it to become an emergency phone operator?

Emergency phone operators play a critical role in public safety by providing immediate assistance and dispatching emergency services. The job often requires strong communication skills, the ability to handle stressful situations, and may involve shift work, but it can offer stable employment and the satisfaction of helping others.

How long does it take to become an emergency phone operator?

Becoming an emergency phone operator typically requires completing a training program that lasts from a few weeks to several months, depending on the agency's requirements. Candidates usually need to pass background checks, obtain certifications such as CPR or emergency dispatch training, and develop strong communication skills before starting the role.
More about Emergency Phone Operator jobs
What states have the most Emergency Phone Operator jobs? States with the most job openings for Emergency Phone Operator jobs include:
What job categories do people searching Emergency Phone Operator jobs look for? The top searched job categories for Emergency Phone Operator jobs are:
Infographic showing various Emergency Phone Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $44,620 per year, or $21.5 per hour.

TELEPHONE OPERATOR - PRN

UHS

Denison, TX • On-site

$13.75 - $17.25/hr

Per diem

Re-posted 5 hours ago


Universal Health Services rating

6.8

Company rating: 6.8 out of 10

Based on 253 frontline employees who took The Breakroom Quiz

492nd of 887 rated healthcare providers


Job description

Responsibilities
Texoma Medical Center, a 414-bed acute care facility has been providing quality health care to the residents of North Texas and Southern Oklahoma since 1965. Our main campus is located in Denison, Texas, approximately one hour north of the Dallas/Fort Worth area and just south of the Texas/Oklahoma border. In addition, we have numerous facilities in locations throughout the Texoma region. Since 1965, TMC has forged a special relationship with the people of North Texas and Southern Oklahoma. Texoma residents have come to depend on TMC to meet a spectrum of physical, mental and spiritual needs. TMC has responded with unique services to provide the kind of sophisticated, experienced care that was once available only in major metropolitan areas. We offer major specialty services including open heart surgery and neurosurgery. Advanced resources such as certified trauma care support TMC's role as a regional specialty center.
One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com
The Telephone Operator handles emergency calls and codes. Responds to incoming calls in a timely manner, directs caller to appropriate line demonstrating smooth, clear, and courteous professional communication practices.
Qualifications
Requires at least 1 year of PBX or customer service experience requiring extensive phone work. Previous hospital experience strongly preferred.
Reading and numerical competency.
Requires the ability to fluently speak and understand English. Must have the ability to perform calmly, competently and quickly in emergency situations. Ability to clearly articulate applicable information in a calm, competent and expeditious manner. Able to consistently handle stressful situations with professionalism and utilizes sound judgement. Must have excellent keyboard/computer skills, hospital experience preferred.
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.
Avoid and Report Recruitment Scams
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.
If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

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About Universal Health Services

Sourced by ZipRecruiter

Universal Health Services (UHS) is a major player in the healthcare industry, based in King of Prussia, Pennsylvania, U.S. Founded in 1978, UHS offers hospital and healthcare services. Their diverse services range from acute care hospitals, behavioral health facilities and ambulatory centers nationwide. The company's mission of enhancing the health and well-being of their patients is reflected in their commitment to 'Helping Individuals Live Longer, Healthier and Happier Lives'. Universal Health Services' consistent growth and success in their industry have been recognized on numerous occasions, including being ranked amongst the Fortune 500 list of largest companies.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

King of Prussia, PA, US