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Hotel Phone Operator Jobs (NOW HIRING)

Omni Hotels & Resorts

Phone Operator

Bedford, PA · On-site

$13.75 - $17/hr

If you have operator / phone agent experience in a hotel environment and a passion for serving others, we would love to speak with you about this role. Responsibilities: * Maintain regular attendance ...

Bentley Legacy Group

PT- Guest Service Agent

Dallas, TX · On-site

$14.75 - $18.75/hr

Primary responsibilities include: registering guests, making and modifying reservations, hotel phone operator, and guest services. RESPONSIBILITIES: * Approach all encounters with guests and ...

Bentley Legacy Group LLC

Guest Service Agent

New Orleans, LA · On-site

$14.50 - $18.25/hr

Primary responsibilities include: registering guests, making and modifying reservations, hotel phone operator, and guest services. RESPONSIBILITIES: * Approach all encounters with guests and ...

Bentley Legacy Group

Guest Service Agent

New Orleans, LA · On-site

$14.50 - $18.25/hr

Primary responsibilities include: registering guests, making and modifying reservations, hotel phone operator, and guest services. RESPONSIBILITIES: * Approach all encounters with guests and ...

Home2 Suites

Night Audit

Charlotte, NC · On-site

$13.50 - $18/hr

Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages * Conducts security walks * Keeps records of room availability and guest's accounts.

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Hotel Phone Operator information

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How much do hotel phone operator jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for hotel phone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What is a hotel phone operator?

Hotel phone operators are employees responsible for managing incoming and outgoing calls within a hotel. They answer guest inquiries, connect calls to guest rooms or departments, and provide information about hotel services. In addition to handling calls, they may also assist with wake-up calls, message delivery, and emergency communications. Their role is essential in ensuring smooth and professional communication between guests and hotel staff.

What are the key skills and qualifications needed to thrive as a hotel phone operator, and why are they important?

To thrive as a Hotel Phone Operator, you need excellent verbal communication skills, a polite phone manner, and a high school diploma or equivalent. Familiarity with hotel phone systems, reservation software, and basic office technology is typically required. Outstanding customer service, patience, and attention to detail are crucial soft skills for exceeding guest expectations and resolving issues efficiently. These abilities ensure guests receive prompt, courteous assistance and help maintain the hotel's reputation for exceptional service.

What are some common challenges faced by hotel phone operators, and how can they be managed effectively?

Hotel phone operators often manage a high volume of calls during peak hours, which can be challenging when trying to maintain a friendly and professional demeanor with every guest. They must also quickly prioritize urgent requests, such as room service or emergency calls, while handling routine inquiries. Effective time management, clear communication, and familiarity with hotel protocols help operators excel in this fast-paced environment. Regular training and support from the front desk and management team also contribute to smoother operations and job satisfaction.

What is the difference between Hotel Phone Operator vs Front Desk Agent?

AspectHotel Phone OperatorFront Desk Agent
Primary RoleHandling phone calls, reservations, guest inquiriesManaging guest check-in/out, providing services at the front desk
Work EnvironmentPhone stations, call centers within hotelFront desk area, lobby of hotel
CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills, sometimes hospitality certification
Industry UsageCommon in hotels, resorts, hospitality industryCore role in hotel operations, hospitality industry

While both roles serve guests and require customer service skills, the Hotel Phone Operator primarily manages phone communications and reservations, whereas the Front Desk Agent handles guest check-in, check-out, and in-person inquiries. Both positions are essential in hotel operations and share similar credentials, but their daily tasks and work environments differ.

What skills do you need to be a hotel phone operator?

A hotel phone operator needs strong communication and customer service skills to handle guest inquiries efficiently. They should be proficient in using phone systems and basic computer skills, with a professional and friendly demeanor. Attention to detail and the ability to multitask are also important for managing multiple calls and requests simultaneously.

What cities are hiring for Hotel Phone Operator jobs?

Cities with the most Hotel Phone Operator job openings:

What states have the most Hotel Phone Operator jobs?

States with the most job openings for Hotel Phone Operator jobs include:

What are popular job titles related to Hotel Phone Operator jobs?

For Hotel Phone Operator jobs, the most frequently searched job titles are:

Hotel Phone Operator jobs near you
Infographic showing various Hotel Phone Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Phone Operator

Bedford, PA • On-site

Omni Hotels & Resorts
Traveler Accommodation • 10K+ employees
Learn more about Omni Hotels & Resortsexternal

$13.75 - $17/hr

Full-time

This job post has expired 4 days ago. Applications are no longer accepted.

Omni Hotels rating

6.8

Company rating: 6.8 out of 10

Based on 145 frontline employees who took The Breakroom Quiz

39th of 109 rated hotels

Job description

Omni Bedford Springs Resort & Spa
Join a team where hospitality isn't just what we do; it's who we are. At Omni Bedford Springs Resort & Spa, we believe our associates are the heart of our success. Here, you'll find more than just a job. You'll discover opportunities to learn, grow, and build a lasting career with a company that values your passion and potential. As part of the Omni family, you'll enjoy comprehensive training, mentorship and pathways for advancement, all within the inspiring setting of our historic, award-winning resort.
Whether you're beginning your hospitality journey or continuing to build your expertise, Omni Bedford Springs Resort & Spa offers a workplace where you're emplowered to make a difference, and your growth is celebrated. If you're a friendly, motivated individual who takes pride in creating memorable experiences, we invite you to explore a future with us. At Omni, your career can be as remarkable as our grand historic resort itself.
Overview:
This team member will direct phone calls to appropriate personnel and assist all guests and associates in a courteous and professional manner. We are looking for motivated and energetic individuals who love contributing to a winning team. If you have operator / phone agent experience in a hotel environment and a passion for serving others, we would love to speak with you about this role.
Responsibilities:
  • Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.

  • Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.

  • Answer all incoming phone calls to the resort using the proper protocol, greetings and closings as determined by management.

  • Take requests from guests or transfer to the appropriate department and assuring requests for maintenance or repairs are logged and promptly dispatched to the corresponding department including following up with the guest regarding all concerns when applicable.

  • Demonstrate current knowledge of all key personnel and departmental functions of the resort.

  • Assist guests with telephone dialing instructions, or to dial for them using all types of calls including, room to room, local, long distance and/or international dialing using correct protocol.

  • Correctly and accurately log all wake-up calls. Perform wake-up calls promptly and on time using appropriate greeting as determined by management.

  • To be thoroughly acquainted with the AM and PM checklist.

  • Process guest check-outs according to Omni's Moments of Service and Standard Operating Procedures.

  • Be familiar with all systems and equipment as related to the Front Desk

  • Accommodate room changes expediently.

  • Assist with billing inquiries and be knowledgeable of all details included within guest folios

  • Log all guest requests, service deficiencies, and work orders in Synergy and Opera.

  • Be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios, emergency procedures and execute to standard.

  • Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, GHA Discovery Program, Laundry Services, and Omni Kids Program).

  • Be familiar with all hotel facilities (F&B Outlets, Membership, Business Center, Gift Shops, Coffee Market, Fitness Center, Spa, and Golf Pro Shops).

  • Understand the importance of our Medallia scores.

  • Assist management with miscellaneous front office tasks including but not limited to, organizing, filing, and delivering requested items to guests.

Qualifications:
  • Ability to clearly and professionally communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.

  • Ability to accurately and efficiently input information into computer systems.

  • Ability to work cohesively with co-workers both within and outside of your department.

  • Ability to multitask, prioritize, organize and follow up.

  • Previous customer service experience and cashiering is preferred.

  • Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

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