ZipRecruiter

Log In

1

Hotel Phone Operator Jobs (NOW HIRING)

Bentley Legacy Group

PT- Guest Service Agent

Dallas, TX · On-site

$14.75 - $18.75/hr

Primary responsibilities include: registering guests, making and modifying reservations, hotel phone operator, and guest services. RESPONSIBILITIES: * Approach all encounters with guests and ...

Bentley Legacy Group

Guest Service Agent

New Orleans, LA · On-site

$14.50 - $18.25/hr

Primary responsibilities include: registering guests, making and modifying reservations, hotel phone operator, and guest services. RESPONSIBILITIES: * Approach all encounters with guests and ...

Bentley Legacy Group LLC

Guest Service Agent

New Orleans, LA · On-site

$14.50 - $18.25/hr

Primary responsibilities include: registering guests, making and modifying reservations, hotel phone operator, and guest services. RESPONSIBILITIES: * Approach all encounters with guests and ...

next page

Showing results 1-20

All JobsHotel Phone Operator Jobs

Hotel Phone Operator information

See salary details

$9

$17

$25

How much do hotel phone operator jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for hotel phone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What is a hotel phone operator?

Hotel phone operators are employees responsible for managing incoming and outgoing calls within a hotel. They answer guest inquiries, connect calls to guest rooms or departments, and provide information about hotel services. In addition to handling calls, they may also assist with wake-up calls, message delivery, and emergency communications. Their role is essential in ensuring smooth and professional communication between guests and hotel staff.

What are the key skills and qualifications needed to thrive as a hotel phone operator, and why are they important?

To thrive as a Hotel Phone Operator, you need excellent verbal communication skills, a polite phone manner, and a high school diploma or equivalent. Familiarity with hotel phone systems, reservation software, and basic office technology is typically required. Outstanding customer service, patience, and attention to detail are crucial soft skills for exceeding guest expectations and resolving issues efficiently. These abilities ensure guests receive prompt, courteous assistance and help maintain the hotel's reputation for exceptional service.

What are some common challenges faced by hotel phone operators, and how can they be managed effectively?

Hotel phone operators often manage a high volume of calls during peak hours, which can be challenging when trying to maintain a friendly and professional demeanor with every guest. They must also quickly prioritize urgent requests, such as room service or emergency calls, while handling routine inquiries. Effective time management, clear communication, and familiarity with hotel protocols help operators excel in this fast-paced environment. Regular training and support from the front desk and management team also contribute to smoother operations and job satisfaction.

What is the difference between Hotel Phone Operator vs Front Desk Agent?

AspectHotel Phone OperatorFront Desk Agent
Primary RoleHandling phone calls, reservations, guest inquiriesManaging guest check-in/out, providing services at the front desk
Work EnvironmentPhone stations, call centers within hotelFront desk area, lobby of hotel
CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills, sometimes hospitality certification
Industry UsageCommon in hotels, resorts, hospitality industryCore role in hotel operations, hospitality industry

While both roles serve guests and require customer service skills, the Hotel Phone Operator primarily manages phone communications and reservations, whereas the Front Desk Agent handles guest check-in, check-out, and in-person inquiries. Both positions are essential in hotel operations and share similar credentials, but their daily tasks and work environments differ.

What skills do you need to be a hotel phone operator?

A hotel phone operator needs strong communication and customer service skills to handle guest inquiries efficiently. They should be proficient in using phone systems and basic computer skills, with a professional and friendly demeanor. Attention to detail and the ability to multitask are also important for managing multiple calls and requests simultaneously.

What cities are hiring for Hotel Phone Operator jobs?

Cities with the most Hotel Phone Operator job openings:

What states have the most Hotel Phone Operator jobs?

States with the most job openings for Hotel Phone Operator jobs include:

What are popular job titles related to Hotel Phone Operator jobs?

For Hotel Phone Operator jobs, the most frequently searched job titles are:

Hotel Phone Operator jobs near you
Infographic showing various Hotel Phone Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Royal Service Agent (Hotel Phone Operator)

San Francisco, CA • On-site

AccorHotel
See more jobs at AccorHotelexternal

$35.64/hr

Full-time

Re-posted 7 days ago

Job description

Company Description

Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city's most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.

Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at http://www.fairmont.com/ to find out more about our company.
EOE/M/F/D/V

Job Description

What you will be doing:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: 

  • Consistently offer professional, friendly and engaging service
  • Process all external and internal calls, text messages, or emails either by redirecting calls or assisting the caller
  • Take ownership of the caller's request and ensure follow up according to the hotel's standards and taking messages if necessary.
  • Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
  • Maintain and monitor the "Royal Service" software system
  • Serve as a liaison for Guests requiring information relating to all aspects of the hotel
  • Handle and distribute faxes, voice messages and written messages for internal and external Guests
  • Have full knowledge of the hotel's emergency procedures
  • Follow department policies, procedures and service standards
  • Follow all safety policies 
  • Other duties as assigned
  • Hourly Rate: $35.64 USD Gross per hour

Your skills and experience include:

  • Previous customer related experience an asset
  • Must possess outstanding guest services skills and sophisticated verbal communication skills
  • Computer literate in Microsoft Window applications required
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements:
Must have proof of eligibility to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply