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Hotel Phone Operator Jobs (NOW HIRING)

Days Inn Charlotte Northlake

FRONT DESK CLERK

Charlotte, NC · On-site

$13.75 - $16.75/hr

Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages * Keeps records of room availability and guest's accounts. Operates front desk software

Aulani, A Disney Resort & Spa

$35.84/hr

Operators are responsible for providing the Guests first experience with the Spirit of Aulani while ... Previous work experience in a Hotel/Front Desk environment * Previous experience in a high volume ...

Aulani, A Disney Resort & Spa

$35.84/hr

Operators are responsible for providing the Guests first experience with the Spirit of Aulani while ... Previous work experience in a Hotel/Front Desk environment * Previous experience in a high volume ...

Home2 Suites

Front Desk Manager

Charlotte, NC · On-site

$15.50 - $20/hr

Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages * Keeps records of room availability and guest's accounts. Operates front desk software

Comfort Suites

Front Desk Manager

Concord, NC · On-site

$15.50 - $20/hr

Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages * Keeps records of room availability and guest's accounts. Operates front desk software

Aulani, A Disney Resort & Spa

$35.84/hr

Operators are responsible for providing the Guests first experience with the Spirit of Aulani while ... Previous work experience in a Hotel/Front Desk environment * Previous experience in a high volume ...

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Hotel Phone Operator information

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How much do hotel phone operator jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for hotel phone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What is a hotel phone operator?

Hotel phone operators are employees responsible for managing incoming and outgoing calls within a hotel. They answer guest inquiries, connect calls to guest rooms or departments, and provide information about hotel services. In addition to handling calls, they may also assist with wake-up calls, message delivery, and emergency communications. Their role is essential in ensuring smooth and professional communication between guests and hotel staff.

What are the key skills and qualifications needed to thrive as a hotel phone operator, and why are they important?

To thrive as a Hotel Phone Operator, you need excellent verbal communication skills, a polite phone manner, and a high school diploma or equivalent. Familiarity with hotel phone systems, reservation software, and basic office technology is typically required. Outstanding customer service, patience, and attention to detail are crucial soft skills for exceeding guest expectations and resolving issues efficiently. These abilities ensure guests receive prompt, courteous assistance and help maintain the hotel's reputation for exceptional service.

What are some common challenges faced by hotel phone operators, and how can they be managed effectively?

Hotel phone operators often manage a high volume of calls during peak hours, which can be challenging when trying to maintain a friendly and professional demeanor with every guest. They must also quickly prioritize urgent requests, such as room service or emergency calls, while handling routine inquiries. Effective time management, clear communication, and familiarity with hotel protocols help operators excel in this fast-paced environment. Regular training and support from the front desk and management team also contribute to smoother operations and job satisfaction.

What is the difference between Hotel Phone Operator vs Front Desk Agent?

AspectHotel Phone OperatorFront Desk Agent
Primary RoleHandling phone calls, reservations, guest inquiriesManaging guest check-in/out, providing services at the front desk
Work EnvironmentPhone stations, call centers within hotelFront desk area, lobby of hotel
CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills, sometimes hospitality certification
Industry UsageCommon in hotels, resorts, hospitality industryCore role in hotel operations, hospitality industry

While both roles serve guests and require customer service skills, the Hotel Phone Operator primarily manages phone communications and reservations, whereas the Front Desk Agent handles guest check-in, check-out, and in-person inquiries. Both positions are essential in hotel operations and share similar credentials, but their daily tasks and work environments differ.

What skills do you need to be a hotel phone operator?

A hotel phone operator needs strong communication and customer service skills to handle guest inquiries efficiently. They should be proficient in using phone systems and basic computer skills, with a professional and friendly demeanor. Attention to detail and the ability to multitask are also important for managing multiple calls and requests simultaneously.

What cities are hiring for Hotel Phone Operator jobs?

Cities with the most Hotel Phone Operator job openings:

What states have the most Hotel Phone Operator jobs?

States with the most job openings for Hotel Phone Operator jobs include:

What are popular job titles related to Hotel Phone Operator jobs?

For Hotel Phone Operator jobs, the most frequently searched job titles are:

Hotel Phone Operator jobs near you
Infographic showing various Hotel Phone Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

FRONT DESK CLERK

Charlotte, NC • On-site

Days Inn Charlotte Northlake
See more jobs at Days Inn Charlotte Northlakeexternal

$13.75 - $16.75/hr

Full-time

Re-posted 2 days ago

Job description

Front Desk Clerks serves as the primary liaison to guests and are responsible for welcoming and registering hotel guests, explaining accommodations and taking payments. Checks guests out and explains billing. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with brand standards and company policies. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management’s discretion.

Duties include:

  • Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys
  • Also follows brand standards for checking in elite members
  • Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill
  • Handles incoming guest phone reservations

  • Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions

  • Handles all guest complaints or problems to exceed the guest expectations
  • Handles all guest service requests, makes changes as necessary
  • Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages
  • Keeps records of room availability and guest’s accounts. Operates front desk software
  • Maintains a balanced cash/billing drawer
  • Maintains and takes responsibility for all cash and credit card transactions during working hours
  • Completes any necessary accounts receivable and direct billing tasks
  • Follows brand standards when processing guests’ stays based on brand point system
  • Welcome guests and respond to requests in a prompt and professional manner

  • Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment

  • Uses suggested selling techniques to sell rooms and to promote other services of the hotel
  • Coordinates room status updates with housekeeping department
  • Knows how to use office equipment
  • Knows all safety and emergency procedures
  • Maintains awareness of all rates

  • Communicates with the previous and following shifts

  • Print arrival list from booking.com and Expedia and other third party sites and ensure all reservations are on Opera
  • Ensures compliance with energy conservation and job safety requirements
  • Proactively maintain assigned areas and equipment
  • Ensure efficient completion of daily assignments in a timely manner
  • Report all safety concerns to management
  • Attend and participate in all mandatory trainings and meetings
  • Flexible with schedule and assignments
  • Maintain effective performance under pressure

  • May perform similar duties as requested by supervisor

Requirements:

  • Excellent customer service skills
  • Ability to work independently and with others
  • Good communication skills
  • Ability to give and follow verbal and written instructions
  • Attention to detail
  • Ability to multi task
  • Displays good initiative

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