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Hotel Telephone Operator Jobs (NOW HIRING)

Hyatt

PBX - Telephone Operator

Savannah, GA

This individual is responsible for answering incoming calls to the hotel and must have good typing skills, a pleasant attitude and excellent phone demeanor. The PBX Telephone Operator must work well ...

Hyatt

PBX - Telephone Operator

Park City, UT

The Grand Hyatt Deer Valley Hotel is in the famed Deer Valley ski resort and approximately 40 ... The PBX Telephone Operator must work well handling a high volume of calls. The PBX Telephone ...

kiawah

Telephone Operator

Kiawah Island, SC · On-site

$15.75 - $19.75/hr

As a Telephone Operator, you set the first impression for Kiawah Island Golf Resort by answering ... Perks & Benefits: * Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa ...

Hyatt

Part Time PBX - Telephone Operator

Houston, TX · On-site

The PBX Telephone Operator should be comfortable and able to answer questions relating to the hotel. Hyatt associates work in an environment that demands exceptional performance yet reaps great ...

Honua Kai Resort

Telephone Operator

Kailua Kona, HI · On-site

$26.35/hr

At OUTRIGGER Resorts & Hotels , we look for people who embrace the cultures and communities where ... Answer internal and external telephone calls with company standard greetings in a friendly and ...

Marriott International

Telephone Operator

Chicago, IL · On-site

$26.76/hr

Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls ... Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury ...

Marriott

Telephone Operator

Saint Louis, MO · On-site

$15.75 - $19.75/hr

Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls ... Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while ...

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Hotel Telephone Operator information

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How much do hotel telephone operator jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for hotel telephone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What does a Telephone Operator do in a hotel?

A hotel telephone operator manages incoming and outgoing calls, directs guests and staff to the appropriate departments, and provides information or assistance as needed. They often use a multi-line phone system and require good communication skills and customer service abilities.

How much does a Telephone Operator make?

The average salary for a hotel telephone operator is around $25,000 to $35,000 per year, depending on experience, location, and the size of the hotel. Many operators work full-time shifts, and some may earn additional benefits or tips for their service.

What is a Hotel Telephone Operator job?

A Hotel Telephone Operator is responsible for managing incoming and outgoing calls in a hotel. They assist guests by answering inquiries, directing calls to the appropriate departments, and handling wake-up calls. Additionally, they may provide information about hotel services, take messages, and assist in emergency situations. Their role is essential in ensuring smooth communication between guests and hotel staff.

What are the key skills and qualifications needed to thrive in the Hotel Telephone Operator position, and why are they important?

A Hotel Telephone Operator needs excellent verbal communication skills, attention to detail, and basic computer literacy, typically supported by a high school diploma or equivalent. Familiarity with hotel PBX phone systems, property management software, and reservation databases is common for this role. Superior customer service abilities, patience, and the capacity to remain calm under pressure are key soft skills. These qualities are vital to ensure prompt and accurate guest assistance, smooth internal coordination, and a positive overall guest experience.

What are the typical challenges faced by Hotel Telephone Operators and how can they be managed?

Hotel Telephone Operators often handle high call volumes, especially during peak check-in or check-out times, which can require multitasking and quick decision-making. They may also encounter challenging guest requests or complaints, requiring patience and strong problem-solving skills. Operators collaborate closely with front desk staff, housekeeping, and maintenance teams to relay guest messages and coordinate service requests. Successful operators use clear communication and stay organized to manage multiple calls efficiently and ensure guests feel valued and supported throughout their stay.

What is the highest paid position in a hotel?

In a hotel, executive roles such as General Manager or Director of Operations are typically the highest paid positions, overseeing overall hotel management and operations. These roles often require extensive experience, leadership skills, and may include bonuses or profit-sharing components.

Is being a PBX operator hard?

Being a hotel telephone operator involves handling multiple phone lines, assisting guests, and maintaining clear communication, which requires good multitasking and customer service skills. The job can be straightforward but may involve managing busy periods and resolving guest inquiries efficiently. Familiarity with phone systems and a professional demeanor are important for success in this role.
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Hotel Telephone Operator jobs near you
Infographic showing various Hotel Telephone Operator job openings in the United States as of July 2026, with employment types broken down into 57% Full Time, and 43% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,148 per year, or $17.9 per hour.
PBX - Telephone Operator

PBX - Telephone Operator

Hyatt Regency Savannah

Savannah, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
This individual is responsible for answering incoming calls to the hotel and must have good typing skills, a pleasant attitude and excellent phone demeanor. The PBX Telephone Operator must work well handling a high volume of calls. The PBX Telephone Operator should be comfortable and able to answer questions relating to the hotel. This Candidate may also need to assist at the desk with check-ins and check-outs.
Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Why Work at Hyatt?
  • Medical/Dental/Prescription/Vision Insurance
  • Flexible Spending Accounts
  • Disability and Life Insurance
  • Paid Family Bonding Time
  • Adoption Assistance
  • $1,000 per year for Educational Assistance
  • Complimentary and Discounted Hyatt Hotel Room Nights
  • Free Meals in our Colleague Dining Room
  • Paid Time Off & Paid Holidays
  • 401(k) with Employer Match
  • Support for Your Personal Wellbeing (Complimentary Headspace Subscription, Employee Assistance Program, and more)

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