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Hotel Telephone Operator Jobs (NOW HIRING)

Hyatt

PBX - Telephone Operator

Savannah, GA · On-site

This individual is responsible for answering incoming calls to the hotel and must have good typing skills, a pleasant attitude and excellent phone demeanor. The PBX Telephone Operator must work well ...

Grand Hyatt Vail

PBX - Telephone Operator

Vail, CO · On-site

$17.50/hr

The PBX Telephone Operator should be comfortable and able to answer questions relating to the hotel. The pay rate for this position starts at $17.50/hour. Actual pay will be commensurate with ...

kiawah

Telephone Operator

Kiawah Island, SC

$15.75 - $19.75/hr

As a Telephone Operator, you set the first impression for Kiawah Island Golf Resort by answering ... Perks & Benefits: * Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa ...

Hyatt

PBX - Telephone Operator

Vail, CO · On-site

$17.50/hr

The PBX Telephone Operator should be comfortable and able to answer questions relating to the hotel. The pay rate for this position starts at $17.50/hour. Actual pay will be commensurate with ...

kiawah

Telephone Operator

Kiawah Island, SC · On-site

$15.75 - $19.75/hr

As a Telephone Operator, you set the first impression for Kiawah Island Golf Resort by answering ... Perks & Benefits: * Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa ...

Marriott

Telephone Operator

Chicago, IL · On-site

$16.75 - $21/hr

Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls ... Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury ...

Marriott

Telephone Operator

Saint Louis, MO

$15.75 - $19.75/hr

Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls ... Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while ...

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Hotel Telephone Operator information

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How much do hotel telephone operator jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for hotel telephone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What is a hotel telephone operator?

A Hotel Telephone Operator is responsible for managing incoming and outgoing calls in a hotel. They assist guests by answering inquiries, directing calls to the appropriate departments, and handling wake-up calls. Additionally, they may provide information about hotel services, take messages, and assist in emergency situations. Their role is essential in ensuring smooth communication between guests and hotel staff.

What are the key skills and qualifications needed to thrive as a hotel telephone operator?

A Hotel Telephone Operator needs excellent verbal communication skills, attention to detail, and basic computer literacy, typically supported by a high school diploma or equivalent. Familiarity with hotel PBX phone systems, property management software, and reservation databases is common for this role. Superior customer service abilities, patience, and the capacity to remain calm under pressure are key soft skills. These qualities are vital to ensure prompt and accurate guest assistance, smooth internal coordination, and a positive overall guest experience.

How much did hotel telephone operators make?

Hotel telephone operators typically earned a median hourly wage of around $12 to $15, with annual salaries ranging from approximately $25,000 to $31,000. Wages can vary based on experience, location, and the size of the hotel, and the role often requires good communication skills and familiarity with telephone systems.

What are the typical challenges faced by hotel telephone operators and how can they be managed?

Hotel Telephone Operators often handle high call volumes, especially during peak check-in or check-out times, which can require multitasking and quick decision-making. They may also encounter challenging guest requests or complaints, requiring patience and strong problem-solving skills. Operators collaborate closely with front desk staff, housekeeping, and maintenance teams to relay guest messages and coordinate service requests. Successful operators use clear communication and stay organized to manage multiple calls efficiently and ensure guests feel valued and supported throughout their stay.

More about Hotel Telephone Operator jobs
What cities are hiring for Hotel Telephone Operator jobs? Cities with the most Hotel Telephone Operator job openings:
What are the most commonly searched types of Hotel Telephone Operator jobs? The most popular types of Hotel Telephone Operator jobs are:
What states have the most Hotel Telephone Operator jobs? States with the most job openings for Hotel Telephone Operator jobs include:
What job categories do people searching Hotel Telephone Operator jobs look for? The top searched job categories for Hotel Telephone Operator jobs are:
Hotel Telephone Operator jobs near you
Infographic showing various Hotel Telephone Operator job openings in the United States as of August 2026, with employment types broken down into 40% Full Time, 58% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

PBX - Telephone Operator

Hyatt

Savannah, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Hyatt Hotels rating

7.1

Company rating: 7.1 out of 10

Based on 255 frontline employees who took The Breakroom Quiz

25th of 108 rated hotels

Job description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
This individual is responsible for answering incoming calls to the hotel and must have good typing skills, a pleasant attitude and excellent phone demeanor. The PBX Telephone Operator must work well handling a high volume of calls. The PBX Telephone Operator should be comfortable and able to answer questions relating to the hotel. This Candidate may also need to assist at the desk with check-ins and check-outs.

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards.  Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Why Work at Hyatt?

  • Medical/Dental/Prescription/Vision Insurance
  • Flexible Spending Accounts
  • Disability and Life Insurance
  • Paid Family Bonding Time
  • Adoption Assistance
  • $1,000 per year for Educational Assistance
  • Complimentary and Discounted Hyatt Hotel Room Nights
  • Free Meals in our Colleague Dining Room
  • Paid Time Off & Paid Holidays
  • 401(k) with Employer Match

  • Support for Your Personal Wellbeing (Complimentary Headspace Subscription, Employee Assistance Program, and more)

  • A true desire to satisfy the needs of others in a fast-paced environment
  • Refined verbal communication skills
  • Ability to sit for long periods of time
  • Must be able to work a flexible schedule, including weekends and holidays
  • Proficient in basic computer skills
  • Customer service experience preferred

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

What Hyatt Hotels employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Hyatt logo

About Hyatt

Sourced by ZipRecruiter

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1957

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