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Remote Hotel Telephone Operator Jobs (NOW HIRING)

White Lodging Services Corp

Reservations Agent

Saratoga, WY · On-site +1

$15 - $18.75/hr

... remote hotel reservations jobs, luxury ranch reservations agent roles, or hospitality sales ... Process online bookings and receive a high volume of incoming telephone calls promptly ...

New

Apello

Answering Service Agent (Bilingual)

UT · Remote

$16 - $20/hr

Remote work opportunities TELEPHONE OPERATOR RESPONSIBILITIES * Answer calls and take messages on a computer * Use Apello's software to determine what information to collect from callers. * Use ...

Apello

Answering Service Agent (Bilingual)

UT · On-site +1

$16 - $20/hr

Remote work opportunities TELEPHONE OPERATOR RESPONSIBILITIES * Answer calls and take messages on a computer * Use Apello's software to determine what information to collect from callers. * Use ...

Apello

Answering Service Agent (Bilingual)

$16 - $20/hr

Remote work opportunities TELEPHONE OPERATOR RESPONSIBILITIES * Answer calls and take messages on a computer * Use Apello's software to determine what information to collect from callers. * Use ...

EOS USA

Remote Central Reservations Agent

$25K/mo

Prior Front Desk or Hotel Reservations experience preferred * Strong organizational and time ... Communicates with travel partners such as Online Travel Agencies, Tour Operators, Airbnb, VRBO, etc.

New

Online Remote Jobs

Remote Customer Service Agent

$15.75 - $21.25/hr

Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc ... Network with tour operators regarding packages that you can possibly offer to clients * Part Time ...

Birch Gold Group

Operator

Burbank, CA · Remote

Answer multi-line telephone system, determine caller's needs and route to appropriate department ... Work Environment - The working conditions of this position include working in a remote fashion and ...

Bridge Point

Hotel Maintenance Engineer

Destin, FL · On-site +1

$15 - $19/hr

... field or remote audits Qualifications: * Strong organizational and time-management skills ... Certified Pool Operator * Experience working with commercial and residential appliances and laundry ...

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Remote Hotel Telephone Operator information

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How much do remote hotel telephone operator jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote hotel telephone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What is a remote hotel telephone operator?

Remote hotel telephone operators are professionals who manage incoming and outgoing calls for hotels while working from a location outside the hotel premises. They handle guest inquiries, reservations, wake-up calls, and direct calls to appropriate hotel departments. By working remotely, they help hotels provide 24/7 communication support without needing on-site staff. This role requires excellent communication skills, familiarity with hotel operations, and the ability to use phone and computer systems efficiently.

What are some common challenges faced by remote hotel telephone operators, and how can they be managed?

Remote hotel telephone operators often face challenges such as managing high call volumes, handling guest concerns without being physically present, and coordinating with on-site staff effectively. To overcome these, operators rely on strong communication skills, clear documentation, and familiarity with the hotel’s procedures and reservation systems. Utilizing collaboration tools and maintaining regular check-ins with the front desk team can help ensure smooth operations and timely resolution of guest requests.

What are the key skills and qualifications needed to thrive as a remote hotel telephone operator?

To thrive as a Remote Hotel Telephone Operator, you need strong verbal communication skills, attention to detail, and familiarity with hospitality industry protocols, often supported by a high school diploma or equivalent. Comfort with hotel reservation systems, multi-line phone systems, and customer relationship management (CRM) software is typically required. A courteous demeanor, problem-solving abilities, and patience are important soft skills for handling diverse guest inquiries and resolving issues efficiently. These skills ensure excellent guest service, accurate information handling, and smooth hotel operations, even when working remotely.
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What cities are hiring for Remote Hotel Telephone Operator jobs? Cities with the most Remote Hotel Telephone Operator job openings:
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Remote Hotel Telephone Operator jobs near you
Infographic showing various Remote Hotel Telephone Operator job openings in the United States as of August 2026, with employment types broken down into 40% Full Time, 58% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Reservations Agent

White Lodging Services Corp

Saratoga, WY • On-site, Remote

$15 - $18.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

White Lodging rating

6.9

Company rating: 6.9 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

33rd of 108 rated hotels

Job description

Summary:
Who We Are
At Brush Creek Ranch, we are more than just a destination; we are an experience. Nestled in the stunning landscapes of Wyoming, we offer luxury adventure in the great outdoors. Working at Brush Creek Ranch means joining a team dedicated to creating unforgettable experiences for our guests. With a commitment to hospitality and service excellence, we foster an environment where you can thrive, grow, and bring your best self to work every day.
We are hiring a Reservations Agent to join the Brush Creek Ranch Luxury Ranch Collection sales and reservations team. This is a remote-friendly hospitality sales role - we are open to qualified remote candidates with relevant hospitality, reservations, or sales experience - offering a base hourly rate plus a quarterly incentive plan tied to individual performance goals. As a Reservations Agent, you will be the first point of contact for guests exploring the Brush Creek Ranch Luxury Ranch Collection - including The Lodge & Spa, Magee Homestead, French Creek, and Platte Canyon Glamping - and will play a central role in converting inquiries into bookings through expert knowledge, value selling, and genuine hospitality. If you're a Reservations Agent, hotel reservations specialist, hospitality sales professional, or call center representative with hospitality experience looking for remote hotel reservations jobs, luxury ranch reservations agent roles, or hospitality sales positions with a performance-based incentive plan, we want to hear from you.
What You'll Do
  • Serve as a knowledgeable reservations sales professional for the full Brush Creek Ranch Luxury Ranch Collection - answering the BCR Reservations line and speaking confidently on all properties, including The Lodge & Spa, Magee Homestead, French Creek, and Platte Canyon Glamping; transferring calls to the appropriate department or person as needed
  • Make, modify, and cancel accommodations across all properties within the collection - efficiently and accurately entering guest information into the property management system, processing payments, and sending confirmations in a timely manner
  • Describe the all-inclusive Brush Creek Ranch guest experience - including room types, cabin details, deposit and cancellation policies, dining options, ranch activities, and other pertinent collection information - using value selling techniques with guests and members via telephone and email
  • Process online bookings and receive a high volume of incoming telephone calls promptly - demonstrating proper phone etiquette and a warm, professional guest-first communication style at all times
  • Maintain thorough and current knowledge of all guest services, activities, dining options, ranch programming, Farm events, sustainability initiatives, and historical information regarding Brush Creek Ranch and the surrounding Wyoming area
  • Manage inbound RFP lead forms from the website and email - sending proposals, logging inquiries accurately in the property management system, and following up on proposals and outbound sales to past leads
  • Assist with Travel Agent and Tour Operator reservations - maintaining knowledge of all affiliate standards and concessions
  • Work collaboratively with all resort departments to maintain maximum rapport and open communication channels across the Brush Creek Ranch Luxury Ranch Collection
  • Attend all scheduled employee meetings

What You'll Bring
  • Minimum one year of experience in a related field - including hospitality, hotel reservations, sales, or call center operations - required
  • Strong written and verbal communication skills - with the ability to courteously and confidently present information to guests in one-on-one and group settings via telephone and email
  • Proficiency in Microsoft Word, Excel, and Outlook - experience with HMS or comparable property management and reservations systems preferred but not required
  • A positive attitude and genuine ability to work cooperatively and efficiently with a variety of guests, partners, and coworkers in a remote or in-person hospitality environment
  • A consistent commitment to fulfilling Brush Creek Ranch's core company values - Authentic, Friendly, Connective, Sustainable, Discovery, and Memorable - and exhibiting BCR Behavior Standards with guests, partners, and coworkers at all times
  • Flexibility to work days, early mornings, evenings, weekends, and some holidays as the needs of a luxury ranch reservations operation require
  • Reliability and punctuality - reporting to work at scheduled times and managing remote work responsibilities with professionalism and accountability

What You Can Look Forward To
  • Location flexibility - we are open to qualified remote candidates with relevant hospitality experience
  • Base hourly rate plus quarterly incentive plan tied to individual performance goals
  • Unlimited referral bonuses
  • 401(k) with company match after 1 month
  • Paid time off (PTO) with rollover for full-time associates
  • Numerous employee engagement activities and a positive work environment
  • Discounts on hotel rooms, dining, and other travel and entertainment experiences
  • Multiple opportunities for growth across our luxury ranch network
  • Full-time and seasonal associates also receive:
    • Medical, dental, and vision insurance - starting day 1

At Brush Creek Ranch, we are an equal opportunity employer committed to diversity and inclusion. All qualified applicants will be considered regardless of race, color, religion, sex, national origin, disability, or veteran status.

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