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JL Investments

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Part-Time Parking Revenue Manager (Remote) -- TIBA / SpotHero

Boston, MA · Remote

$15 - $16/hr

About the Opportunity We are converting a gated parking garage at a full-service hotel in Boston ... operator and optimize someone else's asset inside someone else's constraints. Here, you are the ...

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Terrestris LLC

Remote Help Desk Specialist

In addition to responding to customers via the telephone and other services, contractors will help ... Participate in remote chat service delivery regarding equipment configuration, operating systems ...

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Remote Hotel Telephone Operator information

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How much do remote hotel telephone operator jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for remote hotel telephone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What are Remote Hotel Telephone Operators?

Remote hotel telephone operators are professionals who manage incoming and outgoing calls for hotels while working from a location outside the hotel premises. They handle guest inquiries, reservations, wake-up calls, and direct calls to appropriate hotel departments. By working remotely, they help hotels provide 24/7 communication support without needing on-site staff. This role requires excellent communication skills, familiarity with hotel operations, and the ability to use phone and computer systems efficiently.

What are some common challenges faced by remote hotel telephone operators, and how can they be managed?

Remote hotel telephone operators often face challenges such as managing high call volumes, handling guest concerns without being physically present, and coordinating with on-site staff effectively. To overcome these, operators rely on strong communication skills, clear documentation, and familiarity with the hotel’s procedures and reservation systems. Utilizing collaboration tools and maintaining regular check-ins with the front desk team can help ensure smooth operations and timely resolution of guest requests.

What are the key skills and qualifications needed to thrive as a Remote Hotel Telephone Operator, and why are they important?

To thrive as a Remote Hotel Telephone Operator, you need strong verbal communication skills, attention to detail, and familiarity with hospitality industry protocols, often supported by a high school diploma or equivalent. Comfort with hotel reservation systems, multi-line phone systems, and customer relationship management (CRM) software is typically required. A courteous demeanor, problem-solving abilities, and patience are important soft skills for handling diverse guest inquiries and resolving issues efficiently. These skills ensure excellent guest service, accurate information handling, and smooth hotel operations, even when working remotely.
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Remote Hotel Telephone Operator jobs near you
Infographic showing various Remote Hotel Telephone Operator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, 1% Temporary, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Part-Time Parking Revenue Manager (Remote) -- TIBA / SpotHero

JL Investments

Boston, MA • Remote

$15 - $16/hr

Part-time

Posted 2 days ago

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Job description

About the Opportunity

We are converting a gated parking garage at a full-service hotel in Boston from hotel-guest-only use to commercial public parking. The garage runs on a modern TIBA parking access and revenue control system (PARCS) with license plate recognition (LPR).

We have made a deliberate decision to self-manage rather than hand the asset to a third-party parking management company. We already own the technology. What we need is one sharp commercial mind to own pricing, distribution, and performance.

This is a real P&L role with real latitude. The garage has never been sold to the public before — you would be building the commercial operation from zero, working directly with ownership, with roughly 100 spaces per day of sellable capacity in one of the most parking-constrained submarkets in the country.

What You'll Do

  • Build the rate card. Hourly, daily max, evening/weekend, overnight, event flat rates, monthly tiers, EV-reserved premium — benchmarked against a live competitive set, not inherited from the hotel's legacy pricing.
  • Launch and manage online channels. Take the garage live on SpotHero and ParkWhiz; build and maintain the Google Business Profile; manage listings, inventory caps, and rate rules.
  • Run revenue and yield management. Set dynamic pricing floors and ceilings. Build the event calendar (Symphony Hall, Hynes Convention Center, Fenway, Berklee) and price surge windows against it.
  • Analyze utilization. Pull occupancy data from TIBA and build the daypart, day-of-week, and seasonal picture that drives every pricing decision.
  • Protect the hotel guest. Enforce a reserved-capacity rule that dynamically caps public inventory against hotel occupancy so commercial demand never displaces a hotel guest. This is non-negotiable and it is your responsibility.
  • Grow contract revenue. Work the monthly and institutional pipeline — neighboring residential towers, universities, hospitals, and hotels without their own parking.
  • Set up validation programs with neighboring restaurants and retail.
  • Report monthly. Occupancy by segment, revenue per available space, channel mix, commission drag, direct-booking share, monthly-contract churn.

What We're Looking For

Required

  • 3+ years in parking operations, parking revenue management, or hotel revenue management
  • Hands-on experience with a PARCS platform — TIBA strongly preferred; Amano McGann, Skidata, Flash, T2, or equivalent considered
  • Direct experience listing and managing inventory on SpotHero and/or ParkWhiz
  • Strong Excel — you can build a rate model and read a utilization curve without being walked through it
  • Able to own an independent workstream remotely with minimal supervision

Nice to Have

  • TIBA SPARK platform / SmartConnect API experience
  • Background in hotel asset management, hospitality, or commercial real estate
  • SQL or Python for data pulls
  • Experience negotiating institutional or monthly parking contracts
  • Boston / Back Bay market familiarity

Why This Role Is Interesting

Most parking analysts sit inside a large operator and optimize someone else's asset inside someone else's constraints. Here, you are the revenue function. You report to ownership, you set the strategy, and you see the results of your own pricing decisions in the monthly numbers.

The asset has good bones: modern LPR, a dense Back Bay location, and demand generators on every side — a convention center next door, a concert hall down the street, two universities, a hospital, and a cluster of residential towers that can't park their own guests. None of that demand has ever been sold to.

If you know this business and want a flexible, remote, part-time engagement with genuine ownership of the outcome, we'd like to hear from you.