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Remote Hotel Telephone Operator Jobs (NOW HIRING)

P3 Hotel Software

Customer Success Manager

Boulder, CO · On-site +1

We are a leading provider of guest facing technology for the Hotel industry such as booking engines ... Good written and telephone communication skills. Key daily tasks of Customer Success Manager:

AltoVita

Booking Agent / Reservations Manager, US [Remote]

$16.50 - $20.50/hr

To maintain the positive engagement with hospitality partners (hotels, serviced apartments & hotels ... Proactively contribute to the community, building of hospitality operators & supply technology ...

AltoVita

Booking Agent / Reservations Manager, US [Remote]

$16.50 - $20.50/hr

Maintain the positive engagement with hospitality partners (hotels, serviced apartments & hotels ... Proactively contribute to the community, building of hospitality operators & supply technology ...

New

EOS USA

Resort Central Reservations Agent

$25K/mo

This is a full-time, year-round, remote position offering $18-$20 per hour, depending on experience ... Prior Front Desk or Hotel Reservations experience preferred * Strong organizational and time ...

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How much do remote hotel telephone operator jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for remote hotel telephone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What are Remote Hotel Telephone Operators?

Remote hotel telephone operators are professionals who manage incoming and outgoing calls for hotels while working from a location outside the hotel premises. They handle guest inquiries, reservations, wake-up calls, and direct calls to appropriate hotel departments. By working remotely, they help hotels provide 24/7 communication support without needing on-site staff. This role requires excellent communication skills, familiarity with hotel operations, and the ability to use phone and computer systems efficiently.

What are some common challenges faced by remote hotel telephone operators, and how can they be managed?

Remote hotel telephone operators often face challenges such as managing high call volumes, handling guest concerns without being physically present, and coordinating with on-site staff effectively. To overcome these, operators rely on strong communication skills, clear documentation, and familiarity with the hotel’s procedures and reservation systems. Utilizing collaboration tools and maintaining regular check-ins with the front desk team can help ensure smooth operations and timely resolution of guest requests.

What are the key skills and qualifications needed to thrive as a Remote Hotel Telephone Operator, and why are they important?

To thrive as a Remote Hotel Telephone Operator, you need strong verbal communication skills, attention to detail, and familiarity with hospitality industry protocols, often supported by a high school diploma or equivalent. Comfort with hotel reservation systems, multi-line phone systems, and customer relationship management (CRM) software is typically required. A courteous demeanor, problem-solving abilities, and patience are important soft skills for handling diverse guest inquiries and resolving issues efficiently. These skills ensure excellent guest service, accurate information handling, and smooth hotel operations, even when working remotely.
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Remote Hotel Telephone Operator jobs near you
Infographic showing various Remote Hotel Telephone Operator job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Customer Success Manager

P3 Hotel Software

Boulder, CO • On-site, Remote

Full-time

PTO

Posted 11 days ago

Job description

Company Description


P3 has over 25 years’ experience providing high-quality technology solutions for international hotels and chains. We are a leading provider of guest facing technology for the Hotel industry such as booking engines, online check-in/out, Kiosk checkin/checkout and loyalty software that are custom-designed and built for each client’s unique brand. 

Over the last 6 years, we have seen steady growth in our customer base and have tripled our number of customers. We are growing more each year and are looking for new talents to join our teams. 

We are open and transparent so that we can continually look for ways to improve our products and how to serve our clients. Personal development and team growth are actively encouraged both on and off the pitch.


Job Description:

Due to the expansion of our customer base, we are looking for a Customer Success Manager to join the P3.


The successful applicant has previous experience working in a fast-moving technical environment. Reporting to the Head of Client Services, this role is the ideal opportunity for a problem solving oriented individual with an interest and natural aptitude for software and technology who enjoys direct contact with clients.


The new Customer Success Manager will work alongside the team in Boulder and Dublin to help the ongoing onboarding of new customers in North America.


Desired Skillset:

  • Internet architecture

  • Experience with Oracle Opera (V5 or Cloud) or other PMS systems

The Customer Success Manager will:

  • Work with the Development team to drive the vision and development of software products and the ongoing client services requests.

  • Have a significant role in quality and is the only team member empowered to accept stories as complete.

  • Project management several customers through an onboarding process.

Responsibilities:

  • Work with the clients to help them onboard to our product portfolio.

  • Collaborate with the clients and to coordinate project schedules, budgets, and staffing

  • Effectively communicate the clients requests in the P3 backlog of development requests including success criteria to the development team so that they can provide work estimates and accept and complete work to the satisfaction of the clients.

  • Communicate with the client on a regular basis to provide feedback on progress of implementation of projects and releases.

  • Manage project risk and resolve project issues.

Must be able to:

  • Work on own initiative.

  • Manage daily and weekly priorities.

  • Liaise effectively with clients, developers and support team.

  • Good written and telephone communication skills.

Key daily tasks of Customer Success Manager:

  • Weekly/daily customer calls or face to face meetings and quarterly meetings.

  • Quality assurance in line with Visual UI designs and product specifications,

  • Assisting customers with Reporting

  • Check that support tickets are being dealt with promptly and within the SLA agreement.

  • Chase support tickets.

  • Chasing up quotation with customers.

Project management skills:

  • Project plans

  • Create and manage project to-do / bug list

  • In house production meetings

Benefits:

  • Possible opportunity to travel to Dublin, Ireland

  • Hybrid working environment: remote work and working from the office; our office will be set in Kiln, Boulder.

  • Team building trips in great locations to energize and inspire

  • Other benefits: Healthcare, flexible working hours.

  • Salary depends on your level of experience and qualifications. P3 invests in our staff and gives them the opportunity to grow and develop.

Further Details

  • Interviewing now, starting immediately

  • All candidates must have a valid working visa to work in USA.

  • We can do interviews outside of the normal 9-5 so no need to use up annual leave!