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Remote Tech Triage Jobs (NOW HIRING)

Capital Cardio Associates

Triage RN

Albany, NY · On-site +1

$40 - $42/hr

We are currently offering a schedule of four 10-hour shifts, with hybrid or remote options ... Proficiency with electronic health records (EHR) and telehealth technologies. * Strong problem ...

Capital Cardiology Associates

Triage RN

Troy, NY · On-site +1

$40 - $42/hr

We are currently offering a schedule of four 10-hour shifts, with hybrid or remote options ... Proficiency with electronic health records (EHR) and telehealth technologies. * Strong problem ...

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Remote Tech Triage information

What is a Remote Tech Triage job?

A Remote Tech Triage job involves assessing and diagnosing technical issues remotely before escalating them to the appropriate support team. Professionals in this role troubleshoot user-reported problems, gather relevant information, and provide initial solutions when possible. They act as the first line of support, ensuring that technical issues are categorized and prioritized efficiently. Strong communication, problem-solving skills, and technical knowledge are key to success in this role.

What does a typical day look like for someone in Remote Tech Triage?

A typical day for a Remote Tech Triage professional involves monitoring and responding to incoming technical support requests through email, chat, or ticketing systems. You'll diagnose issues, provide step-by-step troubleshooting, escalate complex problems to appropriate specialists, and document solutions for future reference. Collaboration with other IT team members is frequent to ensure effective problem resolution and continuous improvement of support processes. This role is fast-paced and dynamic, offering a variety of challenges each day and the opportunity to learn hands-on about new technologies.

What are the key skills and qualifications needed to thrive in the Remote Tech Triage position, and why are they important?

To excel as a Remote Tech Triage specialist, you need a solid understanding of IT troubleshooting, help desk protocols, and diagnostic methodologies, often backed by experience or certifications such as CompTIA A+, ITIL, or similar. Familiarity with ticketing systems like Zendesk or ServiceNow, remote support tools (e.g., TeamViewer, LogMeIn), and knowledge base platforms is typically required. Strong analytical thinking, clear communication skills, and the ability to remain calm under pressure are crucial soft skills. These qualities are vital to efficiently assess technical issues, provide swift resolutions, and deliver a positive support experience for users in a remote environment.

More about Remote Tech Triage jobs
What cities are hiring for Remote Tech Triage jobs? Cities with the most Remote Tech Triage job openings:
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Remote Tech Triage jobs near you
Infographic showing various Remote Tech Triage job openings in the United States as of June 2026, with employment types broken down into 4% Internship, 85% Full Time, 7% Part Time, 2% Temporary, and 2% Contract. Highlights an 2% In-person, and 98% Remote job distribution.
Triage Nurse - Hybrid Remote

Triage Nurse - Hybrid Remote

Orthopaedic Associates of Wisconsin

Pewaukee, WI • On-site, Remote

Full-time

Posted 6 days ago

Job description

Job Type
Full-time
Description
Summary of Role
The Triage Nurse facilitates communication between patients, providers, care teams, and referral sources. Obtaining precise and accurate information from patients is critical to this role. The Triage Nurse serves as a liaison between patients and clinical staff, working closely with OAW healthcare professionals to ensure efficient patient care through telephone triage, patient education, and care coordination. Following an onsite training period, this position operates primarily in a remote work environment with regular onsite attendance requirements.
Key Responsibilities
  • Assess and evaluate telephone calls from patients, family, or other healthcare providers to direct patients toward the appropriate level of service required.
  • Collaborate with physicians, PAs, and other staff to plan and execute process changes that improve patient care services and patient management.
  • Follows physician-approved clinical protocols and triage standards, facilitating all paperwork and related tasks.
  • Enters imaging order per physician instruction to expedite patient care.
  • Reviews post-operative instructions and addresses patient concerns and answers questions related to their future care.
  • Upholds patient confidentiality; complies with HIPAA and compliance guidelines established by the practice.
  • Preserve accurate and detailed patient records in compliance with organizational policies and regulations.
  • Stay current with advancements in orthopaedic nursing practices through continuing education and professional development.
  • Promotes a safe and secure working environment.
  • When working in a remote setting, performing all assigned duties and tasks efficiently.
  • Perform phlebotomy and other clinical support duties when working onsite, as needed.

Requirements
Qualifications
  • High School Diploma or equivalent required.
  • Nursing degree is preferred.
  • CPR/AED Certification required.
  • At least two years of experience in an outpatient clinic setting is preferred.
  • Excellent attention to detail and ability to work in a fast-paced, high-pressure environment.
  • Experience communicating and interacting with physicians, contributing in a team environment, and working with patients in a professional and ethical manner.
  • Working knowledge of EPIC or other equivalent electronic medical records.
  • Strong interpersonal skills and phone etiquette with a professional and courteous manner required.
  • Acute organizational and time management abilities, with the ability to manage multiple priorities in a fast-paced environment.
  • Cooperative and professional behavior toward patients, peers, providers, management, and visitors.
  • Ability to work independently and maintain productivity in a remote work environment while adhering to departmental performance and communication standards.

Physical and Mental Demands
Communication Skills
Clear and effective communication with patients, families, and the healthcare team. Active listening to understand patient concerns, symptoms, and needs. Accurate and thorough documentation in electronic health records (EHR) and patient notes.
Mathematical Skills
Interpreting data from diagnostic tests and patient records. Using mathematical reasoning to determine appropriate interventions and care plans. Keeping track of patient statistics, outcomes, and metrics for quality improvement.
Judgment and Decision Making
Making informed decisions about patient care based on clinical guidelines and patient assessment. Ability to prioritize tasks and patient needs effectively. Making decisions with ethical standards and patient rights. Adjusting decisions and care plans based on evolving patient conditions and new information.
Software and Technology
Understand and correctly use medical and insurance terminology to communicate effectively with professionals and accurately document information. Navigate electronic health records (EHR) and insurance verification systems, communicating findings and updates through these platforms. Have the capability to use EPIC and Microsoft Office, and various authorizations platforms in everyday work proficiently.
Work Environment
This position follows a hybrid work model. During the initial training period, the Triage Nurse will work onsite to complete orientation and competency training. Upon successful completion of training, the position will transition to primarily remote work, with an expectation of working onsite approximately one day per week and as needed for meetings, training, or departmental support. Onsite responsibilities may include blood draws and other clinical support duties. Must be able to push/pull/lift up to 50 pounds.

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