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Remote Tech Triage Jobs in Indiana (NOW HIRING)

Sodexo

Director of Business Solutions

Indianapolis, IN · Remote

$222K - $233K/yr

This is a remote opportunity with candidate residing in one of the following locations, Mid ... Support Triage & Issue Resolution (20%) * Establish and manage the frontline triage process for ...

Deloitte

Consultant - ServiceNow

Indianapolis, IN · Remote

This compensation range is specific to a Remote role and takes into account the wide range of ... and technology programs. Recruiting for this role ends on 12/31/2026. Work you'll do As a ...

Belden Inc

Architect, Security Solutions

Carmel, IN · Remote

Innovation and sharing technology insights both internally and externally is part of their daily ... Collaborate with R&D on defect triage, performance tuning, and new capability validation, including ...

BC Forward

Content Strategist III

Indianapolis, IN · Remote

$51 - $55/hr

Remote - USA Duration: Contract - 12 months Pay Range: $51/hr $55/hr (W2) Job ID: 374591 About ... Triage non-content issues such as retrieval, response generation, or platform bugs and route to ...

ActiveState

Ticket Triage: Review and categorize incoming support tickets, assess priority and severity, and ... Self-directed and reliable, especially in a remote/async work environment Nice to Haves:

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Remote Tech Triage information

What is a Remote Tech Triage job?

A Remote Tech Triage job involves assessing and diagnosing technical issues remotely before escalating them to the appropriate support team. Professionals in this role troubleshoot user-reported problems, gather relevant information, and provide initial solutions when possible. They act as the first line of support, ensuring that technical issues are categorized and prioritized efficiently. Strong communication, problem-solving skills, and technical knowledge are key to success in this role.

What does a typical day look like for someone in Remote Tech Triage?

A typical day for a Remote Tech Triage professional involves monitoring and responding to incoming technical support requests through email, chat, or ticketing systems. You'll diagnose issues, provide step-by-step troubleshooting, escalate complex problems to appropriate specialists, and document solutions for future reference. Collaboration with other IT team members is frequent to ensure effective problem resolution and continuous improvement of support processes. This role is fast-paced and dynamic, offering a variety of challenges each day and the opportunity to learn hands-on about new technologies.

What are the key skills and qualifications needed to thrive in the Remote Tech Triage position, and why are they important?

To excel as a Remote Tech Triage specialist, you need a solid understanding of IT troubleshooting, help desk protocols, and diagnostic methodologies, often backed by experience or certifications such as CompTIA A+, ITIL, or similar. Familiarity with ticketing systems like Zendesk or ServiceNow, remote support tools (e.g., TeamViewer, LogMeIn), and knowledge base platforms is typically required. Strong analytical thinking, clear communication skills, and the ability to remain calm under pressure are crucial soft skills. These qualities are vital to efficiently assess technical issues, provide swift resolutions, and deliver a positive support experience for users in a remote environment.

What are popular job titles related to Remote Tech Triage jobs in Indiana? For Remote Tech Triage jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Tech Triage jobs in Indiana look for? The top searched job categories for Remote Tech Triage jobs in Indiana are:
What cities in Indiana are hiring for Remote Tech Triage jobs? Cities in Indiana with the most Remote Tech Triage job openings:
Remote Tech Triage jobs near you

RN Telehealth Administrator on Call, Remote, PRN

Communicarehealth

Indianapolis, IN • Remote

Part-time

Posted 4 days ago

Job description

Job Address:

10123 Alliance Road, Suite 320 Blue Ash, OH 45242


Telehealth Administrator on Call (Registered Nurse), Remote Position

The PHP Telehealth Administrator on Callhas a passion for providing remote administrative, clinical triage, and care coordination support for the PHP Telehealth provider team, as well as seniors and other residents in a variety of healthcare settings that can include, but are not limited to, skilled nursing facilities, assisted living, and independent living communities, etc. They deliver support in a high touch, person-centered care model and collaborate with the interdisciplinary team to ensure that all residents receive the right care at the right time.

PRN Position

Option for 8 hour shift

Option to choose 1 shift for month and stay on shedule

Personalized Health Partners (PHP) is the medical practice arm for the CommuniCare Family of Companies. The Administrator on Call would directly support both the PHP Telehealth provider group as well answering calls for triage from our other telehealth use cases outside of the Skilled Nursing and Assisted living environments. The goal of the Administrator on Call is to support the Telehealth provider team as well as our patients to increase wellness, prevent illness, improve clinical outcomes and focus on customer experience and satisfaction.

PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS

Duties of all PHP Telehealth Administrators on Call

  • Coordinate with telehealth providers to ensure appropriate patients receive telemedicine services.
  • Communicate with onsite nursing teams to ensure all clinical needs are coordinated
  • Oversee provider queue in Never Alone
  • Support technical issues that arise for telehealth provider team
  • Monitor EMR to triage routine clinical lab requests, routine imaging results, notifications, etc. that result after hours.
  • Maintain timely documentation of encounters with facility nurses in the EMR
  • Record information directly into CRM system
  • Connect patients that need to be seen acutely by an in-house provider the next day with Central Scheduling
  • Answer and triage calls from Never Alone use cases outside of the SNF use case
  • Provide health education
  • Provide an excellent customer experience to foster high customer satisfaction/retention
  • Practice ethically and in accordance with the Scope and Standards of Practice of their profession and Board Certification.
  • Follow all state and federal regulations, guidelines, and laws

Additional duties of PHP Telehealth Administrator on Call

  • Collaborate with telehealth provider group
  • Participation in monthly staff meetings
  • During downtime there may be some additional project related work related to the development of protocols, initial quality review of previous encounters, or projects to be defined as the role evolves.

EDUCATION and QUALIFICATION:

Required:

  • Must have valid RN or LPN license
  • Must be willing to be licensed in the 7 states served (Indiana, Ohio, Maryland, Virginia, West Virginia and Kentucky)
  • Excellent communication and critical thinking skills
  • Good technology aptitude

Preferred Qualifications:

  • Training or clinical experience in geriatrics, primary care/internal medicine and/or ED or urgent care
  • 3+ years clinical experience
  • Be open to professional development through training, obtaining certifications if necessary, and attending team meetings
  • Experience working in a collaborative healthcare setting to drive positive outcomes and achieve goals
  • Training or experience in outpatient primary care setting

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