Remote Tech Triage Jobs in Indiana (NOW HIRING)

Job Overview:
The Analyst, OTC Process Reliability plays a key role in supporting the Order to Cash Business Process Enablement & Reliability organization by ensuring the reliability andcontinuous improvement of OTC systems and processes across DePuy Synthes. Thisposition focuses on resolving operational issues, supporting system enhancements,and enabling efficient order processing that directly impacts customer experience andbusiness performance.

Key Responsibilities:
Manage OTC exceptions and support: resolve consignment reconciliations,
billing kickouts, pricing/incomplete orders, zero-pick and credit holds; perform
Winshuttle operations and SERF testing; triage EDI/IDOC errors (open IRIS
tickets, escalate to IT); troubleshoot SAP access; ensure compliance, produce
order notes, drive cross-functional fixes and customer follow-up, and complete
required training.
Support moderate-sized OTC projects: define scope, gather requirements,
manage delivery tasks, and drive timely decisions.
Act as the OTC subject-matter expert for DePuy Synthes processes, answering
inquiries, resolving issues, and providing status updates to business and IT
partners.
Own change control, communications, and stakeholder alignment for processimprovements, break/fix activities, and approved system changes.
Collaborate with commercial, supply chain, compliance, and IT teams to designend-to-end solutions and perform root-cause analysis.
Support requirements gathering and testing activities, including participation insolution reviews, development of test plans, and preparation of valid data forBusiness Simulation Testing and User Acceptance Testing.
Drive continuous improvement using Lean/Process Excellence and project
management techniques while maintaining visibility into supply-chain
interdependencies.
Utilize SAP and work with supply-chain platforms (e.g., Jira, SolMan, IRIS) to
enable remote, cross-functional collaboration and traceability.

Qualifications
Education:
Bachelor's preferred
Degree in Supply Chain, Information Technology, Business, or a related field
preferred

Experience and Skills:
Required:
Minimum of 2 years of relevant professional experience; business experience is also preferred
Strong analytical and problem-solving skills with technical aptitude
Experience with testing methodologies and structured validation processes
Knowledge of compliance requirements (e.g., CSV, SOX, GxP)
Process-oriented mindset with attention to detail and accuracy
Proven ability to manage multiple priorities, stay organized, and meet deadlines

Preferred:
Understanding of OTC processes and error handling workflows
Understanding of Error Handling Processes as it relates to the OTC process
Understanding of supply chain interdependencies (end-to-end)
Demonstrated use of continuous improvement tools and methodology such as,
Process Excellence, LEAN, and project management, to evaluate, challenge,
and optimize business processes.
Change management skills
Experience in SAP Sales & Distribution Module
Detailed understanding of MedTech business processes and data
Experience using Supply Chain tech platforms (e.g. JIRA, Solman, IRIS etc.)
Validated experience working remotely with business partners, in a highly
collaborative environment
Strong written and verbal communication skills, with ability to work across all
organizational levels
Other:
Limited; up to 10% domestic and/or international travel may be required

For more information on how we support the whole health of our employees throughouttheir wellness, career and life journey, please visit www.careers.jnj.com.