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Tech Triage Jobs (NOW HIRING)

First Citizens

Senior IT Triage Engineer

Raleigh, NC · On-site

$120 - $160/hr

Overview The Senior IT Triage Engineer serves as a critical technical leader responsible for the rapid diagnosis, restoration, and resolution of complex technology incidents across enterprise ...

New

Allstate

Technical Triage Agent - Remote

Concord, NC · On-site

The Tech Triage Agent serves as the first line of technical support for Direct Sales agents, specializing in Level 1 troubleshooting for hardware, connectivity, system access, and application issues.

Triage Staffing

Travel Surgical Technologist

Aiken, SC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

OR Tech Triage Staffing Job ID #9KF9PLN4. Posted job title: Registered Nurse Operating Room About Triage Staffing At Triage, we prefer to be real . Real about expectations--both ours and yours. Real ...

Triage Staffing

Travel Surgical Technologist

Portland, ME · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

OR Tech Triage Staffing Job ID #WH77ANGY. Posted job title: Registered Nurse Operating Room About Triage Staffing At Triage, we prefer to be real . Real about expectations--both ours and yours. Real ...

Triage Staffing

Travel Surgical Technologist

Phoenix, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

OR Tech Triage Staffing Job ID #7K79MWQJ. Posted job title: Registered Nurse Operating Room About Triage Staffing At Triage, we prefer to be real . Real about expectations--both ours and yours. Real ...

Triage Staffing

Travel Surgical Technologist

Summit, NJ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

OR Tech Triage Staffing Job ID #6XK39JXT. Posted job title: Registered Nurse Operating Room About Triage Staffing At Triage, we prefer to be real . Real about expectations--both ours and yours. Real ...

Triage Staffing

Travel Surgical Technologist

Homewood, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

OR Tech Triage Staffing Job ID #3EN3L7V4. Posted job title: Registered Nurse Operating Room About Triage Staffing At Triage, we prefer to be real . Real about expectations--both ours and yours. Real ...

Triage Staffing

Travel Surgical Technologist

Lebanon, NH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

OR Tech Triage Staffing Job ID #JGRWY9EF. Posted job title: Registered Nurse Operating Room About Triage Staffing At Triage, we prefer to be real . Real about expectations--both ours and yours. Real ...

Triage Staffing

Travel Surgical Technologist

Boston, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

OR Tech Triage Staffing Job ID #HX9EUTUE. Posted job title: Registered Nurse Operating Room About Triage Staffing At Triage, we prefer to be real . Real about expectations--both ours and yours. Real ...

Triage Staffing

Travel Surgical Technologist

Syracuse, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

OR Tech Triage Staffing Job ID #69PWTQKN. Posted job title: Registered Nurse Operating Room About Triage Staffing At Triage, we prefer to be real . Real about expectations--both ours and yours. Real ...

Triage Staffing

Travel Surgical Technologist

Omaha, NE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

OR Tech Triage Staffing Job ID #WHDKV4UM. Posted job title: Registered Nurse Operating Room About Triage Staffing At Triage, we prefer to be real . Real about expectations--both ours and yours. Real ...

Triage Staffing

Travel Surgical Technologist

Portland, ME · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

OR Tech Triage Staffing Job ID #CJGTDMHJ. Posted job title: Registered Nurse Operating Room About Triage Staffing At Triage, we prefer to be real . Real about expectations--both ours and yours. Real ...

Triage Staffing

Travel Surgical Technologist

Tacoma, WA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

OR Tech Triage Staffing Job ID #U6L9D69J. Posted job title: Registered Nurse Operating Room About Triage Staffing At Triage, we prefer to be real . Real about expectations--both ours and yours. Real ...

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Tech Triage information

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How much do tech triage jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for tech triage in the United States is $38.06, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $45.43 per hour, depending on experience, location, and employer.

What are the most common challenges faced by Tech Triage professionals, and how can they be overcome?

Tech Triage professionals often encounter the challenge of quickly diagnosing and prioritizing a wide range of technical issues, sometimes with limited information from end-users. Balancing speed with accuracy, especially during high-volume periods, can be demanding. Success in this role typically involves developing strong problem-solving skills, maintaining clear communication with users and technical teams, and utilizing ticketing or diagnostic tools efficiently. Ongoing learning about new technologies and frequent collaboration with other IT specialists can help triage staff stay effective and reduce stress.

What is the difference between Tech Triage vs Help Desk Technician?

AspectTech TriageHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SLA
Work EnvironmentInitial issue assessment, remote or on-site supportEnd-user support, troubleshooting, ticket resolution
Industry UsageIT support, managed services, technical consultingCorporate IT, customer support centers

Tech Triage focuses on initial diagnosis and prioritization of technical issues, often involving remote assessment and escalation. Help Desk Technicians handle direct end-user support, troubleshooting, and resolving common technical problems. While both roles require technical certifications and involve support environments, Tech Triage emphasizes issue assessment and escalation, whereas Help Desk Technicians focus on resolving user problems directly.

What is a Tech Triage specialist?

A Tech Triage specialist is a professional who serves as the first point of contact for technical support issues, assessing and prioritizing incoming requests from users. They quickly evaluate the nature and severity of technical problems, provide basic troubleshooting, and escalate more complex issues to the appropriate technical teams. Their role helps ensure that IT resources are allocated efficiently and that users receive timely assistance. Tech Triage specialists often work in IT support centers, help desks, or managed service providers.

What are the key skills and qualifications needed to thrive as a Tech Triage specialist?

To thrive as a Tech Triage specialist, you need strong problem-solving abilities, technical knowledge of IT systems, and experience with troubleshooting, often supported by a degree in information technology or related certifications such as CompTIA A+ or ITIL. Familiarity with ticketing systems, remote diagnostic tools, and knowledge bases is typically required. Excellent communication, patience, and the ability to prioritize under pressure are essential soft skills in this role. These capabilities ensure that technical issues are accurately assessed and resolved promptly, minimizing downtime and supporting business continuity.
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Tech Triage jobs near you
Infographic showing various Tech Triage job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 73% Full Time, 12% Part Time, 12% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $79,160 per year, or $38.1 per hour.

Senior IT Triage Engineer

First-Citizens Bank & Trust Company

Raleigh, NC • On-site

Other

This job post has expired today. Applications are no longer accepted.

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

107th of 171 rated banks

Job description

Overview
The Senior IT Triage Engineer serves as a critical technical leader responsible for the rapid diagnosis, restoration, and resolution of complex technology incidents across enterprise infrastructure, cloud platforms, applications, and end-user services. This role combines deep technical troubleshooting expertise with a proactive focus on eliminating recurring issues through structured problem management, root cause analysis, and continuous service improvement.
The ideal candidate excels in high-pressure operational environments, drives technical resolution efforts across multiple teams, and leverages automation, observability, and reliability practices to improve service stability and reduce operational risk.
Responsibilities
Key Responsibilities
  • Incident Management, Service Restoration, and System Analysis.
  • Lead technical triage efforts for high-priority incidents and service disruptions.
  • Coordinate cross-functional teams to restore critical business services as quickly as possible.
  • Analyze alerts, logs, monitoring data, and telemetry to identify the source of issues.
  • Serve as a senior escalation point for complex infrastructure, cloud, network, application, and platform incidents.
  • Drive incident bridges, facilitate technical discussions, and maintain clear communication with stakeholders.
  • Problem Management & Root Cause Elimination
  • Lead root cause investigations for recurring or significant incidents.
  • Develop and drive corrective and preventive action plans across technology teams.
  • Track and manage problem records through resolution.
  • Identify systemic issues and technical debt that impact service stability.
  • Attend post-incident reviews and ensure lessons learned are translated into operational improvements.

Reliability & Operational Excellence
  • Continuously improve service availability, resiliency, and operational performance.
  • Partner with engineering teams to improve monitoring, alerting, telemetry, and observability capabilities.
  • Reduce alert noise through event correlation, automation, and process optimization.
  • Drive efforts to improve mean time to detect (MTTD) and mean time to restore service (MTTR).

Automation & Process Improvement
  • Identify opportunities to automate operational workflows and repetitive support activities.
  • Develop runbooks, playbooks, and operational procedures.
  • Collaborate with engineering teams to implement self-healing and automated recovery mechanisms.

Technical Leadership
  • Provide mentorship and guidance to engineers and operational support teams.
  • Influence technical decision-making related to operational readiness and supportability.
  • Act as a trusted advisor for service reliability, supportability, and operational risk management.
  • Participate in change reviews to ensure production readiness and minimize operational impact.

Qualifications
Bachelor's Degree and 8 years of experience in Technical work in Application Development, Server Administration, Information Security, or Engineering OR High School Diploma or GED and 12 years of experience in Technical work in Application Development, Server Administration, Information Security, or Engineering
  • 7+ years of experience in enterprise IT operations, infrastructure engineering, platform operations, or technical support environments.
  • Proven experience managing and resolving critical production incidents across multiple system architectures and infrastructures.
  • Strong background in problem management and root cause analysis methodologies.
  • Experience supporting large-scale enterprise environments.
  • Strong understanding of ITIL service management practices.

Technical Skills
  • Modern application architecture patterns and operations
  • Infrastructure & Platforms
  • Windows and Linux administration
  • Virtualization platforms (VMware, Hyper-V, etc.)
  • Storage and backup technologies
  • Containers and orchestration platforms (OpenShift)

Monitoring & Observability
  • Enterprise monitoring platforms
  • Log aggregation and analysis tools
  • Application performance monitoring (APM)
  • Operational dashboards and telemetry systems
  • Event management solutions

Automation
  • PowerShell, Python, Bash, or equivalent scripting
  • Workflow automation platforms
  • API integration and orchestration
  • Runbook development

Key Competencies
  • Exceptional troubleshooting and analytical skills.
  • Strong sense of ownership and accountability.
  • Ability to perform effectively during major incidents and high-pressure situations.
  • Excellent collaboration and stakeholder management skills.
  • Strong written and verbal communication.
  • Data-driven decision making.
  • Systems thinking and problem-solving mindset.
  • Continuous improvement orientation.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
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