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Remote Tech Triage Jobs (NOW HIRING)

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Remote Tech Triage information

What is a Remote Tech Triage job?

A Remote Tech Triage job involves assessing and diagnosing technical issues remotely before escalating them to the appropriate support team. Professionals in this role troubleshoot user-reported problems, gather relevant information, and provide initial solutions when possible. They act as the first line of support, ensuring that technical issues are categorized and prioritized efficiently. Strong communication, problem-solving skills, and technical knowledge are key to success in this role.

What are the key skills and qualifications needed to thrive in the Remote Tech Triage position, and why are they important?

To excel as a Remote Tech Triage specialist, you need a solid understanding of IT troubleshooting, help desk protocols, and diagnostic methodologies, often backed by experience or certifications such as CompTIA A+, ITIL, or similar. Familiarity with ticketing systems like Zendesk or ServiceNow, remote support tools (e.g., TeamViewer, LogMeIn), and knowledge base platforms is typically required. Strong analytical thinking, clear communication skills, and the ability to remain calm under pressure are crucial soft skills. These qualities are vital to efficiently assess technical issues, provide swift resolutions, and deliver a positive support experience for users in a remote environment.

What does a typical day look like for someone in Remote Tech Triage?

A typical day for a Remote Tech Triage professional involves monitoring and responding to incoming technical support requests through email, chat, or ticketing systems. You'll diagnose issues, provide step-by-step troubleshooting, escalate complex problems to appropriate specialists, and document solutions for future reference. Collaboration with other IT team members is frequent to ensure effective problem resolution and continuous improvement of support processes. This role is fast-paced and dynamic, offering a variety of challenges each day and the opportunity to learn hands-on about new technologies.
What cities are hiring for Remote Tech Triage jobs? Cities with the most Remote Tech Triage job openings:
What states have the most Remote Tech Triage jobs? States with the most job openings for Remote Tech Triage jobs include:
Infographic showing various Remote Tech Triage job openings in the United States as of May 2026, with employment types broken down into 2% Internship, 2% As Needed, 69% Full Time, 9% Part Time, 2% Temporary, and 16% Contract. Highlights an 95% Physical, and 5% Remote job distribution.

On-Call Triage Registered Nurse (RN) - Remote (1099 Independent Contractor Role)

VeriCore Consulting Group

Rochester, MN • Remote

Other

Posted 2 days ago


Job description

On-Call Triage Registered Nurse (RN)

Remote | Evenings | Overnights | Weekends | Holidays

Per Diem / PRN Position / 1099 Independent Contractor Role

Job Objective

VeriCore Consulting Group is seeking experienced Registered Nurses to provide overnight clinical triage support for Assisted Living and Memory Care communities across multiple states.

The Triage RN is responsible for delivering sound clinical judgment, exceptional communication, and efficient problem-solving through remote triage support for onsite staff. This role requires the ability to assess incidents, changes in resident condition, and staff concerns through high-volume telephonic communication while maintaining professionalism, accuracy, and calm decision-making under pressure.

Additionally, the Triage RN will coordinate outbound communication with hospice agencies, home health providers, pharmacies, physicians, families, and other healthcare partners as needed.


Qualifications

  1. Current RN license in good standing
  2. Multi-state licensure preferred
  3. Minimum of 5–7 years of combined experience in:
    1. Assisted Living
    2. Memory Care
    3. Long-Term Care
    4. Skilled Nursing
    5. Geriatric or Senior Care
  4. Strong clinical assessment and investigative skills
  5. Excellent verbal and written communication abilities
  6. Strong organizational skills with the ability to work independently and remain self-accountable in a remote environment
  7. Experience with Electronic Health Record systems preferred, including:
    1. ECP
    2. PointClickCare
    3. Eldermark
    4. Epic
    5. MatrixCare
    6. Residex
  8. Experience with telehealth and remote communication technologies preferred
  9. Strong working knowledge of:
    1. Pharmacology
    2. Blood glucose monitoring
    3. Emergency preparedness
    4. First aid and urgent response protocols
    5. High-acuity senior care
  10. Ability to remain calm, professional, and solution-focused during emergent situations
  11. Team-oriented mindset with flexibility to assist in schedule coverage as operationally needed

Essential Responsibilities

  1. Answer incoming triage calls during scheduled shifts, including evenings, overnights, weekends, and holidays
  2. Assess resident incidents, falls, medication concerns, behavioral changes, and emergent clinical situations remotely
  3. Provide guidance and direction to onsite caregiving teams regarding appropriate interventions and escalation procedures
  4. Make outbound calls to:
    1. Hospice agencies
    2. Home health providers
    3. Pharmacies
    4. Physicians
    5. Families
    6. Emergency contacts
  5. Document all interactions and recommendations appropriately within the Electronic Health Record
  6. Maintain HIPAA compliance and confidentiality standards at all times
  7. Communicate effectively and professionally with a diverse workforce and healthcare partners
  8. Maintain strong attention to detail and timely follow-through
  9. Participate in mandatory meetings, trainings, and continuing education requirements
  10. Maintain all applicable nursing licenses and CEU requirements
  11. Support and promote VeriCore’s mission, values, and culture of service excellence

 

Work From Home Requirements

This is a remote/work-from-home position.

Candidates must have:

  1. A quiet, professional workspace free from excessive background noise or interruptions
  2. Reliable high-speed internet capable of supporting required systems and communication platforms
  3. Ability to safely and securely handle HIPAA-protected information in a home office environment
  4. Ability to communicate clearly via phone and telehealth platforms
  5. Ability to utilize multiple software platforms and EHR systems simultaneously

Travel or temporary work locations must be approved in advance to ensure adequate internet connectivity and security standards are maintained.


Schedule Expectations

  1. Evening and overnight weekday coverage
  2. Every other weekend rotation required
  3. Every other holiday rotation required
  4. Additional weekend and holiday shift opportunities available based on operational need and call volume
  5. Flexible PRN scheduling opportunities available

Physical & Professional Expectations

  1. Ability to remain seated and actively engaged for extended periods
  2. Ability to effectively communicate through telephonic and virtual platforms
  3. Ability to accurately input documentation into EHR systems
  4. Must not consume alcohol or illegal substances while on duty or within 12 hours prior to scheduled shift
  5. Must maintain professionalism, responsiveness, and clinical accuracy throughout all interactions

Why Join VeriCore?

At VeriCore Consulting Group, we are redefining overnight clinical support in senior living through innovative virtual triage solutions that support caregivers, improve resident outcomes, and reduce burnout for onsite teams.

We offer:

  1. Flexible remote scheduling
  2. Competitive compensation
  3. Collaborative clinical leadership
  4. Opportunity to support multiple senior living communities
  5. Meaningful work that directly impacts resident care and caregiver support
  6. A growing and innovative healthcare support organization

Employment Information

Job Type: Per Diem / PRN - 1099 Independent Contractor Role
Schedule: Nights, Weekends, Holidays
Work Location: Remote
Eligible States: MN, IA, WI, and other approved payroll states