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Hotel Telephone Operator Jobs (NOW HIRING)

Marriott

Telephone Operator

Chicago, IL · On-site

$16.75 - $21/hr

Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls ... Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury ...

Hyatt

PBX - Telephone Operator

Austin, TX

The Hotels When you stay at a Thompson Hotel, you are welcome as a resident. With intuitive service, each guest is provided a tailored experience, enhancing their personal travel journey and bridging ...

AccorHotel

Telephone Operator (Royal Service)

Dallas, TX · On-site

$16 - $20/hr

Respond to general hotel questions from outside callers and guests * Complete knowledge of the phone operating system including trouble shooting * Flexible schedule including mornings, evenings ...

FAIRMONT

Telephone Operator (Royal Service)

Dallas, TX

$16 - $20/hr

Respond to general hotel questions from outside callers and guests * Complete knowledge of the phone operating system including trouble shooting * Flexible schedule including mornings, evenings ...

AccorHotel

Telephone Operator (Royal Service)

Dallas, TX · On-site

$16 - $20/hr

Respond to general hotel questions from outside callers and guests * Complete knowledge of the phone operating system including trouble shooting * Flexible schedule including mornings, evenings ...

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Hotel Telephone Operator information

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How much do hotel telephone operator jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for hotel telephone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What does a Telephone Operator do in a hotel?

A hotel telephone operator manages incoming and outgoing calls, directs guests and staff to the appropriate departments, and provides information or assistance as needed. They often use a multi-line phone system and require good communication skills and customer service abilities.

How much does a Telephone Operator make?

The average salary for a hotel telephone operator is around $25,000 to $35,000 per year, depending on experience, location, and the size of the hotel. Many operators work full-time shifts, and some may earn additional benefits or tips for their service.

What is a Hotel Telephone Operator job?

A Hotel Telephone Operator is responsible for managing incoming and outgoing calls in a hotel. They assist guests by answering inquiries, directing calls to the appropriate departments, and handling wake-up calls. Additionally, they may provide information about hotel services, take messages, and assist in emergency situations. Their role is essential in ensuring smooth communication between guests and hotel staff.

What are the key skills and qualifications needed to thrive in the Hotel Telephone Operator position, and why are they important?

A Hotel Telephone Operator needs excellent verbal communication skills, attention to detail, and basic computer literacy, typically supported by a high school diploma or equivalent. Familiarity with hotel PBX phone systems, property management software, and reservation databases is common for this role. Superior customer service abilities, patience, and the capacity to remain calm under pressure are key soft skills. These qualities are vital to ensure prompt and accurate guest assistance, smooth internal coordination, and a positive overall guest experience.

What are the typical challenges faced by Hotel Telephone Operators and how can they be managed?

Hotel Telephone Operators often handle high call volumes, especially during peak check-in or check-out times, which can require multitasking and quick decision-making. They may also encounter challenging guest requests or complaints, requiring patience and strong problem-solving skills. Operators collaborate closely with front desk staff, housekeeping, and maintenance teams to relay guest messages and coordinate service requests. Successful operators use clear communication and stay organized to manage multiple calls efficiently and ensure guests feel valued and supported throughout their stay.

What is the highest paid position in a hotel?

In a hotel, executive roles such as General Manager or Director of Operations are typically the highest paid positions, overseeing overall hotel management and operations. These roles often require extensive experience, leadership skills, and may include bonuses or profit-sharing components.

Is being a PBX operator hard?

Being a hotel telephone operator involves handling multiple phone lines, assisting guests, and maintaining clear communication, which requires good multitasking and customer service skills. The job can be straightforward but may involve managing busy periods and resolving guest inquiries efficiently. Familiarity with phone systems and a professional demeanor are important for success in this role.
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Hotel Telephone Operator jobs near you
Infographic showing various Hotel Telephone Operator job openings in the United States as of July 2026, with employment types broken down into 57% Full Time, and 43% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,148 per year, or $17.9 per hour.
Telephone Operator

Telephone Operator

Marriott

Chicago, IL • On-site

$16.75 - $21/hr

Full-time

Re-posted 15 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,173 frontline employees who took The Breakroom Quiz

51st of 106 rated hotels

Job description

POSITION SUMMARY

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.We're proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more.Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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