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Hotel Telephone Operator Jobs (NOW HIRING)

Hyatt

Full-Time PBX - Telephone Operator

Columbus, OH · On-site

Because we are looking for a Part-Time PBX/Telephone Operator! What does the ROLE entail ... Comfortable and able to answer questions relating to the hotel and surrounding area * Other duties ...

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Hotel Telephone Operator information

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How much do hotel telephone operator jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for hotel telephone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What is a hotel telephone operator?

A Hotel Telephone Operator is responsible for managing incoming and outgoing calls in a hotel. They assist guests by answering inquiries, directing calls to the appropriate departments, and handling wake-up calls. Additionally, they may provide information about hotel services, take messages, and assist in emergency situations. Their role is essential in ensuring smooth communication between guests and hotel staff.

What are the key skills and qualifications needed to thrive as a hotel telephone operator?

A Hotel Telephone Operator needs excellent verbal communication skills, attention to detail, and basic computer literacy, typically supported by a high school diploma or equivalent. Familiarity with hotel PBX phone systems, property management software, and reservation databases is common for this role. Superior customer service abilities, patience, and the capacity to remain calm under pressure are key soft skills. These qualities are vital to ensure prompt and accurate guest assistance, smooth internal coordination, and a positive overall guest experience.

How much did hotel telephone operators make?

Hotel telephone operators typically earned a median hourly wage of around $12 to $15, with annual salaries ranging from approximately $25,000 to $31,000. Wages can vary based on experience, location, and the size of the hotel, and the role often requires good communication skills and familiarity with telephone systems.

What are the typical challenges faced by hotel telephone operators and how can they be managed?

Hotel Telephone Operators often handle high call volumes, especially during peak check-in or check-out times, which can require multitasking and quick decision-making. They may also encounter challenging guest requests or complaints, requiring patience and strong problem-solving skills. Operators collaborate closely with front desk staff, housekeeping, and maintenance teams to relay guest messages and coordinate service requests. Successful operators use clear communication and stay organized to manage multiple calls efficiently and ensure guests feel valued and supported throughout their stay.

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Hotel Telephone Operator jobs near you
Infographic showing various Hotel Telephone Operator job openings in the United States as of August 2026, with employment types broken down into 40% Full Time, 58% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Overnight PBX/Telephone Operator

Cadillac Hotel & Beach Club

Miami Beach, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 hours ago

Job description

Property Description

Located in Mid-Beach, Cadillac Hotel & Beach Club is a 357-room oceanfront resort blending iconic Art Deco design with modern luxury. Part of Autograph Collection Hotels, the property offers a European Riviera-inspired experience infused with Miami's vibrant energy.

With direct beach access, two resort-style pools, and elevated dining, the hotel fosters a culture of personalized hospitality where team members create memorable, meaningful guest experiences.

Overview

We are looking for a Telephone/PBX Operator who is passionate about providing exceptional service and creating memorable experiences for our guests. In this role, you will be the first point of contact for our guests and will be responsible for handling all incoming and outgoing calls with professionalism and efficiency. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. Join our team and become a part of a culture that values teamwork, respect, and hospitality.

Qualifications
  • High school diploma or equivalent
  • Excellent communication skills, both verbal and written
  • Previous experience operating a PBX or multi-line phone system preferred
  • Strong customer service skills and the ability to remain calm under pressure
  • Basic computer skills, including proficiency in Microsoft Office and email
  • Ability to work a flexible schedule, including weekends and holidays
Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

  • Multiple Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays). 
  • 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace.  Pre-employment drug test and background check required.  We participate in E-Verify.

Employment Type: FULL_TIME

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