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Hotel Telephone Operator Jobs (NOW HIRING)

Crescent

At Your Service Operator

Las Vegas, NV · On-site

The At Your Service Operator at The AC Element Symphony Park is responsible for managing the hotel's telephone operations, addressing guest requests, and providing information about hotel amenities ...

Grand Beach Suites Hotel

BARTENDER

Miami Beach, FL · On-site

... to standard operating procedure. Ensures that Bar Stations and storeroom are kept neat and ... Observes hotel telephone etiquette, message, and call handling procedures * Special projects and ...

Benchmark

At Your Service Agent

Lytle, TX

$17 - $20.40/hr

The smooth functioning of the entire hotel telephone system relies upon the ability of the telephone operators to properly handle all outgoing, incoming and internal telephone communication.

Benchmark

Hotel Front Desk

Houston, TX · On-site

$13.50 - $17.25/hr

This is a dual role that will works both as a Hotel Front Desk Agent and as a 'AYS' Telephone Operator. Position Summary: As a Front Desk Agent, you are responsible for greeting and registering ...

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Hotel Telephone Operator information

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How much do hotel telephone operator jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for hotel telephone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What does a Telephone Operator do in a hotel?

A hotel telephone operator manages incoming and outgoing calls, directs guests and staff to the appropriate departments, and provides information or assistance as needed. They often use a multi-line phone system and require good communication skills and customer service abilities.

How much does a Telephone Operator make?

The average salary for a hotel telephone operator is around $25,000 to $35,000 per year, depending on experience, location, and the size of the hotel. Many operators work full-time shifts, and some may earn additional benefits or tips for their service.

What is a Hotel Telephone Operator job?

A Hotel Telephone Operator is responsible for managing incoming and outgoing calls in a hotel. They assist guests by answering inquiries, directing calls to the appropriate departments, and handling wake-up calls. Additionally, they may provide information about hotel services, take messages, and assist in emergency situations. Their role is essential in ensuring smooth communication between guests and hotel staff.

What are the key skills and qualifications needed to thrive in the Hotel Telephone Operator position, and why are they important?

A Hotel Telephone Operator needs excellent verbal communication skills, attention to detail, and basic computer literacy, typically supported by a high school diploma or equivalent. Familiarity with hotel PBX phone systems, property management software, and reservation databases is common for this role. Superior customer service abilities, patience, and the capacity to remain calm under pressure are key soft skills. These qualities are vital to ensure prompt and accurate guest assistance, smooth internal coordination, and a positive overall guest experience.

What are the typical challenges faced by Hotel Telephone Operators and how can they be managed?

Hotel Telephone Operators often handle high call volumes, especially during peak check-in or check-out times, which can require multitasking and quick decision-making. They may also encounter challenging guest requests or complaints, requiring patience and strong problem-solving skills. Operators collaborate closely with front desk staff, housekeeping, and maintenance teams to relay guest messages and coordinate service requests. Successful operators use clear communication and stay organized to manage multiple calls efficiently and ensure guests feel valued and supported throughout their stay.

What is the highest paid position in a hotel?

In a hotel, executive roles such as General Manager or Director of Operations are typically the highest paid positions, overseeing overall hotel management and operations. These roles often require extensive experience, leadership skills, and may include bonuses or profit-sharing components.

Is being a PBX operator hard?

Being a hotel telephone operator involves handling multiple phone lines, assisting guests, and maintaining clear communication, which requires good multitasking and customer service skills. The job can be straightforward but may involve managing busy periods and resolving guest inquiries efficiently. Familiarity with phone systems and a professional demeanor are important for success in this role.
More about Hotel Telephone Operator jobs
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Hotel Telephone Operator jobs near you
Infographic showing various Hotel Telephone Operator job openings in the United States as of July 2026, with employment types broken down into 57% Full Time, and 43% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,148 per year, or $17.9 per hour.
At Your Service Operator

At Your Service Operator

Crescent

Las Vegas, NV • On-site

Full-time

Re-posted 20 days ago

Job description

The At Your Service Operator at The AC Element Symphony Park is responsible for managing the hotel's telephone operations, addressing guest requests, and providing information about hotel amenities and local attractions. This role is crucial in ensuring guest satisfaction by effectively communicating and resolving inquiries while maintaining a professional demeanor.
  • Operate the telephone to handle incoming calls.
  • Process guest requests for wake-up calls, call identification, and other related services.
  • Inform guests of any messages received and deliver them to their rooms upon request.
  • Attend to log, and process all calls, requests, questions, or concerns from guests.
  • Record all guest requests or issues in the computer system and follow-up to ensure resolution.
  • Provide information to guests about room features, hotel amenities, and local points of interest.
  • Assist guests with internet access and other technical needs.
  • Report accidents, injuries, and unsafe work conditions to management.
  • Adhere to company policies and procedures, maintaining a professional appearance and confidentiality.
  • Greet all guests according to company standards, anticipating their service needs.
  • Communicate clearly and professionally others.
  • Cultivate and maintain positive working relationships with others.
  • Assist Front Office with reservations and room blocks
  • Projects for front Office
  • Other duties as assigned

Requirements:
  • High school diploma or equivalent
  • Valid driver's license
  • Ability to lift heavy objects
  • Basic computer skills
  • Excellent communication skills
  • Ability to work well in a team
  • Strong work ethic and reliability
  • Flexibility and adaptability
  • Customer service oriented

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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