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Hotel Telephone Operator Jobs (NOW HIRING)

Grand Beach Suites Hotel

BARTENDER

Miami Beach, FL · On-site

... to standard operating procedure. Ensures that Bar Stations and storeroom are kept neat and ... Observes hotel telephone etiquette, message, and call handling procedures * Special projects and ...

Benchmark

At Your Service Agent

Lytle, TX

$17 - $20.40/hr

The smooth functioning of the entire hotel telephone system relies upon the ability of the telephone operators to properly handle all outgoing, incoming and internal telephone communication.

Hyatt

PBX / Rooms Control

Avon, CO · On-site

$20.50/hr

The PBX Telephone Operator should be comfortable and able to answer questions relating to the hotel. The starting rate for this position is $20.50 per hour. Why Work for Hyatt? * FREE room nights ...

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How much do hotel telephone operator jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for hotel telephone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What is a hotel telephone operator?

A Hotel Telephone Operator is responsible for managing incoming and outgoing calls in a hotel. They assist guests by answering inquiries, directing calls to the appropriate departments, and handling wake-up calls. Additionally, they may provide information about hotel services, take messages, and assist in emergency situations. Their role is essential in ensuring smooth communication between guests and hotel staff.

What are the key skills and qualifications needed to thrive as a hotel telephone operator?

A Hotel Telephone Operator needs excellent verbal communication skills, attention to detail, and basic computer literacy, typically supported by a high school diploma or equivalent. Familiarity with hotel PBX phone systems, property management software, and reservation databases is common for this role. Superior customer service abilities, patience, and the capacity to remain calm under pressure are key soft skills. These qualities are vital to ensure prompt and accurate guest assistance, smooth internal coordination, and a positive overall guest experience.

How much did hotel telephone operators make?

Hotel telephone operators typically earned a median hourly wage of around $12 to $15, with annual salaries ranging from approximately $25,000 to $31,000. Wages can vary based on experience, location, and the size of the hotel, and the role often requires good communication skills and familiarity with telephone systems.

What are the typical challenges faced by hotel telephone operators and how can they be managed?

Hotel Telephone Operators often handle high call volumes, especially during peak check-in or check-out times, which can require multitasking and quick decision-making. They may also encounter challenging guest requests or complaints, requiring patience and strong problem-solving skills. Operators collaborate closely with front desk staff, housekeeping, and maintenance teams to relay guest messages and coordinate service requests. Successful operators use clear communication and stay organized to manage multiple calls efficiently and ensure guests feel valued and supported throughout their stay.

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Hotel Telephone Operator jobs near you
Infographic showing various Hotel Telephone Operator job openings in the United States as of August 2026, with employment types broken down into 40% Full Time, 58% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Hotel Night Audit- Part Time

TownePlace Suites by Marriott Charlotte Fort Mill

Fort Mill, SC • On-site

$14 - $18.75/hr

Other

Re-posted 3 days ago

Job description

Description

Hotel Night Audit- Part Time

Fort Mill, SC

Description

Towneplace Suites by Marriot Fort Mill is looking for a Part-time night auditor to join our hospitable family!! 


Role expectations: 

Run audit reports and journals from all credit card and computer systems.

Input revenue, expenses, and allowance to generate required daily reports such as the Guest Ledger Summary.

Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day's operations.

Make corrections and adjustments and handle any computer issues that may arise.

Ensure all reports and backup vouchers are complete and filed properly.

Review and correct discrepancies in the Front Desk System.

Coordinate with the front desk closing to facilitate a smooth operation of file maintenance and reset of systems for next-day operations.

Ability to communicate effectively with guests, vendors, and other associates.

Perform front desk supervisor, guest service agent, reservations agent, and telephone operator duties as needed.

Attend required Hotel meetings.

Projects and assignments are completed thoroughly, professionally, and with care.

Adjusts to high-pressure conditions and is open to change.

Assumes responsibility for personal growth and development.

Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.

Conveys company information, decisions, or problems to appropriate parties on a timely basis.

Works to resolve disagreements and is respectful of peers and co-workers. 

Requirements

Requirements

Pushing, bending, stooping, upward reaching, manual dexterity.

Hearing, writing, typing.

Other duties may be assigned by the immediate supervisor or General Manager.

Additional responsibilities specific to you are:

Hotel PMS operating system experience preferred.

Marriot Experience preferred.

Must have a comprehensive knowledge of all applicable Federal, state, and local health and safety regulations.

Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates.

Must have excellent mathematical and computer skills.

At least one year of relevant experience preferred.

CPR training and first aid training preferred.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.

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