Director of Operations

Are you ready to make a real impact in the lives of individuals with disabilities? Do you have a passion for helping others reach their fullest potential? If so, New Avenues to Independence is looking for someone just like you to join our team as the Director of Operations.

The Director of Operations plays a key leadership role in overseeing the management and maintenance of all facilities, equipment, and assets belonging to the organization. We are seeking a dynamic and experienced Director of Operations to oversee both IT and Facilities departments within our organization. The successful candidate will be responsible for ensuring the efficient operation, security, and maintenance of our IT infrastructure and physical facilities. This role requires strong leadership, technical expertise, and strategic vision to support the organization's growth and success. Reporting to senior leadership, this position is responsible for ensuring the efficient operation, safety, and compliance of facilities and related services.

Responsibilities:

• Management of the Outsourced Facilities vendor responsible for facilities management services, including repairs and maintenance, security, landscaping, and upkeep of facilities and equipment and other contracted services.
• Assist with the development, monitoring, and management of the budget for facilities maintenance, including homes, IT infrastructure, vehicles, and other related expenses.
• Oversee all facilities owned or leased by the organization, ensuring they meet safety, accessibility, and operational standards.
• Manage the organization's fleet of vehicles, including maintenance, repairs, registration, insurance, and compliance with regulatory requirements.
• Manage the purchasing process for agency furniture, office supplies, equipment, and other assets, ensuring cost-effectiveness and compliance with procurement policies.
• Assist in the development of the departmental budget, including forecasting, tracking expenditures, and identifying cost-saving opportunities.
• Ensure compliance with all relevant regulatory requirements, building codes, safety standards, and governmental regulations related to facilities management.Coordinate the activities of the Managed Service Provider (MSP) vendor responsible for IT support, including helpdesk, security, equipment, and other contracted services.
• Provide supervision and support to the IT Applications Analyst responsible for client technology infrastructure, agency software systems, and related IT applications.
• Oversee the design, implementation, and maintenance of IT systems, networks, and infrastructure to ensure reliability, security, and scalability.
• Collaborate with cross-functional teams to support business initiatives, projects, and technology deployments.
• Serve as a member of the senior leadership team, participating in strategic planning, decision-making, and policy development to support organizational goals.

• Bachelor’s degree in business administration or related field.
• 5+ years of progressive experience in operations, information technology (IT), business or a similar field.
• Understanding of business processes and different departments.
• Strong technical expertise in IT infrastructure, systems administration, network security, and facilities maintenance.
• Ability to keep track of various details across the company.
• Strong knowledge of facilities operations, maintenance practices, and building systems.
• Experience managing budgets, contracts, and vendor relationships.
• Excellent communication, interpersonal, and leadership skills.
• Ability to prioritize tasks, problem-solve, and make sound decisions in a fast-paced environment.
• Familiarity with relevant regulations and compliance standards in facilities management.