Lead Case Manager
- $72,919 Yearly
- Vision , Medical , Dental , Paid Time Off
- Full-Time
JOB DESCRIPTION
JOB TITLE
Lead Case Manager
PROGRAM
Urban Strategies (US) Refugio - Unaccompanied Children’s Residential Program
WORK SCHEDULE
Five Days per Week, 40 Hours per Week, 12 Months per Year
LOCATION
Tampa, FL
REPORTS TO
Program Director
JOB TYPE
Exempt
SALARY
$72,919.00
GENERAL JOB DESCRIPTION
The Lead Case Manager is responsible for coordinating case management and safe and timely release of services, training new case managers, and supervising the work of other case managers. The Lead Case Manager provides direct oversight of the department and will use professional judgement and monitor the department’s overall functions and job duties.
ABOUT YOU
The ideal candidate for our program is a self-motivated and dedicated person who is excited and passionate about helping infants, toddlers, and families grow in development and in education. You are also a personable, energetic, and empathetic leader who can manage multiple staff and projects in a prioritized manner to meet our internal Urban Strategies goals of all current Refugio Performance Standards.
You have the following Competencies:
- Ability to provide guidance and support to staff.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Attention to detail and ability to maintain accurate records.
- Adapt to unexpected circumstances, think critically and is resourceful.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Adapt to frequent changes and bring new ideas and innovations to the workplace.
- Foster a harmonious work environment and find mutually beneficial resolutions that promote teamwork.
WHAT YOU’LL BE DOING
- Provide oversight and direct supervision of case management department including comprehensive services offered to children while in care.
- Assign caseloads, provide training to new hires, refreshers, and policy updates to case managers.
- Create and manage department schedules, manuals, guides, employee timecards/requests.
- Evaluation of staff performance, providing feedback, and helping resolve employee issues in communication with immediate supervisor and human resources.
- Supervise staff to ensure they maintain a trauma-informed view of each child in his/her caseload and helps staff develop this perspective.
- Facilitate effective communication with other departments and stakeholders.
- Conduct audits or content review of cases (physical and electronic) to ensure proper reunification progress or identify delays. Address findings with case managers.
- Maintain accurate records, files, forms, statistics, and additional relevant information in accordance with agency policy, licensing, and/or funding requirements.
- Coordinate with third party contractors, ORR, and other outside service providers to share and staff all pertinent information and updates on cases and participate in weekly case staffing.
- Enter, upload, and submit accurate documentation in case management database.
- Adhere to all timeframes and deadlines as per policies and procedures.
- Assist staff with communicating with children and/or sponsor and family members to explain and discuss reunification procedures and concerns, as needed.
- Confirm that staff complete and conduct all necessary required assessments, interviews, and service planning abiding by policies to ensure safe release of child.
- Monitor child’s services, ensures all required services are delivered, ensures appointments are made, and communicates with appropriate staff as well as sponsors and family in home country.
- Maintain coverage for review of staff cases prior to release submission and provides recommendations to ensure safe release of children.
- Assist in coordinating releases and discharge/transfer paperwork when necessary.
- May carry a small caseload, when necessary.
- Attend external and internal program training and meetings when required.
- Participate in activities or supplemental training that promote professional growth and development.
- Engage staff to involve children, sponsors, and family in the reunification process.
- Able to react to change productively, fast-paced environment, and handle other essential tasks as assigned.
- Work evenings, weekend rotation, holidays, and on call as needed to assist with program emergencies, crisis, or ongoing reunification process as requested by supervisor.
- Ability to evacuate/travel if needed due to natural disaster.
- Employer retains the right to change or assign other duties to this position.
MINIMUM EXPERIENCE and/or REQUIREMENTS TO BE CONSIDERED
- A Master of Social Work (MSW) or an equivalent degree in education, psychology, sociology, or other behavioral science field. This requirement may be substituted by a bachelor’s in one of the aforementioned sciences, and a minimum of 3 years of progressive employment that demonstrates case management and supervisory experience.
- Knowledge of family preservation, kinship care, trauma informed care, child welfare policies and procedures, and relevant state and federal laws and regulations.
- Fluent in English and Spanish (verbal/written).
- Effective communication and interpersonal skills to successfully interact with families, caseworkers, and other stakeholders.
- Strong organizational and problem-solving skills to manage multiple tasks and priorities.
- Ability to handle sensitive and confidential information with discretion.
- Proficiency in Microsoft Office and data entry systems.
- A valid driver's license, available to travel to sister programs for meetings or training.
ORGANIZATIONAL INFORMATION
ABOUT US
Urban Strategies was founded by a Hispanic woman in 2003. We exist to equip, resource, and connect faith- and community-based organizations so that all children and families can reach their full potential. We work with Latino-focused faith- and community-based organizations to serve and engage the whole family.
Our vision is that all children and families reach their full potential. Our organization is headquartered in Washington, D.C. Our team works across the United States and Puerto Rico with direct service centers located in California, Arizona, Texas, Florida, New York, and Puerto Rico. We also have some programming conducted in Latin America.
COMPANY CULTURE
Our work is driven by our three core values:
- Authentic Relationships are foundational to our work and move beyond a transactional nature to truly know people. They serve as opportunities for mutual development and growth and are based on the belief that all people have inherent dignity and worth.
- Servant Leadership is rooted in an other-centric mindset that informs the way one leads and builds up individuals, families, and communities.
- Intentional Compassion describes a deliberate commitment to understand, formulate strategic responses, and activate others to reach their full potential.
BENEFITS
- Remote/hybrid work for eligible positions.
- Medical, dental is paid 95% by company, 5% by employee (individual or family) eligible first day of hire.
- Vision is covered 100% (individual or family) eligible first day of hire.
- Employee Assistance Program
- Vacation time is generous but varies depending on program and position.*
- 9 Sick Days and 11 Holidays*
- Every teammate gets long and short-term disability free.
- Positions that require laptops, the company provides one.
- Positions that require cellphone, company issues one.
WORK CONDITIONS
- Ability to see at normal distance, hear normal conversations and sounds and use hands and fingers to fill out required forms. Will drive regularly, work in the office and remotely. May work evenings/weekends to meet required timeframes.
PERKS
- Meaningful employee engagement programs.
- Education discounts (BA-PhD) with a variety of education partners.
OTHER
- All employees must pass a mandatory criminal background check and a bilingual language test for positions that require them.
- Employment is conditional pending satisfactory results of all required tests and background checks.
- Periodic physical examinations and TB clearances will be required, if hired.
- Some positions governed by Service Contract Act guidelines.
- It is understood and agreed that, where a position is funded by a third-party grant, pay and other terms and conditions may be determined by the granting agency. To the extent practical and possible. Grant-funded employees will normally be given notice of termination effective the date the grant expires. When the application has been made for continued grant funding, the employee will be so advised. Extensions of hire may be made in expectation of grant funding but may be rescinded if the granting agency withdraws.
In keeping with its equal employment opportunity legal requirements, Urban Strategies will not discriminate against any person in employment because of legally protected classifications such as race, color, national origin, or sex. Urban Strategies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, national origin, age, sexual orientation, disability, or other legally protected classifications under applicable federal, state, and local legal protections. This policy applies to all terminations and conditions of employment, including hiring, placement, promotions, terminations, layoffs, leaves of absences, compensation, and training. Please note that Urban Strategies, in order to fulfill its mission, is legally allowed to make decisions in its employment practices based on its distributed employee manual. All employee positions are critical to the fulfillment of this mission. Consequently, Urban Strategies expects all employees to live out the standards as set forth in the Employee Handbook and otherwise as interpreted by the Urban Strategies leadership. Among other things, this means that Urban Strategies may take employment-related action against an employee based on his or her noncompliance with the policies, procedures, and practices of Urban Strategies, including employment termination.
To apply:
Please visit www.urbanstrategies.us/careers
Contact us with any questions at Recruiting@urbanstrategies.us
Equal Opportunity Employer
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