Personal Injury Case Manager

As a case manager at the Law Offices of Omar Khawaja, you will act as the main support to our clients. Your will be the main person handling the case, while you assist them with whatever they need. You will work your docket as a team with your assistant case manager. Our case managers usually have caseloads anywhere between 130 – 150 and handle the case from treatment to negotiations.

Job Duties:

· Ensure reliable and consistent client updates are being given on each file.

· Give your case managers reminders for tasks and deadlines coming up.

· Be their back-up on the phones to help with calls coming in if they are busy.

· Follow-up with liability decisions with the insurance company.

· Send LORs, LOPs, Health Insurance notices, and other administrative tasks.

· Obtain 1P declaration pages and/or signed rejections.

· Send out drop letters to clients, providers, and insurance companies.

· Handle PD/DV claims or simply guide the client through the process if needed or necessary on a case. This is not needed on every case.

· Coordinate with our firms medical and demand department to follow-up on case statuses during that phase.

· Ensure every file has a task set for follow-up purposes.

· Use of Needles Neos software

Must be able to negotiate and settle.

Preferences/Requirements:

· Previous law firm experience strongly preferred. If no previous law firm experience, 5 years of applicable assistant experience or customer service experience

· Bilingual (Spanish preferred, but we also have a large group of Arabic and Pashto speaking clients)

· Exceptional phone and customer service skills