Senior Network Administrator

General Responsibility:

The Network Operations Administrator is responsible for effective provisioning, installation, configuration, operation, and maintenance of systems hardware and software, and related infrastructure. This position will be responsible for the daily availability and performance of the company’s network including, but not limited to, servers, desktops, portable devices, hosted applications (on-premises, remote, and cloud), and remote access, of and to these systems. They will also manage all network devices, to include access points, switches, routers, and firewalls. Including all internet services, and all security and compliance for the business.

Significant Duties:

• Leads the design and implementation of scalable and resilient network architectures that align with organizational goals and industry best practices. Collaborates with cross-functional teams to integrate network solutions into overall IT strategies.
• Manage MS Office 365 tenant.
• Has a strong understanding of cloud networking concepts and cloud platforms (Azure, AWS, etc.).
• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations with little to no downtime.
• Monitors network performance, identifies and implements solutions to enhance overall system efficiency.
• Perform data backup and disaster recovery operations
• Diagnose, troubleshoot and resolve complex hardware /software issues.
• Proficient in diagnosing Network related connectivity issues and system problems and replacing equipment when necessary.
• Building and setting up computer networks by physically installing, connecting, configuring equipment, and ensuring company-wide connectivity throughout.
• Configure, monitor, and maintain email communications and security protection software.
• Plan, manage and coordinate the development and operation of information systems or technology solutions to meet business needs and make recommendations for continuous growth.
• Training of users on techniques to minimize malicious software threats.
• Maintain network security through proactive monitoring with the ability to analyze and isolate issues immediately to ensure a thorough resolution.
• Communicate to employees of any updates or changes that will affect operations of department.
• Strong interpersonal and teamwork skills, with the ability to interact with business users, and technical support.
• Believes in and champions 20/20’s core values and inspires others to do the same.
• Other duties or projects as required or assigned

Requirements/Qualifications:

• Bachelor's degree in Computer Science, MIS, related field or equivalent experience 5+ years of related IT experience. Five (5+) plus years in a higher level role (Education can be substitute by years of experience and knowledge)
• California Class C Driver License, with good DMV record is required.
• Proficient knowledge of Microsoft/Office365 Cloud Services and Mobile Device Management.
• Experience with FortiNet Products preferred (FortiGate, FortiAnalyzer, Fort Manager, FortiSIEM, FortiAPs)MS Office 365.
• Working knowledge of Networking Protocols (TCP/IP, VOIP, Telnet, and SSH.)
• Strong network security experience
• Proficient with Azure and Google Cloud services.
• Must be able to use critical thinking to effectively solve complex issues
• Ability to communicate well, and work with other team members.
• Attention to detail and problem-solving skills
• Strong organizational skills and ability to prioritize
• Self-motivated and follows direction of supervisors, but also able to work without constant direct supervision
• Excellent verbal/ written communications skills
• Ability to read, analyze, and interpret complex content and documents.
• Safety oriented and quality driven
• Position requires the ability to travel to all of 20/20 business locations
• At times must be able to work long and/or flexible hours. Plus, weekends as required.
• Learning Agility: Seeks feedback actively and strives to improve based on that feedback. Strive for continual improvement.
• Keeps up with evolving technologies and adapts to new challenges and changes in the IS landscape.
• Solves Problems & Analyzes Issues: Has and applies problem analysis and problem-solving skills on a technical and interpersonal level.
• Resolves complex network issues, providing expert-level troubleshooting and timely resolution.
• Mentors junior team members, sharing knowledge and best practices for effective problem-solving.
• Proficiently diagnoses and successfully resolves intricate technical issues that encompass multiple disciplines.

Physical Requirements:

The position of IT Senior Network Administrator requires that sitting most of the time, but also involves walking or standing for periods of time. Lift and maneuver objects up to 50 pounds frequently. Position requires to work indoors/ outdoors in extreme temperatures, both hot and cold, and other unusual elements, such as loud noise, dirt, dust, fumes, etc.

20/20 Plumbing & Heating, Inc. is committed to providing equal employment opportunities to all employees and applicants. Discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws is strictly prohibited.