Contact Center

S & S Worldwide Inc

Colchester, CT

Expired: 25 days ago Applications are no longer accepted.

$18 to $18 Hourly
Temporary

Job Description

S & S Worldwide

Colchester, CT

Summary of Responsibilities:

Responsible for the expedient and efficient processing of all customer orders either by phone, fax, Internet or mail.

Primary Duties:

1.  Answer phones and handle calls in a timely and professional manner including but not limited to entering orders, confirming prices, projecting shipping costs and delivery times and processing price quotes and invoice requests.

2.  Process mail, fax and Internet orders daily, reading purchase orders to follow through on all customer requests such as special shipping requirements, MSDS requests, copies of invoices etc.

3.  Conduct a thorough search of proper account and account history. Update accounts to include current and accurate customer and contact information.

Inform customers of any discrepancies on orders including backordered or discontinued items, price changes, product changes, etc.

Resolve holds in a timely manner by using various attempts of contact. Print and balance check report each day checks are entered. Bring difficult or pending issues to Team Leaders or Training Coordinators attention.