Billing and Payments Specialist

POSITION DESCRIPTION

Locate and notify students/alumni of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include posting charges, receiving payment and posting amount to student’s account, notifying account holder of consequence(s) resulting from failure to respond, keeping records of collection and status of accounts, and reconciliation of payment records to original data sources.

KNOWLEDGE/SKILLS

• • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Mathematics and Accounting — Knowledge of arithmetic, statistics, their applications, banking and the analysis and reporting of financial data.
  • Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
  • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking — Talking to others to convey information effectively.
  • Persuasion — Persuading others to change their minds or behavior.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Negotiation — Bringing others together and trying to reconcile differences.
  • Service Orientation — Actively looking for ways to help people.
  • Time Management — Managing one's own time and the time of others.

JOB RESPONSIBILITIES:

Position duties may include, but are not limited to:

• • • Interacting with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. 
    • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. 
    • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. 
    • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. 
    • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. 
    • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. 
    • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. 
    • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. 
    • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. 
    • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. 
    • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. 
    • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job. 
    • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

NON-DISCRIMINATION STATEMENT

Federal laws prohibit job discrimination based on race, color, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, religion, age (40 and older), equal pay, disability or genetic information (including family medical history or genetic tests or services), and retaliation for filing a charge, reasonably opposing discrimination, or participating in a discrimination lawsuit, investigation, or proceeding.