Retail Assistant General Manager, NOBO Lakemoor

Assistant General Manager, Lakemoor

Objective: 

Are you looking to grow and excel in the cannabis industry? Are you passionate about managing and developing retail teams and implementing operating efficiencies? If so, we have an opportunity for you. NOBO is a multi-brand, vertically integrated cannabis organization focused on growth, sustainability, and optimization. We oversee every step of growing and processing of cannabis to ensure we create the industry's best products with our customers in mind. 

As an Assistant Manager, you are detail-oriented, friendly, a team player, and an important part of the store's efficiency. Previous leadership experience will be key in this position. Someone with a great eye for detail that is equally committed to the team and the overall success of NOBO in exchange, you'll get to join an incredible team of passionate cannabis professionals and benefit from continual growth opportunities for professional development and advancement. The Ideal candidate will have the following qualities:

• 3+ years of cannabis-related retail experience preferred 
• 1+ years of Retail/Customer Service Management experience 
• Minimum of 21 years of age 
• Must pass any and all required background checks 
• Excellent leadership and communication skills 
• High School Diploma 
• Comfortable working on a computer and learning new systems 
• Proficient with documents, spreadsheets, and email 

Requirements

• Must comply with all legal or company regulations for working in the cannabis industry.
• Must complete State of Illinois fingerprinting and attestation forms as part of the mandatory State Badging procedure. This is required for all workers in our cannabis dispensary to ensure compliance with state regulations.
• There is a $65 fingerprinting fee and a $100 badging fee required upfront, which are the responsibility of the applicant. These fees will be reimbursed by NOBO Illinois via a standard paycheck after 90 days of employment.

Tasks and Expectations

• Participate in developing and implementing operational rules, regulations, policies, and procedures 
• Be able to fill any role within the workflow if needed 
• Supervise activities of the NOBO staff in conjunction with the General Manager and other members of the management team 
• Have excellent organization and time management skills 
• Oversee execution and maintenance of all retail operations, including workforce management, inventory reconciliation, and technology solutions – Devices as well as POS and Cash Handling
• Work with Compliance to ensure operations are to state regulations while making sure all diversion/theft/loss prevention security policies and practices are being followed 
• Foster positive and productive relationships with key regulators, inspectors, and law enforcement personnel. 
• Must be able to communicate clearly and effectively 
• Improving metrics through customer experience leadership 
• Manage, supervise, and direct the activities of the provisioning center and team 
• Provides consistent developmental feedback that empowers and motivates our team and fosters a team environment by using effective communication skills 
• Address issues that arise from employees or customers (complaints, grievances, etc.) 
• Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff
• Ensure the provisioning center remains compliant with security, inventory, and local and state regulations 
• Report on buying trends, customer needs, profits, etc. 
• Maintain a consistent focus on customer loyalty and create engaging and resonant customer experiences.
• Propose innovative ideas to increase market share 
• Manage financial records and cash handling procedures 
• Provide education for staff about cannabis strains, edibles, concentrates, and consumption mechanisms 
• Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge 
• Manage and inspire staff to deliver the highest level of customer service 
• Collaborate with the General Manager in conducting performance reviews, training needs, and career development 
• Maintain outstanding store conditions to ensure that store appearance is in line with corporate standards. 
• Assist and support all managers when needed 
• Other duties as assigned by the Corporate Management Team 

Physical Demands 

The Assistant Manager regularly works evenings, weekends, and holidays to meet the needs of our facility. Successful performance of this role requires that the incumbent is physically able to move freely between different parts of the store, lift up to 50 pounds and spend several hours a day viewing a computer screen. This position is frequently required to stand, walk and reach with hands and arms. 

Job Type: Full-time 

Benefits: 

• Paid time off 
• Health, Dental, Life, and Short-Term Disability 

Shift availability: 

● Day Shift (Required) 

● Night Shift (Required) 

● Weekend Shift (Required) 

● Holiday Shift (Required) 

Work Location: One location

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